The 5 stars is for our interaction with the staff at the Scunthorpe store. Very helpful & knowledge. Great service. However, I would not give the experience we had on the website anything more tha... See more
Location
Switch locationLakeside Retail Park, Lakeside Parkway, DN16 3UA Scunthorpe, North Lincolnshire,, GB
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See what reviewers are saying
The delivery was seamless. The staff who dropped it off were very polite and extremely efficient and careful. I couldn't have asked for a better service. And the chair is perfect.
2nd visit was better . The first visit the sales assistant tried to hard and didn't leave us alone at points when we just wanted to browse.
It is hard to give a detailed review as our order is not due until early October when are visit to the Scunthorpe store was on the 3rd July. We were looking to replace a leather suite. The store was... See more
Company details
About poltronesofà - Scunthorpe
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Lakeside Retail Park, Lakeside Parkway, DN16 3UA, Scunthorpe, North Lincolnshire,, United Kingdom
- 01724 290910
4.6
Excellent
811 reviews
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Zach & Craig SCS
Zach & Craig, we’re professional pleasant and very helpful. Understanding towards our autistic service users as change can have an impact. Received a call to give an expected time of delivery and arrived On time. Thankyou 👍👍👍👍
June 22, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Visited the Scunthoroe SCS store
Visited the Scunthoroe SCS store. Jack offered help but at the time was just browsing but he gave good pointers. Went back later that day and decided to buy a 3 piece suite. Jack completed the transaction. He was very clear explaining our options and the process. Could not have asked gor better assistance.
June 1, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
We bought a sofa two chairs and a…
We bought a sofa two chairs and a carpet from your scunthorpe branch. Suzzane was great. She couldn't help us enough. She was very patient and had a wide knowledge of your products. She helped us bring samples of carpet to match the sofa. I would highly recommend her.
June 2, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Great service
Great service, lovely sideboard, delivery charge is excessive £100 to deliver within 3 miles, so had to collect
May 30, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
A non stressed experience
Great choice of recliners from various well known makers. A very knowledgeable and pleasant salesman who, without pressure, guided us to furniture that we were delighted to purchase.
May 18, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Delivery men were friendly and efficient
Delivery men were friendly and efficient
May 21, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Long delivery
When placing the order in store it was straightforward and the staff were helpful. However I was told 8 weeks delivery which ended up being over 16 weeks. When the sofa arrived I was given a message to say it will be delivered on a certain day but hadn't received a time. This day went and I'd still heard nothing so had to go into store to query it, then was told the actual delivery date and emailed a time scale. When it was delivered Dean and Aaron were brilliant and had it in and built within half an hour and made sure it was as I wanted it.
May 11, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Good Morning,
I hope you are well and thank you for taking the time to leave us your 3* review.
We are very sorry that the timescale for your delivery was longer than initially estimated for and we apologise for any inconvenience that this may have caused you.
It is great to see that you found the team to be helpful on your visit to store and thank you also for the great feedback for our delivery crew on the day.
We are always aiming to provide our customers with a 5* experience and will ensure that your comments are received by our teams to help us improve.
Take care and have a lovely day.
Kind Regards
Lynsey
Customer Experience | ScS
Very pleasant lady made us welcome made…
Very pleasant lady made us welcome made us a coffee and left us to decide which sofa to get
May 15, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Can't fault SCS.
Well manerd assistant.did try to sell us what we didn't want very helpful this is the 3rd suite that we.have price from SCS.would recommend them to anyone.
May 7, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The delivery of our suite was done by Chris and Mark
The delivery of our suite was done by Chris and Mark who text and called to give us 30 mins notice of delivery and were true to their word. They were very polite and took great care in bringing it in and setting it up. We couldn't have asked for anything better. Many thanks!
May 15, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Positive experience, love our new sofas!
From start to finish all staff from in store to delivery were very friendly and helpful. No complaints at all. Prompt and professional delivery and great blokes Tom and Steve!
May 14, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Upset customer!Was never told that the 5 year…
Was never told that the 5 year warranty, care kit and gliders were extra or how much they were. He did talk about them but never mentioned a price so we assumed they were all in. Was never shown any paperwork or what he was doing on computer. I’m a trusting person so when I was asked to sign I did. It was only when I got home and looked at the email I’d been sent I realised I’d been charged over £300 for extras which I was never asked if I wanted and would not have had if I’d known they weren’t included in the price of the sofa. It also said I’d read and agreed to terms and conditions which I’d never been shown. Very misleading and dodgy salesmanship and I would never use or recommend scs to anyone. Totally disgusted and annoyed by the whole experience 😡
April 30, 2024
Reply from poltronesofà - Scunthorpe
Good Morning,
I hope you are well and thank you for your review.
I am very sorry to see that you were not aware of the extra charges that came with your order. I have set a call back for the store to contact you in regards to this.
However, if you have any questions, please don't hesitate to reach out on 0191 731 3300.
Kind Regards
Tegan
Customer Experience | ScS
Scs del
My scs delivery came on the day & time when it was supposed too . I was emailed & text like they said they would . On the day i was phoned to give me an exact time .The two gentlemen Joe & mark were very polite & talked me through what they were doing . A very pleasant delivery .
May 7, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
It was wonderful to get a coffee when…
It was wonderful to get a coffee when we walked in and the salesman was very patient, can’t wait to get our new sofas
April 29, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent custoer service
Spoke to Liam when I first visited. He was very helpful and explained that I could book an appointment on line if I wished to visit again to view the item. Very professional, friendly, knowledgeable and welcoming
April 28, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
The friendly service we received from…Liam
The friendly service we received from the sales person. Nothing was too much trouble. Every question we asked was answered and explained in full detail. The sales person was very friendly and very polite and talked us through all of our options. He even made us a really nice cup of coffee whilst we browsed. All in all he provided an excellent service. Will definitely shop here again. 😊
April 28, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Excellent service
Excellent service, very professional really pleased with the end result. Would definitely recommend
April 27, 2024
Unprompted review
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
Very knowledgeable staff who were…
Very knowledgeable staff who were extremely helpful on answering all of our questions. A pleasant experience from start to finish.
April 15, 2024
Reply from poltronesofà - Scunthorpe
Thank you for taking the time to leave your excellent review. We’re glad to know that you have had a positive experience with us.
We can’t wait to share your review with our team. They will be thrilled!
Kind Regards
Digital
Customer Experience | ScS
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