Love the choice of sofas & staff were excellent. Unfortunately the waiting time on delivery & price of delivery let's you down.

Great choice of sofas, staff very helpful, even when I changed my mind over the colour, it wasn't to much trouble for them.
Also delayed delivery, as having room decorated, this was made easy to do.
Good company, we love the suite x

Lady who served us was very busy trying to keep several customers happy. She did well.

Friendly staff from First ordering ordering in store to the two delivery persons who were very helpful
And I would recommend your company and thankyou we will be visiting again soon to order a sofa

All good thanks very happy 😃 with everything including? The delivery and the delivery men? Did a fine job

Thanks to everyone
A

Arrived on time ,delivered and assembled,tested and given instructions how to use and maintain.

Callum at the Derby Kingsway store was very helpful when we asked questions but let us wander round on our own and didn’t push us.

We were worried about the colour melding in with the new carpet we have ordered so he suggested getting a sample of the carpet to test it out.

When we got back to the store he left us to decide on the carpet colour.
When we had decided he showed us what the suite n carpet would look like in different lighting.

Very helpful and definitely helped with our colour choice.

We even got a cup of coffee both times….

Good communication , excellent service from the delivery personnel

Great experience from when I visited the store & purchased my furniture to it being delivered.
I was kept updated throughout on progress of my furniture & when it was arriving for a good few days before delivery date & on the morning of delivery.
The guys who delivered my furniture were very friendly & polite, it didn’t take them very long at all & they made sure everything was ok before they left.
Thank you

From the second we came through the door, we welcomed by Dominic. At no point were we pressured. We were given time and space to look around. We were given some excellent advice.
The whole experience was comfortable for us both.
As a consequence of this, we will definitely recommend yourselves to the people that we know.

I visited the store just looking not planning on buying at the moment. However the lady was extremely knowledgeable and went through the details thoroughly. I did order a settee and chair. The lady is a credit to your company.

Christine Jordan

Great service and great knowledge about the products

Dominic very helpful
However when we went next to order and pay i felt pressured into making decisions and rushed especially when saw the sales person on this day walking upstairs with card machine!!!

Very professional and helpful members of staff . Special mention to Aziz who went above and beyond to meet the needs of 4 different people.
Thank you.

Relaxed visit. Knowledgeable and welcoming staff (Aziz), ready to assist, answer our questions and offer suggestions.
We also had plenty of opportunity to wander around and browse at our own pace.

First of all as soon as walking into the showroom it smelt BEAUTIFUL
the staff were very friendly and very helpful
I explained what I was looking for due to my health conditions and that took me straight to what I needed and wanted.
I understand the furniture has to be made but I just wish it good be sooner than 3 months
Overall very happy
Thank you poltrone

Customer experience in store was good. Demonstrated chairs and listened to my needs. Chair I bought met all my needs. I was kept informed of a delivery date and on the day in tetms of timing. The delivery itself was ok but guys were uncommunicative and surly. No demonstration, no advice, nothing. I was underwhelmed by lack of courtesy

Any material/colour for any suite was a major decision for us to buy from you.
Very friendly staff.
Still haven’t decided weather or not to have the £350 for the additional warranty/insurance package. Seems a lot of money as we’ve previously been very disappointed by other deals from other shops in the past because they were a scam (not your shop). Your insurance package was too complicated to understand.