Too much pressure as soon as you entered the shop. I personally like to look at what I wish to purchase. Then I like to ask the questions. Having said that we did purchase, the salesman was polite an... See more
Location
Switch locationUnit 1B Hedge End Retail Park, Hedge End, SO30 4RT Southampton, Hampshire,, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Buying our sofa was great from start to end. On looking around we were helped by the staff member (John) but never was there any pushiness. On our second visit to order again the staff were great. De... See more
Mostly our experience buying a sofa from your store was positive. We were certainly helped and all questions answered. The only negative comment would be we were followed around quite a bit, so... See more
Our overall experience was pleasing and very saticfactory from start to finsh. The sales people in store were very pleasant and helpful. We where able to track our order from start to finsh throug... See more
Company details
About poltronesofà - Southampton
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 1B Hedge End Retail Park, Hedge End, SO30 4RT, Southampton, Hampshire,, United Kingdom
- 0191 731 3300
4.6
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Paid the best part of £2300 for a sofa…
Paid the best part of £2300 for a sofa which took over 3 months to be delivered and when it arrived it came with poor stitching with thread hanging down everywhere.
The hooks on the sofa were also put on the wrong height so can’t have the layout (set-up) of how we saw it and purchased it as on show in store.
Contacted store who pass you over to the upholsterer company that takes over another month to get an appointment with then they play the blame game on each other.
Would not recommend and would strongly advise buying elsewhere
August 11, 2026
Unprompted review
Excellent service by the staff.
Excellent service by the staff.
The sofas are well made and very comfortable.
August 8, 2026
Too much pressure as soon as you…
Too much pressure as soon as you entered the shop.
I personally like to look at what I wish to purchase. Then I like to ask the questions. Having said that we did purchase, the salesman was polite and knowledgeable. I received all the paperwork via email, which was waiting in my inbox once I got home. I cannot comment on delivery, or indeed the quality of the items I bought because they have not arrived yet.
August 12, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
Misleading salesman
The delivery was earlier than expected which was great. The sofa is amazing. However when purchasing it was completely misleading on the price and method of payment by the salesman. I contacted the store and wasnt given any response to this.
August 8, 2026
Reply from poltronesofà - Southampton
Good Morning Kelly,
Thank you for taking your time to leave us a review.
We’re pleased to hear that your delivery arrived earlier than expected and that you’re happy with your sofa.
However, we’re very sorry to hear that you felt the pricing and payment options were not clearly explained at the time of purchase. We understand how frustrating it must have been to feel that you had been given misleading information, particularly when you then contacted the store and did not receive a response.
I will send a message across to the Store and request that they contact you to discuss.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
Buying our sofa was great from start to…
Buying our sofa was great from start to end. On looking around we were helped by the staff member (John) but never was there any pushiness. On our second visit to order again the staff were great. Delivery was only a week later than first told but wasn’t a problem and the delivery men were great. Love our new sofa and very pleased with the service
August 4, 2026
Very professional from the start all…
Very professional from the start all for very welcoming and friendly staff that delivered were punctual and friendly from buying the item to delivery couldn't ask for more
August 8, 2026
We found what we wanted after many…
We found what we wanted after many months of searching.
Very good service and speedy agreement on the finance.
August 5, 2026
From purchase to delivery no complaints
August 2, 2026
Delivery of furniture
We were kept informed of the delivery date and time and the installation was carried out by friendly competent staff. We are very satisfied with the service provided.
August 8, 2026
The delivery guys were on time
The delivery guys were on time, efficient, friendly and took all the packaging with them. They only took 30 minutes to put the suite together. Brilliant job.
July 31, 2026
Efficient and prompt delivery and installation.
Good, well timed communications, easy updates of delivery time via mobile phone, plus call from delivery lorry when five minutes from delivery.
Very polite delivery team who swiftly installed the sofa and armchair.
August 4, 2026
the sale assistant was very nice and…
the sale assistant was very nice and friendly. He did not rush you and listen to what you wanted.We was told the sofa and two chairs will take three months to make.Three months later bang on time we had a text massage saying it was in the depot. The day of delivery was told what time slot we had , and then about half an hour had phone call what time they will be there. A polite call. Two delivery men and the job was done. Avery quick friendly delivery with out any problems. Thank you and very pleased with the sofa and chairs.
August 4, 2026
Reply from poltronesofà - Southampton
Good Afternoon Richard,
Thank you for taking your time to leave us a review.
We're delighted to hear that you had such a positive experience from start to finish. It's great to know that our sales colleague took the time to listen to your needs and allowed you to choose your furniture without feeling rushed.
We're also pleased that your sofa and chairs arrived within the timeframe provided and that you were kept informed throughout the delivery process. It's wonderful to hear that our delivery team provided a quick, friendly and efficient service.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback. If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind Regards
Lauren - Poltronesofà at ScS
Social Media Team
Buying a sofa
Mostly our experience buying a sofa from your store was positive. We were certainly helped and all questions answered.
The only negative comment would be we were followed around quite a bit, so felt over powered, in the end I asked to give us some space, which of course he did.
All in all though the experience was good, I would give the review 4.8 overall.
July 30, 2026
Delivery was on time and the men were very polite.
Delivery was on time and the men were very efficient and polite. We’re very pleased with the product.
August 4, 2026
Furniture was damaged when it arrived…
Furniture was damaged when it arrived and this was annotated on the delivery note. The driver took photos and said he would report it. I phoned Poltronesofa straight after and got a run around before Karen said she would pass it on and then advised that to make a warranty claim I had to use the online portal. Even though I disagree that it is a warranty matter I made the claim but 3 working days later have still heard nothing from anyone.
July 30, 2026
Reply from poltronesofà - Southampton
Good Morning,
Thank you for taking your time to share your feedback.
I am sorry to hear that your furniture arrived damaged and appreciate how disappointing this must have been, particularly after you reported the issue immediately on delivery.
I am sorry for the frustration caused by the delays in receiving an update following the submission of your claim. I understand that you were expecting a quicker response and appreciate your patience while your case is being reviewed.
I will chase this with our Aftercare team to see if they are able to provide an update on this.
Kind Regards,
Lauren - Poltronesofà at ScS
Social Media Team
The crew came in and just got on with…
The crew came in and just got on with the job ,no messing around
JOB DONE
August 2, 2026
The staff in the store and delivery…
The staff in the store and delivery were professional.
It was helpful that we were able to track the progress of the delivery team.
July 29, 2026
Good experience
Great service in store, the gentleman was very helpful. Great communication about delivery date and time, then the guys that delivered were quick and polite. Good experience all round
August 2, 2026
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.