poltronesofà - Kilmarnock Reviews 

2,377
TrustScore 5 out of 5

4.8

Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF Kilmarnock, Ayrshire,, GB


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Rated 2 out of 5 stars

Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take del... See more

Company replied

Rated 5 out of 5 stars

The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use t... See more

Rated 5 out of 5 stars

David based in Kilmarnock excellent product knowledge. Helpful but not intrusive. Gave us a full breakdown of our financial options. David great ambassador for your company. End results was we placed... See more

Rated 5 out of 5 stars

We had to wait 12wks for delivery on the new sofa. However it was worth it the quality and being able to choose the fabric and colour was amazing. The communication on delivery 🚚 was very good you... See more


Company details

  1. Furniture Store

About poltronesofà - Kilmarnock

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit 5 Queens Drive Retail Park, Queen's Drive, KA1 3XF, Kilmarnock, Ayrshire,, United Kingdom

  • 0191 731 3300

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(2,377)

16,376 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Very happy with the product and the service

The sofas are very comfortable and feel very good quality in terms of workmanship, material and overall appearance. Only black mark was that there wasn't enough feet, so the delivery guys had to use two large and two small per sofa. They put the large feet at the back, so they're out of sight but it would have been good to have one for each leg. The delivery guys were very friendly, quick and the whole process was hassle free.

August 1, 2026
Rated 5 out of 5 stars

David based in Kilmarnock excellent…

David based in Kilmarnock excellent product knowledge. Helpful but not intrusive. Gave us a full breakdown of our financial options. David great ambassador for your company. End results was we placed an order of high value. Mainly because of David's input.

July 21, 2026
Rated 5 out of 5 stars

A well deserved 5*

We had to wait 12wks for delivery on the new sofa.
However it was worth it the quality and being able to choose the fabric and colour was amazing.
The communication on delivery 🚚 was very good you can live track on the day Delivery Drivers Lucca and ? unpacked and built the recliner sofa and chair.
A well deserved 5* all round Thank you

July 28, 2026
Rated 5 out of 5 stars

The suite is exactly as I ordered and…

The suite is exactly as I ordered and it feels good to sit on. The staff in the shop were very helpful and I was given lots of choices and time to decide on final choice. The staff who delivered the suite were very helpful, they set all up for me in the places requested.

August 1, 2026
Rated 2 out of 5 stars

Poor communication re delivery dates

Poor communication re delivery dates. Text message sent to my husband. We were on holiday with no phone signal so picked this up too late to amend delivery date. We had to rely on family to take delivery.
All packaging has been put in my bin, filling it up meaning if we have any cardboard or paper we will have to visit the tip.

July 30, 2026
poltronesofà - Kilmarnock logo

Reply from poltronesofà - Kilmarnock

Good Afternoon

Thank you for taking your time to share your feedback with us.

I am sorry to read that there was poor communication received in regards to delivery dates and understand the frustration of being unable to pick up the text message received in regards to delivery due to being away. I am sorry for any inconvenience that this caused especially with having to rely on a family member to receive the delivery on your behalf.

I am sorry for any inconvenience caused by the drivers not disposing of the packaging correctly or taking this away with them. We will raise this with them.

Kind regards,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

Good service

From visiting store to delivery of sofa everything went well. Staff were helpful without being pushy. Delivered within agreed timescale. Will use again.

July 23, 2026
Rated 4 out of 5 stars

Biggest selection colours and fabrics to choose from that we have seen…

Wide selection of sofas to choose from and biggest selection of colours and fabrics. Staff were very helpful.

July 23, 2026
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Reply from poltronesofà - Kilmarnock

Good Afternoon Margaret,

Thank you for your review.

We’re pleased to hear you had a positive experience with us.

I did attempt to contact you today to discuss your review to see if there’s anything we could have done to make it a 5-star experience.

If there is anything we could have done better we’d really appreciate your feedback.

Many Thanks,

Lauren - Poltronesofà at ScS
Social Media Team

Rated 5 out of 5 stars

We entered the store in Kilmarnock and…

We entered the store in Kilmarnock and instantly felt the lovely atmosphere. Lee approached us a few minutes later and assured us if we needed any help or information he would be delighted to help. We were very impressed with his knowledge so much so I bought my sofas.

July 25, 2026
Rated 4 out of 5 stars

Excellent service

Excellent service

July 24, 2026
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Reply from poltronesofà - Kilmarnock

Good Morning Mr Scott,

I hope you are well and thank you for your positive review.
We are pleased that you were happy with the service in store.

I have tried to call you today, it was just to ask if there was anything we could have done differently to make it a 5-star experience, If so, we’d really appreciate your feedback.

If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

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