Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a s... See more
Location
Switch locationRiversway Retail Park, Mariners Way, PR2 2YN Preston, Lancashire,, GB
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Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale pric... See more
Company replied
Service Experience Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through... See more
Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived... See more
Company details
About poltronesofà - Preston
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Riversway Retail Park, Mariners Way, PR2 2YN, Preston, Lancashire,, United Kingdom
- 01772 333860
4.7
Excellent
2K reviews
Asks customers to review
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Great service from Darren :) friendly…
Great service from Darren :) friendly and didn’t put any pressure on :)
July 15, 2026
Everything went well with the delivery…
Everything went well with the delivery and we are very pleased with our armchairs, thank you.
July 15, 2026
Will was very helpful
Will was very helpful. We went one week and he gave us information and we slept on it and went back a week later. Will gave us all the details of our order explained everything and we were very happy.
July 14, 2026
Brilliant choice of mix n match furniture and fabrics. Steven was brilliant showing us around…
Steven was brilliant showing us around and informing us of all the different fabrics that could be used for certain labelled pieces of furniture. This led to us buying Luga sofa and mixing up with a swivel chair and tub chair in matching leather, so it still looks like a matching suite. Thank you Steven
July 17, 2026
Informative and helpful sales assistant…
Informative and helpful sales assistant who showed us what we wanted to see and gave us options. Thank you William
July 16, 2026
Fabulous service from Natalie at your…
Fabulous service from Natalie at your Preston store. She was extremely helpful, approachable and professional and knowledgeable about the products. Looking forwards to receiving our furniture.
July 15, 2026
Unprompted review
Thank u they did a gd job
July 15, 2026
Great Delivery Service.
Kept well informed as to the delivery day and also the delivery time nearer to the date with a time slot given on the day. Drivers phoned beforehand to confirm the expected delivery slot and arrived within that slot. The 2 delivery guys, Colin and James, set up my sofa and chair and tested everything was working OK before explaining their operations to me.
They were friendly, efficient and took all the packaging away with them. Very happy with the service and suite.
July 11, 2026
May use AI-assist with repliesRead more
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Reply from poltronesofà - Preston
Good Morning,
I hope you are well and thank you for your review.
I am very sorry to see that you have rated us as 1* on this occasion.
It is noted that you raised concerns regarding the configuration of your sofa however after checking the delivery report, against your original order document, it has been found that the goods are correct and match what was ordered.
I am very sorry that the outcome is not what you may have hoped for and if you need to discuss anything further you can reach the store on 0191 7313300.
Kind regards,
Poltronesofa at ScS
Social Media Team
Some work needs doing on customer…
Some work needs doing on customer service information... we weren't told about hidden costs which we later discovered and then had to ask for them to be removed... we were also not given the sale price or discount which I find incredulous.... considering we were spending a lot of money... we asked but was told its more than my jobs worth... there needs to be more flexibility for some discount... poor experience...
July 8, 2026
Reply from poltronesofà - Preston
Good Morning Mark,
I hope you are well and thank you for your review.
I am very sorry to see that you were disappointed in your experience with the store whilst placing your order.
Unfortunately the store can only apply offers/discounts which are available at the time of the order being placed however we appreciate your feedback and will ensure that this is passed over to the relevant teams as this helps us to improve moving forward.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Kept me informed on delivery date,text…
Kept me informed on delivery date,text me with time of delivery, and the men who brought it were professional and polite, when through how to use the chair, and ask me if there was anything else I needed to know, Brilliant they were
July 10, 2026
Service Experience
Service Experience
Staff ( Natalie and Manager)made us feel very welcoming and asked what we were looking for. Showed us around the store, found what we were looking for sat us down and went through everything including the price, delivery and maintenance. We were very happy and paid.
We were very satisfied we the level of service.
July 8, 2026
Sales staff very helpful
Sales staff very helpful and clearly explained the manufacturing and delivery times we could expect.
July 7, 2026
Delivered on time
Delivered on time. Everything was spot on. All rubbish removed. Very comfy sofa! Thank you.
June 27, 2026
Absolutely rubbish service re the…
Absolutely rubbish service re the delivery. We were sent a message the afternoon before to say the sofas would be delivered between 10am & 3pm which wasn't ideal as we were told when we ordered the sofas from Samina at your Preston store it would be a 2hr slot then on the day we would receive a message with a half hour delivery time. Well this did happen on Wednesday am, we thought great as I have an 92year old mum who isn't well and we had to go to see her. Then we got a further 4 messages pushing our time slot on to between 2.30 & 3pm. We contacted the Preston store as we had seen on the message the delivery van was in Eccleston, minutes away from Rufford, why not come to Rufford? The next message we saw the van in Fazackerly, Liverpool!!!!! You need to get somebody in the warehouse who can organise deliveries properly. We spent £4,500 on these sofas, ok not the most expensive but we expected a much better service. When we placed the order we asked for a printed copy only to be told the printer wasn't working and was asked "do you have a printer at home to do it yourself"!!!!!
As far as your delivery guys go they were excellent, but we are sure they must get alot of flack from customers and that isn't fair on them
Must say DFS have a great delivery service.
July 9, 2026
Reply from poltronesofà - Preston
Good Morning Tony,
I hope you are well.
Thank you for taking the time to leave us your review and for sharing your feedback.
I am very sorry to see that you were disappointed in your experience regarding the delivery.
With all timeslots provided we do advise that this is an estimate only and the times can change throughout the day. This is because the crew can come across unexpected delays.
I would like to apologise for any inconvenience that this caused and will certainly pass on your comments to our Distribution Centre, to help us improve moving forward.
Kind regards
Lynsey - Poltronesofa at ScS
Social Media Team
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