Resham was such a lovely man he was so polite and showed us what we wanted straight away we went in for a sofa bed but I fell in love with a big settee instead and offerd us a lovely cup of coffee, very professional chap

Very good service

Prompt. In time. Kept us informed

Right from first ordering our sofa and swivel chair, Poltronesofa were very good. The sales guy was good. He was knowledgeable but not pushy and was spot on with the manufacturing lead times to delivery date. We were kept well informed as to when it would be delivered and an accurate time slot was provided. Delivery guys were prompt and helpful and removed all packaging, placing the furniture where it was wanted. The furniture itself, a very comfortable large 2 seater sofa and a matching swivel chair both in a soft brown leather. And all electrically powered reclining. This is the first sofa I can charge my phone from!
Very pleased with them.
Little addendum:
The family all loved it - especially the reclining swivel chair. It plugs in and gets charged up then you can pull out the lead. Quite sensible so there's no flex to get tangled up. This evening me and my wife could hear a bleeping sound. So after checking the fridge, oven, microwave, the TV, the hub, Internet connectivity with smart phones and laptops etc. etc. grovelling on the floor, we realised it was the swivel chair. It beeps when it it needs charging. How we laughed.
Just incase anyone else buys this....

The service overall was perfect sales lady not pushy but extremely helpful first class tracking information with first class timed delivery the delivery guys were absolutely brilliant polite helpful and were a pleasure to have met would highly recommend.

I found the gentleman that delivered my sofa very helpful

Fantastic company keep us updated when needed the crew were brilliant on time and very helpful 😀 10 out of 10.
Thankyou

Very friendly and polite. Arrived on time stated. Great company to deal with. Kept updated all the time about purchase and delivery.

I’m really happy about my experience at the shop. The customer service we received from Ray was excellent. Will definitely shop at Poltrnesofa again

The delivery was great. It was done professionally and every care taken to protect my home.

Good quality settees.
2 settees ordered but they arrived 3 weeks apart.
That took me by surprise a bit.
The staff at Telford were great.

A very good experience from start to finish. Rahima and Mark were very knowledgeable and helpful in store at Telford, and made ordering simple. Delivery kept us aware of their arrival time and installed the sofa with the minimum of fuss. There was one very minor issue, and that was resolved with a home visit inside a few days. Very happy with it all.

The store staff were excellent. Contacting the company about concerns was ok and quick . Waiting on results of complaints

The sales team were exceptional and really help us to make sure we came away with what we wanted, no fuss everthing clearly explained. Great experince would come back again and definately recomened to my freinds and family.

Victoria at the Telford store contacted other stores in our area to get the sofa we wanted.

From the time we went in to look the person helped us was very knowledgeable and we found what we wanted. Placed order and waited for the delivery and we took delivery yesterday and the two men were very professional and soon had them together.
First class service from start to finish.
I would recommend this company.

All staff were friendly, knowledgeable and professional.

Delivered early, crew were really good, brilliant suite.

Great delivery service. Keep informed of delivery time from early morning.

From the moment I walked into the store I received excellent service.