I realised a week after I ordered the sofa that I'd ordered the wrong facing side. I went straight to the store to ask if I could change the sides but, was told that there is only a 72 hour window in which to make any changes and was advised that my sofa had already gone to production so, as a result this doesnt look right in my lounge.
It's a very well made quality sofa and I realise this was my error in the first place.

Poor experience settee delayed no update from scs but quick enough taking a deposit

Great range
Really flexible and affordable!

Jil who welcomed us in straight away, didn't bombarde us with loads of information, she gave us exactly what we needed on the day, superb customer service!

In store experience was excellent. Delivery time was as forecast and the delivery arrived in the time estimated on the day. Efficiently assembled and all packaging removed. Recommended.

Very comfortable experience, Jon was very informative with no pushy sales patter. Demonstrated the furniture well and guided us through the options great. Highly recommended.

Ordered when promised promote delivery .Quality as sample in store .Delivery team excellent could not fault them .Overall a great experience.

Easy to order, delivered within the timescale given. Unpacked on delivery, feet assembled and all packaging removed.
The product looks great so am happy with my purchase

Wide range of products and excellent customer service, thanks to Julie.

friendly and knowledgeable staff, with excellent delivery service

Waited months for leather 2 seater.3 seater and chair . Delivery men were excellent very polite helpful put them together quickly but had been sent the wrong feet for 2 seater so now have to wait another couple of weeks to have new ones sent . After paying all that money you would expect it to be perfect . So disappointed.

The delivery men were really good

Very good service delivery was on time. Men were very good

The delivery was on time. The delivery men were very courteous and careful . They placed my sofas exactly where I wanted them. We are extremely pleased with our new sofas.

The them was amazing but the customer service we had off Alan was above and beyond

Martyn and Andy Very profesional, excellent customer service.

When we walked in we were met by a lovely assistant named Andy.
He was very helpful and knowledgeable, he explained the history / function of each suite we looked at.
We needed up buying a new suite and are now awaiting delivery.

John in the Swansea store was great serving us and answering all our questions. It would have been great to get a firmer delivery date in order to plan for it but all in all a good experience.

After writing this review I received a response from their social media team saying the delay was because the sofa had to be ‘made to order’ which was a strange thing to say as we were buying the actual sofa from the store as they needed display space according to John. It appears no one took the time to understand my comments and simply responded with what appears to be a standard response. Dropped to 3* because of this.

Great communication On delivery time, and delivery team we were very professional

Andy in Swansea store very helpful. Checked stock in store to see what was available. One set met our requirements. Purchased at a very good price. Awaiting delivery.

It was very comfortable walking around the shop to choose the items,everything was explained very clearly about the payment process. The company also gave updates on when delivery was due. The two delivery boys were very good polite and very professional, so all in all a very very good experience.