From the offset the team was friendly and allow my disabled mum time to choose a comfortable chair without the pressure of salesmanship they even made us a drink which was very thoughtful and needed a... See more
Location
Switch locationUnit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF Huddersfield, West Yorkshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love my furniture, a bit of a long wait but well worth it. The delivery people were excellent! Fast Efficient and polite whilst friendly and chatty. The text and call heralding their ETA spot on Th... See more
The airey, well presented store was very welcoming with well a great selection of sofa styles and choice of designs and features, in well thoughout settings. The assistant, Abu Bakr, knew his product... See more
The gentlemen at the shop and the delivery guys were great, but we only received the chair with no details of when the sofa would be delivered. Phoned their contact number to be advised it should arr... See more
Company replied
Company details
About poltronesofà - Huddersfield
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit E3 Leeds Road Retail Park, Leeds Road, HD1 6PF, Huddersfield, West Yorkshire,, United Kingdom
- 01484 487320
4.5
Excellent
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service, competitive prices
We bought from the Huddersfield branch , manager was very helpful and informative , price we paid was competitive to similar furniture type stores around , purchase date to delivery date quoted approx 6 weeks which we were happy with .
January 21, 2025
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Excellent friendly service
I went to the Huddersfield branch to buy a recliner sofa. Jason assisted me he was really friendly, very knowledgeable and went through various options. It was early evening when I went in so I expected to be rushed, however Jason did not rush me, offered friendly advice and said to take my time. I got a great deal and did buy a sofa, thank you Jason
January 3, 2025
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Friendly staff
January 3, 2025
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Corner sofa purchase
We were looking for a specific size of corner sofa due to our room restrictions.
Akaash provided useful information on each sofa we looked at and steered us to different options.
With his and his manager's help we were able to purchase a sofa that met our requirements.
January 2, 2025
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Overall excellent service
Overall excellent experience from visit to the Huddersfield store to delivery
January 7, 2025
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We visited the Huddersfield store today…
We visited the Huddersfield store today and was greeted by the salesman akaash . he was so helpful and gave us some great ideas as to what to choose we would not hesitate to use this store again . the store manager was also full of interior design knowledge and was so friendly.we would like to thank you both for your help
December 30, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service from Glyn and Michael.
December 20, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very friendly delivery men very helpful…
Very friendly delivery men very helpful and made sure we was happy with everything before they left
December 17, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Sofa bed ordered in September for a pre…
Sofa bed ordered in September for a pre Christmas delivery (22nd November)
No communication from SCS to say it would be delayed and the manager of the Huddersfield branch only just informed me after 3 visits to the store that it’s a delay at customs. I’ve sent two emails with zero response. Customer service appears to be none existent
December 13, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Good Morning Peter,
I hope you are well and thank you for taking the time to leave us your review.
First of all I am very sorry that you are waiting on an update for your order.
The latest information that we have is an estimated arrival date to our Distribution Centre on 17/12/24.
Once we have any further details then we will contact you to advise further.
Kind Regards
ScS Social Media Team
Great service throughout
Great service throughout. Cannot thank Kami enough. Recommend highly!
December 7, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Michael and Matthew excellent
The two delivery guys Michael and Matthew couldn't have done better, they were friendly, helpful and did a great job
December 6, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Bad customer service
Stephan rushed us to purchase a sofa, he filled it out on the ipad with us in store and he selected the wrong colour. Once we received the sofa in the wrong colour, Stephan did not empathise that he did he job incorrectly, he was fairly impolite and told us it was our fault
December 5, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Good Morning Sammy,
I hope you are well and thank you for taking the time to leave us your review.
I am so sorry to see that you have rated us as 1* on this occasion and the furniture was not as expected on arrival.
Should you require any help then please send us a screenshot of your review and the order number or address and postcode to socialmedia@scs.co.uk.
Kind Regards
Lynsey
Customer Experience | ScS
Very good…
We we're Well looked after and shown some lovely chairs .Akaash sorted everything out for us good help.Thanks.
November 30, 2024
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Scs is running 2 operations at the…
Scs is running 2 operations at the moment. Same furniture with different names. Went to one store which has refit. Fantastic option of coverings for their selection. Our closest store not so many options. Bought from local store but asking for covering from new refit store . Still waiting for answer !!!!!!! Staff at both stores great help and very professional. If we can't get the covering contemplating cancelling the order . Which would be a great shame after the help we have had. Great range good service
November 30, 2024
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
If I could score less I would.
If I could score less I would. Never received an order confirmation despite being told id receive an email within the next hour, tried to ring customer services over the next couple of days to be met with '101 minute' queues. Requested a call back, never received it. Emailed CS, never emailed back. Now I'm 5 days past the estimated delivery date and spent the past 3 and a half hours on the phone in a queue (requested a call back again to no avail).
Currently still sat in the queue.
We were originally told in store that the estimated delivery date would be 25th November and it would 'definitely be before Christmas'. Our new estimated date into the distribution centre is 20/12/24 so I'm very sceptical about getting them for Christmas day.
Communication has been appalling from customer services.
November 21, 2024
Reply from poltronesofà - Huddersfield
Good Afternoon Mike,
Thank you for your review and I hope you are well today.
Firstly please allow us to apologise that you have had a negative experience with us so far, in regards to not receiving your order confirmation and for the lack of communication you have received from us.
I can see on the notes on your account that this has now been emailed over to you and printed off, and your furniture is currently estimated to arrive to our distribution centre on the 20th December. As soon as we have a confirmed arrival date to the DC we will be in touch to let you know of an update.
If there is anything else we can help with in the meantime, please call us on 0191 731 3300 or email us at socialmedia@scs.co.uk.
Many Thanks
Kind Regards
Beth
Customer Experience | ScS
Mixed feelings …
The staff in SCS Huddersfield were friendly, knowledgeable and helpful, and according to my husband, who accepted delivery, the delivery staff were fab. My new sofa is wonderful, so comfy. However the behind the scenes procedures are shambolic, it is incredibly difficult to speak to anyone on the phone and I was told my request to change delivery date had been agreed, only to receive an email the night before the original date to say it was still coming which involved a great deal of last minute stress and rearrangement of other plans to ensure someone was home. Therefore I give a 3 as very mixed experiences!
November 26, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Good Afternoon Louise,
I hope you are well and than you for taking the time to leave us your 3* review.
I am so sorry to see the difficulty that you had in re-arranging your delivery date and please accept my sincere apologies for the inconvenience that this must have caused.
I will ensure that your comments are received by our teams so that we can improve on our service moving forward.
We are pleased to see that you are happy with your furniture and thank you for ordering with us.
Kind Regards
Lynsey
Customer Experience | ScS
Very professional delivery service
Very professional service, Liam and Mark were on time and installed our new sofa, gave us a demo and left in about 20 minutes.
November 25, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Huddersfield store
Huddersfield store. Steve was very friendly and helpful not pushy at all.
Delivery was with in two weeks and mark and Liam were brilliant even helped me decide as a corner sofa which was the best way to have it in my room. Couldn’t have asked for two better people to deliver my superb sofa 😃
November 25, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Punctual and extremely professional and…
Punctual and extremely professional and polite and friendly. Couldn’t fault them. Very efficient. Top marks !!!
November 16, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We are very happy with our new sofas
We are very happy with our new sofas . The delivery drivers Glyn and Tom were polite, efficient and took away all the packaging .
They kept us informed of delivery time and ensured we were happy with everything before leaving and even gave us advice on caring for our new sofas .
November 16, 2024
Unprompted review
Reply from poltronesofà - Huddersfield
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.