poltronesofà - Northampton Reviews 

1,704
TrustScore 4.5 out of 5

4.6

Unit E Riverside Retail Park, NN3 9HY Northampton, Northamptonshire,, GB


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Rated 5 out of 5 stars

Great experience, delivery was due for August but gratefully accepted early delivery in July. Sofa and chair very well made, leather is high quality. Delivery driver and set crew very polite and inst... See more

Rated 2 out of 5 stars

We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up. The delivery team did a fantast... See more

Company replied

Rated 5 out of 5 stars

Excellent service in store. Mia gave us plenty of advice without being too pushy. We decided on a display item, but we wanted to check it against out existing home furnishings. Mia removed the... See more

Rated 5 out of 5 stars

First the customer service in the shop when we purchased our sofa was excellent the staff were very helpful. We were kept up to date of our delivery . The team that delivered our sofa to us were fanta... See more


Company details

  1. Furniture Store

About poltronesofà - Northampton

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Unit E Riverside Retail Park, NN3 9HY, Northampton, Northamptonshire,, United Kingdom

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

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4.6

All reviews

(1,704)

16,487 reviews in the last 12 months

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Rated 5 out of 5 stars

Great experience

Great experience, delivery was due for August but gratefully accepted early delivery in July. Sofa and chair very well
made, leather is high quality. Delivery driver and set crew very polite and install was done super quick. Would highly recommend

July 26, 2026
Rated 2 out of 5 stars

Sofa didn’t turn up as sold, lucky to get it into living room

We were concerned about getting the sofa into our living room, when we were in the shower room we were told the sofa would be split but that is not how it turned up.

The delivery team did a fantastic job getting the sofa in.

July 25, 2026
poltronesofà - Northampton logo

Reply from poltronesofà - Northampton

Good Morning Tim,

I hope you are well and thank you for your 2* review.

Its great to see that our delivery team did such a fantastic job getting your sofa into your home and will certainly pass on your feedback.

I am sorry, however, that the information you received in store regarding how the sofa would be delivered wasn't consistent with how it arrived. We understand how this could have caused unnecessary concern and please accept my apologies for this.
Again I will pass on your feedback to the store, so that we can improve on our customer experience moving forward.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

Excellent

Excellent service in store. Mia gave us plenty of advice without being too pushy. We decided on a display item, but we wanted to check it against out existing home furnishings. Mia removed the sofa from sale as we promised we would come back with an answer by the end of the day which we did.

We were then given a choice of delivery dates and sofa was delivered on time without any issues.

Very pleased. Highly recommended

July 5, 2026
Rated 4 out of 5 stars

Was very excited to receive the sofa…

Was very excited to receive the sofa but it took forever from the purchase time to day of delivery. If you can do something about the time frame it will be great.
Thank you

July 17, 2026
poltronesofà - Northampton logo

Reply from poltronesofà - Northampton

Good Afternoon,

I hope you are well and thank you for your review.

All of our furniture is made to order which is reflected n the estimated lead times that are provided.
I am very sorry that the delivery was a little longer than you may have hoped for and apologise if this caused any inconvenience.

Thank you for your feedback and I will certainly pass this onto the relevant teams.

Thank you for your order and I hope that you are enjoying your new furniture.

Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team

Rated 5 out of 5 stars

First the customer service in the shop…

First the customer service in the shop when we purchased our sofa was excellent the staff were very helpful. We were kept up to date of our delivery . The team that delivered our sofa to us were fantastic on keeping us informed of their arrival time. Very respectful while they were in the property. Very tidy and friendly . I would recommend buying from this company to family and friends.

July 17, 2026
Rated 5 out of 5 stars

Waliur greeted me and my wife upon…

Waliur greeted me and my wife upon arrival our intentions were to just get some inspiration for a new sofa after being show the different variations of fabrics and leathers he allowed us to freely walk around and we stumbled along this beautiful sofa set which was in the sale waliur made me and my wife a lovely coffe and then sat down with us and went through options Sharron the store manager was ever so lovely was there to answer any questions we didn’t feel forced into buying it either which was a bonus as other furniture stores try and force you to buy! From start to finish was very professional all staff were really polite
Overall very satisfied customer

July 11, 2026
Rated 4 out of 5 stars

From the showroom to delivery

From the showroom to delivery I would have given 5 Stars but when they delivery my sofas one was the wrong colour, so far customer service have been on point, let see how it unfolds.

July 9, 2026

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