Well first of all no issues with the delivery and the 2 delivery men they were great ( although maybe a little miserable and didnt seem happy they had to bring them upto a 1st floor flat ) But what i am not happy about at all is the fact the sofas were not the in the colour on the order sheet and the colour i ordered.

Delivery time very poor,expected delivery at 10am,came at 16.45,

Very helpfull,well explained, polite

Helpful and knowledgeable staff

We are delighted with our choice of suite. It’s comfortable and the features especially the heated backs the lumbar support and movable head rests make this a really good choice. Every part is good quality leather, and the colour is great and matches perfectly.
The guys who delivered the suit were great, the heat that day was dreadful but they worked tirelessly and assembled the furniture quickly. It arrived in boxes, each piece packed separately it was heavy and I’ve never had a suite delivered in pieces before, the quality of the furniture is outstanding. The comfort level, the look of the suite all are beyond our expectations. The guys did a superb job and removed all waste and explained how the buttons on the side of each piece worked. There is also a guide to the controls supplied with each piece. We bought a 3 seater, a 2 seater and an arm chair. From the help in store from Dan helped us in choosing our suite, until the delivery everything was superb. I hope it lives up to expectations.

Was helpful and informative

I was greeted/assisted by Chloe at your Crystal Peaks Sheffield store. Your was very comfortable, well laid out and all sofas had clear labelling as to price, availability, finance etc. Chloe explained each sofa design came in a large range of figurations and choices of materials. After answering a couple of questions she left us to explore. A little later she came to see if we had seen anything we liked; which we had. After answering multiple questions we had we signed the appropriate paperwork along with another chap who assisted on the computer. In a nutshell, great showroom; knowledgable no pressure pleasant staff; fab selection of competitive priced sofas.

The sofa did arrive on the day, however the sofa was ripped (this was addressed by the delivery guys) yet now I have to chase up getting this rectified even though the driver has took photographs and reported the damage on his mobile phone.
Be nice if this company actually contacted myself and made this experience much more pleasant than myself receiving damaged goods, yet now I have to jump through hoops to get this dealt with, not a great start at all… let’s see how they deal with this problem…

I have now heard from this so called third party company who say they can repair the rip and for them to order a replacement carcass cover will take 12 weeks, so now I have to put up with 3 months of this and then however long it takes for them to come out and carry out the repair, so from ordering my £1200 sofa, I had to wait 3 months for delivery and now this, so it will be over 6 months until I have an acceptable sofa.
Dreadful service by this company who sound like they are caring and want the best for the customer, we I disagree and won’t be using them again or advising anyone else to either…

Letting you view at your pace without pressure, and gave you space to look
around then when needing advise they
were very informative.

The guys were really lovely a job well done 👏

Good customer service. Delivery was smooth. Very pleased with the quality.

Lovely staff couldn’t ask for better , very clean and cool shop we .
ordered our first sofa to be made from here the drake house store thankyou again I’ll definatley be back x

I was kept up to date with delivery times, the men who delivered the furniture were polite and friendly.

Everything ran very smoothly from ordering to delivery 2 great guys delivered my sofa on time

Staff were very helpful and not once did he try to sell me something I didn’t want which I appreciate

I made two visits to the store to view and then order a sofa. The staff on duty, Darren and Ryan were both very helpful, without being pushy. They answered all my queries. I look forward to receiving delivery of my sofa in due course.

The sales person was really helpful and we got a fantastic bargain

The company kept us up to date with everything from start to end. On the date of delivery, they got in touch to tell us what time they would come with the furniture, and they even gave us a time slot which was spot on. The delivery drivers were very good; they got the furniture in, fixed the feet on, and took the rubbish away with them. Well done to Poltronesofa, a true professional company.

Delivery men, polite and helpful .
Thank you
Loving my new chair

As we entered the store we were welcomed to the store by Ryan who asked if we needed any help and if looking for anything specific. He explained how things worked, different sizes, colour and if we needed any help just to ask. We went around the store trying the recliner settees and Ryan came over to see how things were going. Offered a bottle of water which was nice as a warm day.
On asking questions Ryan was able to answer them, we picked a sofa we liked.
Paying and sorting out the delivery was straight forward.
We look forward to receiving our new settee.
It was good to visit as store ,be given advice when needed and not feel pressured.