Two weeks ago we found an electric recliner sofa that was just what we were looking for, so we paid for it there and then. As it was a display item we were told we had to either take delivery on the 10th Aug, or collect ourselves on the 9th Aug, where it would be all wrapped up and ready to go, so we arranged to collect ourselves. We arrived today (9th) around 11am to find our sofa still on display. So we had to wait for 2 members of staff to dismantle the sofa and wrap each part up ready for us to take. Shockingly, once it was ready, I was told I could now take it to my vehicle, myself, down TWO sets of stairs. I reluctantly carried the seat backs, but expressed that they would need to bring the heavy matal framed bases down for me. The sofa seams good quality and is very comfortable, but my experience after purchase from the store has been poor.

We found an electric recliner sofa that was just what we were looking for 2 weeks ago, so we paid there and then, but as it was a display item, we had to either take delivery on the 10th aug or collect ourselves on the 9th aug, NOT before, and NO later. We were told that it would be waiting for us, all wrapped up and ready to go. We arrived today (9th aug) to find the sofa still on display. All the younger males in the shop suddenly became busy, so the 2 eldest employees had to start dismantling a heavy electric sofa so it could be wrapped ready to be loaded into my van. Even more surprisingly, once it was all wrapped up in individual pieces, I was told I could now take it away, myself, down TWO sets of stairs and load my van myself. The sofa seams good quality, and is very comfortable, but the level of after sales service was shockingly poor.

We was on holiday so the gentleman took in the sofa and set it up as my dad was there , you would have got 5 stars but the gentleman was over a hr late so we had to phone to see where they were and then received a phone call back saying they were leaving the depot and would be 15 minutes. Thank you

Despite being informed very clearly when we were due to expected delivery (which I was very happy about). It arrives an hour and half early before the window given. We were just having dinner. The delivery went ok as your men had to move old sofas (which we were going to do) before they could bring in the new. At time of purchase we were told everything would be checked before they left, this didn't happen. We were also told we would receive furniture care products, again this didn't happen. Nothing was mentioned about warranty etc, so not sure how that gets activated. But, we have received it without problem and the contracts were quick putting the furniture together and they made no mess.

everything about them was professional they were very helpful

I asked for what l wanted and the man who served us showed us exactly that

Friendly staff amazing service

Delivery was smooth, and quick
And Installation as well
Staff were gentle

The 2 lads what moved my settee(Donovan and his mate ) both did a great job ,very polite on time and no damage. Well done guys , and a massive thanks .

Liane who dealt with our purchase was very professional, knew how to treat us in a manner where we felt supported not pushed. ambience in the Birstall saleroom was very good and selections shown by Liane prompted the purchase.

Excellent service.

We were well looked after and treated would recommend

The delivery crew was absolutely brilliant they went above and beyond to deliver the sofa

I was pleasantly impressed the furniture displayed are of high quality.
It was nice to see a large number of assistance available and all very helpful and liberal with their time in explaining ing and dealing with the sale.

Helpful quick and good price everything explained properly

I had a great experience purchasing my sofa. Ajmar was very knowledgeable and took the time to help me choose exactly what I needed without any pressure. He explained the different options clearly and made the whole process smooth and straightforward. Excellent customer service from start to finish. Highly recommended!

The sales team, well the lovely lad at the Birstall store was so knowledgeable and informative we knew exactly what we were getting. The reviews scared us a bit as there were few complaints with the after sale communication, but we did not have any issues. The sofa arrived sooner than estimated and to us that was a bonus, even though we still had to move the old ones but we were given a weeks notice before the delivery. And the delivery guys were the best. Super fast, helpful polite and cleaned afterwards. And let’s not forget the quality!!! Best ever. We got a sofa that we liked with our own choice of material and colour. Excellent

Ordered a sofa in January and received 6month later faulty.
reported fault and was told parts would be available in two to three weeks.
after three weeks not arrived so emailed customer services
and was told they had to clear customs.
three week late no response.
the reviews on here are completed is store when purchasing the sofa so no one knows what and the problems you will have when they arrive.
would advise looking at other review sites on people who have bought form scs and received there items .

I was greeted by a very helpfull sales lady, who allowed me to inspect all the other products on sale. I also visited other sofa outlets after which I returned and placed my order.

Sales people friendly knowledge of the products very good. One down side overkill trying to sell the extended warranty after refusing more than once. That part spoilt it for us.