Where to start? You are not going to believe what I'm going to tell you about how bad my experience has been with SCS… its beyond belief

Let me start by saying living in a family home with camping chairs for 2 weeks is not as much fun as you might imagine.

I ordered the Berete corner sofa bed back in October from the Livingston Store and the sales experience was generally ok there is maybe a hint of mis-selling when it came to fitting a corner sofa that splits into 2 pieces into the house, but as it turns out later in the story, it did fit.

Delivery was scheduled for Saturday 22nd November and all was going well, the drivers turned up, parked around the back and had a look at where the sofa would go in the house, then the problems started

They attempted to bring the first piece in - and got stuck at the first of 3 regular sized doors… in fact they got more than stuck, these 2 savages were smashing this sofa into the door frame so bad I had to ask them to stop for fear of damaging the door… I signed a iPad saying it wouldn't fit and was told there is a team who can dismantle the sofa and deliver it another day

I called the store, and they could arrange for a 3rd part specialist to do this on Tuesday, the catch you say, well its £275 cash! And I literally have no choice, as I cannot cancel, at point of sale they told me it would fit and I agreed to this on their ipad, and there is a storage fee for the depo… so I'm between a rock and hard place and have to agree to these terms and find the cash. I agree, and we further agree for this to be done on Tuesday

Tuesday comes and goes - no delivery, I call the store a few time, just get fobbed off, eventually the 3rd party guy call me and says he cannot get the sofa from the depo, as they cannot find it?!? He's been there 3x already today, but they cannot pick it for him…

I'm assured it will be found and delivered on Wed - it's not….

A few more calls by me to the store, I'll be honest, I'm not too pleasant with them, but they finally discover the sofa is still on the same van since last Saturday, it's never been returned to the depo, ok, so they are gonna get it back by 8am on Thursday morning, and it will be delivered on Thursday 100%

Thursday comes and goes - no delivery, a few more calls to the store, a few more lies and broken promises

It finally arrives in the depo late Friday morning - I must say the 3rd party guys were great, they did everything they could and were super flexible dealing with this SCS nightmare

So you thing the story is over? Not by a long shot, the guys arrive on Friday, take a look at the sofa, a good look at my doors and then proceed to bring the sofa straight in, no dismantling required!! What!! How does that happen….. All it needed was a bit of skill and some twisting. I've paid £275 because the first delivery guys were incompetent.

You think that's it? Nope….. The guys start to unwrap the sofa in my living room, and we get showered in plastic shards - there were once the feet of the sofa, but the initial delivery guys smashed them to bits against my door frame, so bad indeed, the not just the feet are broken, but the internal structure of the sofa is damaged where the feet screw in… I've raised a case, sent 6 pointless photos and now need to wait 4+weeks for new feet

That’s gotta be it? Nope - we paid extra for the fabric care kit, but it was not supplied/delivered

So all in, I can say it's been the most stressful way to spend £2500 I've ever experienced, only buy from SCS if you have or want brain damage

I know the social media team read these reviews - feel free to contact me asap if you really want to discuss this shambles, you have emails from me to the exec team and can easily get my details from the Livingston store

Absolute shambles of a company - buying the sofa was great - delivery date of 21/11/25 arrived in time but only delivered part of order as the feet had been forgotten about, delivery men took away the main part of our order, a corner chaise. Redelivery arranged with store after numerous contacts and chasing them up, second delivery failed and I lost a days wage. I have sent 3 emails to store manager, all ignored . I have called after sales team who have contacted area manager, ignored .

Arranged a 3rd delivery date over the weekend informally through a local guy “jay” who they gave me £130 to pay him
In cash. Sat in all day and he never showed up, 3 failed deliveries. Store won’t take responsibility. They DO NOT HAVE A COMPLAINTS process - have spoken to ombudsman and now need to try and get a deadlock letter off them - 3 failed deliveries absolutely disgusting service. I have 4 children , 1 disabled and they have to fight over a single 2 seater and sit in the floor every night it’s disgusting. Store don’t appear to care enough to sort this out - have escalated it to regional manager and still
Heard… nothing. Anyone reading this, avoid SCS AT ALL COSTS . They are an absolute shambles. Forget the good reviews, they are all past reviews - recent review are littered with similar bad experiences.

I am still without my order and no signs of any resolution.

I only have half my order!! Never received my fabric care kit, called the shop who were very unhelpful…they don’t know where the other sofa is

Bought a Maer 2seater leather recliner,July 2025.
Sales team in shop excellent but since then an absolute farce.
Original delivery date put back and had to wait until October for delivery but even then,revised delivery date put back again at very short notice, leaving us without a sofa to sit on!
Delivery day a joke ,although sofa started on its journey barely 10minutes from our house it was taken on a tour of central Scotland before arriving at our door way beyond its forecast delivery slot.
Within days of taken receipt of sofa ,noticed that leather rippled badly on arms and seat,even smoothing out after use failed to correct same.
The left hand recliner chair appears to have dropped of the level and the finish on right hand kick rest badly rippled.
With signs of leather rippling getting worse,we went back to store today 24/11 only to find a complete lack of interest from staff.
Whilst there we sat on showroom display of our sofa for around 5+ minutes got up to find no signs of rippling that we have appearing on ours,also cushions on showroom model appear firmer and better finish.
Told by sales staff,complaint to be raised online,shop only deals with sales!
Filled out complaint form online but no space given to give detailed account of our issues,only pre chosen options available which prevents expression of actual disgust with purchase.
So now we have to wait and find out what’s going to happen but this may be put out to a third party company,this is just an absolute farce!
Our last leather sofa from SCS lasted 13 years and was still in better condition than this new one (after 3 weeks) so we can only state that SCS are lucky to be getting one star since our experience to date on this occasion has been poor to shambolic.

Rate 0
sofa delivery never arrived.
rearranged family and work.
front line worker and 3 children now sitting on a wooden floor.
No one has contacted me..Disgusting treatment
Delivery set again for today guess what never arrived. Family continue to sit on a wooden floor as my brother a front line worker goes to work stressed.

From the sale to delivery, 1st class service, delivery guys went above and beyond

From choosing the sofa and chair with Anita in Livingston service has been great. Delivery guys were amazing. Respectful of your property and very friendly and polite. Delivered safely and quickly. Thank you guys!

Friendly and efficient guys.

The 2 gents who delivered our couch were amazing xxx helpful, quick and nothing was a problem!!! They’re a credit to scs

Dark very wet night,no problem for the two men.Had to carry the order down a dark path,no bother.Very quick efficient and cheerful thank you.

Hi, we received our new sofa on Tuesday 11/11/25 after a delay. The delivery team did not have any protective coverings for their shoes or our new carpet which they walked on.
As soon as the first section was unwraped one of the delivery team then decided to try it out and lie down on it which is not very professional. We also had to ask with regards to the headrests that we ordered and it seemed that they had forgotton about them as they had to go back to the van to get them. It wasn't untill that evening that when we were checking the original invoice that they had not left our care kit which we had paid for.
In my opinion, they could be better prepared to enter properties and be more professional and ensure all items are delivered.
Overall we are happy with our new purchase.
Thanks.

Excellent customer service from beginning to end

Getting an email saying delivery between 10am and 1030 am then eventually getting delivered at 4.50 and the tracker saying there were no deliveries before mine, then after getting my sofa in my house one of the sections was broken , now having to wait on repair or replacement

Delivered at the specified time with a professionalservice

The white leather sofa was covered in dirty marks there was damage to the leather at the side of the sofa ,the chair has a scrape on the seat cushion and both arms have deep dents in them ,the foot stool had a leg broke of which I totally refused I want to return the whole suite as its not of the standard expected.the delivery team had no idea what they were doing and had to be told by sales staff how to deliver it

The delivery was very smooth, no issues and the delivery men were very pleasant and professional .

Excellent
We received forward information regarding delivery on preceding days and early on delivery day of likely arrival time. This was then confirmed and the delivery team arrived as predicted. The delivery and installation was carried out quickly and efficiently in a friendly manner. We were very pleased with the entire procedure.

The experience wouldn’t have been the same without John at scs he made the purchase of our sofa for our first house as easy as it can be and worked to the delivery date we needed couldn’t thank him enough
Brilliant customer service and the quality of the couch was outstanding

Delivery was prompt & efficient . Good interaction from the guys

I am not happy with the delivery of my new suite , the delivery crew where very careless and hashty .
They didn't not bring the gliders for my suite , they had trouble assembly the suite , didn't give me time to check my property for damage , anxious for me to sign and leave .
After they left I have found damage to my wooden floor and my door frame .
I would like someone to contact me to discuss this .