As I walked into the store { which I had driven ca 30 miles to do I unfolded my buggy which I use to help me walk as I'm disabled) As I walked into the store and was passing the "desk" an older women... See more
Company replied
Newport Retail Park, Spytty Road, NP19 4QQ Newport, Monmouthshire,, GB
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As I walked into the store { which I had driven ca 30 miles to do I unfolded my buggy which I use to help me walk as I'm disabled) As I walked into the store and was passing the "desk" an older women... See more
Company replied
the delivery came sooner than expected which was a bonus! was due delivery around 1-3pm and they turned up at 9:30 !! the guys who delivered were very kind and helpful with setting up the sofa and ch... See more
Staff were excellent, in particular Evan at Newport Store. Went out of his way to ensure we had the deal we wanted. The delivery gents were polite, courteous and respectful of our property and carefu... See more
I did my initial look ABT the range before going to the Newport store. By complete chance the recliner that I was interested in was part of the first suite in the store, so I tried it for fit and it... See more
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Written by the company

Newport Retail Park, Spytty Road, NP19 4QQ, Newport, Monmouthshire,, United Kingdom
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The men who delivered the suite were excellent, on time and very efficient in their work. No complaints at all.
Updates on delivery timings very good, lads who delivered and put the sofa together were courteous, professional and quick
The sales assistant Dawn was very helpful with all her knowledge and advice tips.
Great experience from start to finish. Perfect sofa for us, great price and great delivery service even arrived earlier than estimated but with enough notice to prepare for arrival and get rid of old sofa. Would definitely recommend.
The sofa has a small amount of damage at the back . Please let me know how you will resolve this .

Reply from poltronesofà - Newport
Young lady very helpful explaining the different thickness of leather and telling me that bCk on 3 seater sofa splits .
The lady who served us was very good. We have had furniture before and she served us then she remembered us which was nice. She was very helpful she found the colour of furniture we had previously had which helped us in buying the seater.
Delivery team were very polite and helpful. Did a good job of assembly and gave us time to have a good look over the sofas.
Friendly personnel efficient helpful and quick
O nly bugbear wrong suite delivered at first
Rectified 2 hours later all good now

Reply from poltronesofà - Newport
Think delivery charge for a single chair is outrages. given the time it took delivery guys to assemble the various parts and leave was not more then 20 mins.
While the chair is quite comfortable, for some reason not as comfortable as the example as one i tried in Showroom
Think the staff Morgan sales person was very friendly and helpful as all staff at SCS Newport where

Reply from poltronesofà - Newport
Very good service
Delivery was early and delivery men were very good and professional
Absolutely amazing from choosing sofa to delivery all went extremely well I’m one happy customer
When ordering my fernature damian was very helpfull and went throught everything with me to see to my needs.
The delivery staff were exellent and fitted my furature very well.
The furniture is very high end in quality and the leather is beautiful. Best i have ever purchased.
The selection and purchase was made easy at the Newport store.
I would have normally expected to receive a leather care kit with it (have received one on previous leather sofa purchases) Otherwise is is perfect and I highly recommend. Delivery was clean and respectful
We arrived at the store and were left to wander around without any sales people annoying us which was great. We chose the furniture we wanted and then approached a salesman named Evan who told us about the furniture. We chose the colour of the furniture, ordered. Then Evan told us when it would be delivered and we left.
The delivery team were fantastic Josh & his crew put my new sofa exactly where I wanted it no fuss .
Communication fantastic Josh rang to let me know exactly what time delivery would be arriving.
Thanks Josh delivery made easy by your hard work 👏
Helpful Sales advisor really understood the assignment and found the right sofa for my elderly mum.
Staff very patient, when I asked many questions, didn't feel rushed, staff very helpful
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