Was approached as soon as i entered the shop by rob, he was very knowledgeable and made me feel welcome. He took 5 mins of my time to explain about the sofas and that i could pick any sofa in any mate... See more
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had a lovely experience from start to finish! in store picking a sofa to getting it delivered! the staff in the shop were so helpful and explained everything to us and we're very friendly, then when i... See more
From the minute we walked in, we were welcomed by the lovely polite Gurnam who introduced himself, let us walk around and explained everything we needed. He kept checking in on us and if we needed any... See more
We were welcomed into the store by George who assisted us throughout our visit. He was helpful, friendly and very informative. There was no rush here to come to a decision which made it easier to cho... See more
Company details
About poltronesofà - Stockton, Portrack
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Portrack Lane, 0, TS18 2QA, Stockton-On-Tees, County Durham,, United Kingdom
- 01642 633012
4.6
Excellent
4K reviews
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Very helpful and informed staff
June 20, 2026
Great service
Great staff all helpful nothing too much trouble delivery on time and kept informed of delivery times and the sofa is fabulous
June 23, 2026
Very quick shop was served with speed…
Very quick shop was served with speed and professionalism
June 20, 2026
Staff were not too pushy
Staff were not too pushy but very helpful in advising me on products when needed. Great choice of styles and materials. It took a while from order to delivery however delivery information was very good and the delivery crew were excellent
June 18, 2026
Lee was helpfull with us choosing our sofa
Lee was really helpful choosing our new sofa just waiting on a delivery date now
June 18, 2026
Good Service from SCS
Great Shopping experience with earlier than expected delivery for the two sofas. Discounts and finance options made us purchase two sofas from SCS this year.
June 16, 2026
May use AI-assist with repliesRead more
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
The delivery guys were great and very…
The delivery guys were great and very friendly and professional. The sofa is fabulous.
The only criticism we had was we only got 24 hour notice about the delivery which didn’t allow us chance to arrange for the old sofa to be removed to make space for the new one.
June 21, 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Janet,
I hope you are well and thank you for your 4* review.
I am pleased to see that you had a positive experience with the delivery team and that you are happy with your new furniture.
Please accept my apologies that you were not given prior notice regarding your delivery and for any inconvenience that this may have caused. I will certainly pass on your feedback to our Distribution Centre.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Efficient friendly took care and…
Efficient friendly took care and respected my property
June 18, 2026
Delivered a touch under 14 weeks as…
Delivered a touch under 14 weeks as stated on purchase. Delivery lads were spot on, & more than happy with everything, 5 star.
June 21, 2026
The lads went above and beyond great…
The lads went above and beyond great crew thanks again
June 20, 2026
Staff were really friendly and…
Staff were really friendly and welcoming rob at front of house was great told us everything we needed to know and helped us get the best deal we could very knowledgeable about the product and easy to talk to
June 19, 2026
Polite friendly professinal sevrice
June 19, 2026
Excellent service from start to finish
Delivery was exactly when they said everything was perfect
June 16, 2026
Amazing service from Michelle at…
Amazing service from Michelle at Poltronesofa. Some beautiful sofas to choose from inside the store.
June 16, 2026
The two delivery personnel were very…
The two delivery personnel were very good. Polite, courteous and very efficient
June 18, 2026
Good service in the shop
Good service in the shop, answered all our questions. Not pushy. Kept informed about the delivery and the guys were prompt and efficient. Many thanks.
June 18, 2026
Excellent service from the start to the…
Excellent service from the start to the finish delivery team really impressed staff in store amazing
June 18, 2026
Service and price were great
Service and price were great. Long delivery dates. However, product delivered and several queries with the quality. The company may be italian owned but the product was manufactured locally.
May 28, 2026
Reply from poltronesofà - Stockton, Portrack
Ciao Robert,
I hope you are well and thank you for your review.
I am pleased to see that you were happy with the service on your visit to store however I am sorry that you have concerns regarding the quality of your furniture.
A service has been raised with an appointment now booked for a technician to attend on 23/06/26 to take a look.
I can appreciate how frustrating this must be for you and rest assured that we will look to resolve this as quickly as possible.
If you have any questions in the meantime then you can reach our aftercare team on 0191 7313300.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
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