Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... See more
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... See more
Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
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May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
It was a nice experience
It was a nice experience, the crew came at the estimated time and did a good job.
July 8, 2026
Reply from poltronesofà - Stockton, Portrack
Good Afternoon,
I hope you are well and thank you for your review.
We’re pleased to hear you had a positive experience with us and your delivery arrived on time as expected.
If there’s anything we could have done differently to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Sofas are lovely, staff not so much
The sofas are absolutely wonderful, very comfy and look lovely in my living room.
Issues with getting the 3 seater in, which couldn’t be helped. However the staff was rude, and abrupt with my mother in law, the man who was experienced and teaching 2 other lads, was very rude making snarky comments on how we should have measured up properly, and was just not pleasant towards my mother in law.
July 7, 2026
Reply from poltronesofà - Stockton, Portrack
Good Morning,
I hope you are well and thank you for your review.
I am sorry to hear about the negative experience your mother-in-law had with our delivery team. It is never our intention for our staff to be anything but polite and helpful so I can understand how frustrating this must have been for you both.
Please accept my apologies if the crew were unprofessional in any way and I will ensure that your comments are received by our Distribution Centre, to help us improve moving forward.
Many thanks,
Lynsey - Poltronesofa at ScS
Social Media Team
Smooth delivery and well before…
Smooth delivery and well before expected date of delivery. Overall, great service!
July 7, 2026
Good but was promised something which…
Good but was promised something which didn’t happen
June 27, 2026
Good In Store service
Good In Store service, delivered on date promised & delivery team phoned 1hr beforehand to advise how long they would be before arriving. They were respectful of the property & the new carpets, taking shoes off & taking all packaging away. A brilliant service from start to finish
July 3, 2026
Communication for delivery issue
We was given a time the guys would be here to deliver sofa.
On walking back with the dogs a van was waiting in the driveway. We had not received a text stating they were here to deliver sofa. This was so much earlier than our allocated time so this needs to be addressed.
They did say they had trouble with a van.
The guys were nice and chatty got the job done and went .
July 3, 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Geoffrey,
I hope you are well and thank you for taking the time to leave us your review.
I am very sorry that the delivery crew arrived earlier than we had initially expected on the day.
We do advise that all timeslots provided are estimated and can change however I apologise for any inconvenience that this may have caused you.
I will certainly pass on your comments to our Distribution Centre as this helps us to improve our customer experience moving forward.
Many thanks,
Poltronesofa at ScS
Social Media Team
Excellent sofa and the delivery team…
Excellent sofa and the delivery team were very helpful
July 5, 2026
Everyone was great from ordering to…
Everyone was great from ordering to getting it delivered
July 5, 2026
Delivery crew were friendly and…
Delivery crew were friendly and efficient. Sofa was placed in room and assembled
July 5, 2026
Happy Customer great service
We were greeted at the door by a lovely lady called Chris at the Portrack Stockton branch who explained the new offers and what fabrics and colours various furniture could be ordered in.
She then left us to have a browse and said "give me a shout if you need help" which we did.
Chris helped us with the style, colour and fabric and was very knowledgeable.
We wanted to decide and she said come back any time and told us the days she worked.
We went back and purchased a lovely four seater settee and are now awaiting delivery.
Very pleased with the choice and service.
June 30, 2026
Fabulous i am very pleased with my…
Fabulous i am very pleased with my new furniture every thing went very well thank you. Mrs F ROBINSON.
July 4, 2026
The guys delivering the sofa were…
The guys delivering the sofa were friendly and very efficient.
July 4, 2026
Excellent friendly service
Excellent friendly service. Very helpful Sharon was brilliant. Choice was great including choice of colours
June 30, 2026
The guys who delivered our sofa were…
The guys who delivered our sofa were very helpful and they put shoe protectors on as we have just had a new carpet fitted.
July 3, 2026
Very polite young men very helpful did…
Very polite young men very helpful did everything on the delivery
July 2, 2026
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