Sales people friendly knowledge of the products very good. One down side overkill trying to sell the extended warranty after refusing more than once. That part spoilt it for us.

Good customer service, friendly and helpful.

Salesman was very helpful and nothing was a problem to him ,large choice of sofas in the colours and quality we wanted ,unfortunately the delivery people let the experience down as they damaged two doorways by forcing the sofa through which unfortunately we didnt notice until they had left .

We received the delivery earlier than first stated which was perfect for us
Delivery men were quick efficient and nice to talk to

The delivery lads are polite,professional and particularly quick thanks lads

The furniture I received is brilliant very well made the guys ou delivered my furniture was really lovely and friendly nice guys .

We wasnt rushed or presured into buying the man who helped just answerd questions we had he even moved furniture for us to see what worked best we were in there for almost 3hrs taking hours e xcellent service an help

Sales rep was very helpful and steered us through buying our suite to suit our needs at a very reasonable price

Made welcome by staff and nothing was too much trouble to our sales assistant.

The choice and quality was fabulous
Delivery people very friendly and arrived in designated time and quick and efficient on installation

Really good service from the Birstall team especially Liane. Look forward to getting the sofa’s we ordered.

John was very knowledgable on the sofas and the leather qualities.
The only downside was that we had to take a second trip as the computer had moved from one product to another before he had a chance to notice.

All were very professional on our return and got things sorted out, so all good

Really pleased with all aspects of the purchase, delivery estimate was accurate, installation was perfect! 5 stars from me

Great choice of sofa’s and variety of colours/ materials. Sales lady great not pushy at all. Did everything we asked and more.new her job.excellent 5 star.

Great communication throughout the process, we were told what day it was going to be delivered in advance and then a specific time frame the day before and a smaller one the day of, with tracked delivery. The fitting was really quick and very smooth as they did it all efficiently and put them exactly where we wanted them to be, taking care of our property in the process. Would definitely recommend for both the service and quality of the product

It was easy,relaxed.The salesman didn’t try to force us into anything.

Good delivery . but noticed some anomalies in the fabric with creases and odd blotches.
Sent mesaage to service team. Lets see if the extra I paid for aftercare brings someone out to attend with it.

Saif was a really pleasant knowledgeable young man and helped choose the fabric that would suit my needs
I took out the Elite package for aftercare so hope that I don’t have any problems should I need it

Helpful in the shop, as in regards to buying the corner sofa.
The delivery men , where very good and on the hottest day of the month never moaned once and just got on with the job.
They are a credit to your company.

Overall happy with our experience.
Visited twice before deciding on new couches.
Revisited next day to change colour. Checked if any increase to price & assured no. However both couches have increased by £50 due to colour & leather change. Disappointed with the discrepancy. Communication should be better/ more honest.