We ordered two sofa’s at the Kidderminster store on 31-10-2025 . Advised mid January 2026 delivery. We paid in whole for 1 sofa the rest on finance to start the month after delivery. The order is now nowhere to be seen on our online account. It showed for 10 weeks. I have tried 8 times to contact customer services and directly to the store with absolutely 0 answers or response. It feels like a totally money grab from scs. I had to make the trip back to store to get them to confirm the order is still live, but had no explanation as to why neither myself or the store could find it on tracking

All went well in the shop purchasing the sofa and waiting over 3 months to arrive and then told me that will arrive for Xmas which never arrived it was over 2 weeks late from the date is supposed to be delivered, they have never contacted me to say that will not be delivered before Xmas I had to ring them to see what’s happening, and finally when delivered the delivery guys were so miserable the way they were handling the box and assembled the sofa was very rough that nearly wanted to sent it back

Alice from the Kidderminster store was more than helpful today. Alice was professional, welcoming and knowledgable about the SCS products
We didn't place an order but would return to the store in the future to deal with Alice personally.
Thanks for the complimentary drinks and we may well see you again soon. We were particularly impressed with the massage recliner sofas.
Alice is a credit to your Kidderminster store and to the SCS brand.

The last star will be given if the delivery side goes well, as I have only just put my order through my aim would be to update this after receiving my sofa.

When it comes to my in store experience, it was brilliant! Me and my fiancée went to SCS, Furniture Village, Sofology & DFS. DFS, was a terrible experience, we were ignored and when trying to speak with someone they simply were not interested. Furniture Village & Sofology were better, nice people and they tried to help but they have very limited options compared to SCS.

Shout out to both Steph & Alice, these ladies were outstanding! Speaking with them was like talking with a friend. Steph was very helpful when it came to the colours/materials as well sorting out delivery due to us being in a flat, & Alice was helpful when it came to the recommending a sofa that matched our needs, including the size/customization options.

This is a very basic way of explaining it, I don't know what the other staff are like but if you can speak with one of these ladies I very much recommend you do & you will better understand what I am trying to put across.

Good communication, friendly crew.

Let me know when they'd arrive and then did so on time. Put everything together swiftly and cleaned up after them. Nice and friendly. Everything looks great :-)

The delivery men were perfect gentlemen. Nothing too much trouble. They did a fine job managing an extremely heavy sofa and assembling it. All quick and efficient.
One plastic leg snapped when standing sofa upright. This was a design fault and not the delivery guys. The legs should be made of wood. They promised a technician will come and fix.

Had our sofa bed delivery today 3rd Dec. The two lads had to park the lorry down our lane as the park manager would not let them drive upto our lodge as the wheels would be on the grass! The lads got the sofa to us and built it up. Great job done by both and taken all the packing. Thank you both.
Doug Jones

The 2 men, Craig & Sayyid delivered earlier which was a bonus. They were totally professional and also friendly throughout. We were worried about whether the sofa would go up the stairs - this was no problem for them. The rain, which continued to pour down, was no problem for them.

Wonderful young men craig& martel very helpful , quick professional and friendly 5 stars to them!!!

Great service from start to finish, from purchase to delivery I was kept informed and updated, the delivery guys were friendly and fitted sofas really quickly fabulous experience all round

The information we were given regarding delivery was very useful.
The delivery men were very professional. They were polite and went out of their way to explain everything to us.

All the staff were friendly. My order was easily made. I was kept up to date regarding delivery. Delivery staff were excellent. I had to delay delivery due to unforeseen circumstances. This was dealt with compassionately. Well done.

Fast, efficient and caring

Kept informed right from the point our sofa arrived at the distribution centre when it would be delivered. Helpful to be able to track our delivery on the day and received a call when the crew were on their way to us. It enabled us to prepare for the sofa arriving.
Very professional crew. It was raining and they ensured our carpet stayed dry and clean by putting down a rug. The crew were fast and efficient which made our experience of SCS excellent.

SCS have been amazing, I ordered my sofa back in February and due to ongoing delays the completion has only just gone though. Steph in customer service has been amazing. The two guys that attended today kept my informed of my delivery and have had a nightmare, they couldn’t get the van thru the entrance and then getting the sofa in due to the location of a central beam, the had to take it around the back and through the patio doors … they were so pleasant and helpful … overall an amazing experience

The delivery experience was brilliant all the way through. I was kept informed all the way through about delivery time. They even phoned to let me know how long they would be. Got the job in no time at all. A great experience .

Sofa lovely service shocking waited just over 5 months for sofa to be delivered ment to be within 4 weeks then usb charging ports stopped working after 12 months paid £500 for extra cover and now there telling me they don’t cover the usb ports I have to pay a £75 call out fee for them to check it over and more they likely say the say they don’t cover so have to pay more place is a joke always check paper work they always try and con you throw loads of extra on top with telling you

I visited the store in Kidderminster with a few ideas on what style of sofas I liked .
Steph introduced herself to me when I entered and from that moment on she guided me through different options .
She really listened to what I liked and didn’t like and showed me about 6 options . Steph allowed me time to try them all several times .
She stepped away and would check back with me . She helped me enormously to make my decision . We talked about the colours and materials and looked at photos of my room . We even discussed paint options that would work well with my final purchase .
Steph you were amazing .
Your knowledge , enthusiasm and desire to help me make the right decision made a trip that could have been daunting and confusing into a really enjoyable event .
Thank you so much for. You are a credit to the company .

We've ordered a suite from Nick at ScS Kedderminster, a major contributing factor being his patient, friendly and informative approach, as well as decent prices. Thanks Nick!

Our local ScS has been refurbished and is amazing!!
We were greeted warmly by Alice when we entered and she then left us to look around.
After looking round the vast choice and eventually choosing a recliner sofa and two chairs Alice gave us lots of advice on fabrics and colours helping us to make a final decision. Alice was very knowledgeable and patient, haha
The refurbishment really is lovely. Very relaxing and chilled. We have been looking for weeks and have experienced high pressure sales at other local stores. None of that here!!
***** Highly recommend *****

I would give ScS zero stars for aftersales care if I could.
Following my review on 20/07/2025, ScS replied on Trustpilot saying they were awaiting clarification from their appointed inspection experts, Emmiera, to some items in their report and would respond as soon as received. Emmiera confirmed to me that this clarification had been posted on the ScS portal on 18/007/2025. It has taken three e-mail requests for their reply before a telephone call today, 31/07/2025, from ScS confirming their opinion that all the items raised from Emmiera's inspection are either wear and tear or routine maintenance problems and no further action will be forthcoming to rectify them.
This is despite the different verbal comments made to us by the technician during his inspection.
ScS have either rejected Emmiera's report or the report does not accurately portray the technician's comments. We have not seen the report or the clarification.
The ScS decision today comes 23 weeks after I first reported to them and I shall now pursue financial redress through Section 75 of the Consumer Credit Act 1974.
My advice to ScS is that your reputation is not only reflected in the wonderful sales experience in your posh shops but also in the appalling aftercare and customer treatment. I will definitely not set foot inside another ScS showroom and will steer clear of their suites.
Having said that, our suite is a G Plan Newmarket model which also gave me confidence at point of sale as our last G Plan lasted 10 years. It looks as though manufacturing standards have fallen since then if our latest suite is anything to go by.