We had the best customer service at the lady bay retail park, allowed to leisurely look around no hard selling/ pushing, just on hand when we needed them. We picked our sofa and Glenn was super helpf... See more
Location
Switch locationUnit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ Nottingham, Nottinghamshire,, GB
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Honest friendly staff who don't 'push' when selling! We had a brilliant experience and got exactly what we wanted. Would definitely recommend! Thank you Glenn and Tim!!
My sofa arrived with slight damage to the fabric which was not on the sofa when viewed at the store it was damaged in transit.
Company replied
I didn’t realise the Nottingham SCS was an outlet for ex display but this turned out to be a bonus for me. I managed to find two reclining sofas at a cost of just over two thousand pounds. Perhaps not... See more
Company details
About poltronesofà - Nottingham
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1 Lady Bay Retail Park, Meadow Lane, NG2 3GZ, Nottingham, Nottinghamshire,, United Kingdom
- 0115 943 8980
4.7
Excellent
1K reviews
Asks customers to review
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Excellent service and the delivery team…
Excellent service and the delivery team were great!
July 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
My sofa arrived with slight damage to…
My sofa arrived with slight damage to the fabric which was not on the sofa when viewed at the store it was damaged in transit.
July 12, 2026
Reply from poltronesofà - Nottingham
Good Morning Mohd,
I hope you are well and thank you for your review.
I am so sorry to see that you have concerns with the furniture following the delivery.
So that we can review this and advise further please complete our online contact form on the link below.
This allows us to obtain all of the relevant information and advise on the next steps.
The link that you need is https://enquiries.scs.co.uk/
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Great experience and great staff
We had the best customer service at the lady bay retail park,
allowed to leisurely look around no hard selling/ pushing, just on hand when we needed them. We picked our sofa and Glenn was super helpful, sorted everything for us and a rug and coffee table. Why not! And a speedy delivery. Hope that his salary reflects his great customer service! If not pay rise or promotion. Thanks so much Glenn you were brilliant and a credit to the company.
July 11, 2026
Unprompted review
The staff was very helpful
July 8, 2026
Reply from poltronesofà - Nottingham
Ciao Michael,
Thank you for your review.
We’re pleased to hear you had a positive experience with us and that the Staff were very helpful in Store.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many Thanks,
Lauren - Poltronesofà at ScS
Social Media Team
Fantastic shop!
Honest friendly staff who don't 'push' when selling! We had a brilliant experience and got exactly what we wanted. Would definitely recommend! Thank you Glenn and Tim!!
July 5, 2026
Tim & Glenn were extremely helpful
Tim & Glenn were extremely helpful and accommodating, Thank you!
June 27, 2026
Unprompted review
Great service
Great service. Friendly, polite staff. Fair prices. Very happy.
June 22, 2026
Unprompted review
I love my new sofa 🤩
I love my new sofa, it’s amazing, would highly recommend getting a Poltrone Sofa, friendly sales person, delivered as agreed, 100% happy customer.
June 8, 2026
I found them very friendly and not pushy
June 1, 2026
Excellent choice of discounted furniture.
I didn’t realise the Nottingham SCS was an outlet for ex display but this turned out to be a bonus for me. I managed to find two reclining sofas at a cost of just over two thousand pounds. Perhaps not the exact colour we had in mind but now that they’re in, the blend in perfectly with the decor and we are totally happy with them. Tim, the sales guy was not pushy and was happy for us to come back another day but we found what we wanted at a price considerably less than we were prepared to pay. The delivery guys were great and made sure everything was installed and working having easily coped with the difficult access and tropical heat. Definitely the most comfortable furniture we have ever bought.
May 20, 2026
Great service
Tim was great. Very friendly and helpful, helped us get our sofa delivered to where it needs to be.
May 25, 2026
Unprompted review
Your delivery men where very polite and…
Your delivery men where very polite and did a excellent job of delivering my chairs very quick and helpful
May 17, 2026
Perfect delivery
The delivery of our furniture was brilliant ,everything on time as stated by you ,the delivery team from wr transport was excellent, polite and very helpful explained everything, they are an asset to there company brilliant
May 17, 2026
From the moment we walked through the…
From the moment we walked through the door we were greeted by Yvette who was very helpful and assisted with our purchase.
May 5, 2026
Brad was helpful and I found the sofa I…
Brad was helpful and I found the sofa I wanted at a good price and with fast delivery.
May 4, 2026
Unprompted review
helpful what more can be said
April 20, 2026
Glenn and Tim were super helpful
Glenn and Tim were super helpful, bought some beautiful sofa’s and sofa bed! Thanks so much :)
Maria
April 28, 2026
Unprompted review
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