I have been very impressed from start to finish. The staff were very helpful (& patient) when I was looking for a suite & on the day it was delivered I was kept up to date on exactly when it would ar... See more
Location
Switch locationUnit 2 St Oswalds Retail Park, The Cattle Market, GL1 2UE Gloucester, Gloucestershire,, GB
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Great experience from ordering to delivery. Second time we've used SCS in Gloucester. Helpful sales team, allowed us to bring samples home and no hassle when we changed our minds! Delivery was easy to... See more
Company replied
We were absolutely delighted with the new furniture and with the delivery time slot ! The only thing we weren’t impressed with is the fact that the drivers unpacked the furniture on the grass opposite... See more
Company replied
Our experience today, was that a member of staff, was very welcoming when we arrived. Very friendly And was extremely helpful and gave us good advice for us to make up our minds on a sofa that we... See more
Company details
About Poltronesofa - Gloucester
Written by the company
Poltronesofa
Visit PoltronesofaPoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
It’s so easy to order; we have 100 stores nationwide, find your local store at www.scs.co.uk/stores. Alternatively, you can order any sofa range online at www.scs.co.uk or call our online sales team direct on 0800 7310048, who can help you choose the perfect sofa.
Written by the company
Contact info
Unit 2 St Oswalds Retail Park, The Cattle Market, GL1 2UE, Gloucester, Gloucestershire,, United Kingdom
- 01452 397350
4.5
Excellent
1K reviews
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Delivered put together professionally…
Delivered put together professionally done with 2 polite delivery guys.
June 2, 2026
Delivery service was excellent
Delivery service was excellent, delivery staff very polite and helpful
June 2, 2026
Good communication from start to…
Good communication from start to finish.
Delivery crew were pleasant, polite and very quick.
June 2, 2026
I have been very impressed from start…
I have been very impressed from start to finish. The staff were very helpful (& patient) when I was looking for a suite & on the day it was delivered I was kept up to date on exactly when it would arrive at my home. It was unpacked & assembled efficiently & I’m very happy with my purchase. Many thanks to everyone concerned.
June 2, 2026
Great service from the staff
May 29, 2026
Dean was superb
Dean was superb, made everything clear and seamless. A lovely experience which I will strongly recommend.
May 23, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Reply from Poltronesofa - Gloucester
Ciao Sajida,
I hope you are well and thank you for your review.
I am very sorry to see that you did not find the team to be helpful on your visit.
If you require any help then please feel free to call us on 0191 7313300 or you can email socialmedia@poltronesofa.co.uk and we can certainly take a look.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service from start to finish
Great service from start to finish. Very pleased with the quality of my new sofas 😊
May 14, 2026
Our experience today
Our experience today, was that a member of staff, was very welcoming when we arrived. Very friendly
And was extremely helpful and gave us good advice for us to make up our minds on a sofa that we decided to buy.
Thank you.
May 9, 2026
Really friendly helpful staff
Really friendly helpful staff. Explained how everything worked when we got in, the average delivery time and that they would be available if we needed them but they would leave us alone to browse, which they did.
Purchased a sofa and everything was dealt with really quickly.
May 12, 2026
sofa puchase
pleasant staff ,very helpful even though no internet at shop ,conntacted me by phone for sale just waiting for delivery details ,good experience all through .
May 12, 2026
Look round at your leisure
Someone greets you at the door and then leaves you to look around at your leisure. Lots to look at and if you do need assistance they are there to help.
May 13, 2026
Brilliant
The guys arrived bang on the time they predicted
They were very professional and polite
Worked quickly to assemble the sofa, tested it and showed us the controls
Then off to the next job taking all the packaging with them
Brilliant
May 13, 2026
The woman I spoke to was very helpful…
The woman I spoke to was very helpful and knew what she was talking about I was very pleased with her helpn
May 9, 2026
The chair arrived promptly and the guys…
The chair arrived promptly and the guys were very respectful of our property and checked everything was good with the chair.The chair is lovely and of the quality we expected.
May 9, 2026
A great welcome and service
A great welcome and service. A bit disappointed with the long delivery date,
May 6, 2026
Good experience
Greeted as we walked through the door. Helpful but not intrusive, gave us time to look around.
Would be helpful if after care and Teflon slides prices were available on information boards around store.
May 6, 2026
The delivery crew were very friendly…
The delivery crew were very friendly and efficient and communication regarding their arrival time was good. They were tidy in their work. Definitely an asset to the organisation.
May 6, 2026
The staff were very friendly & helpful
The staff were very friendly & helpful. They left us to look round the showroom but always available if we had any questions.
Ordering the sofa was simple & straight forward, the lady serving us was easy to talk too.
May 2, 2026
Friendly and helpful staff
Friendly and helpful staff. Nicola went out of her way to ensure that the process was simple and easy to understand. Great service, thank you.
April 25, 2026
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