I purchased a chair on 28th July that was on sale in the store at Tunbridge Wells. Delivery was free as it was an in store sale. Delivery was scheduled for 7th August, delayed until 17th August, then... See more
Company replied
Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE Tunbridge Wells, GB
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I purchased a chair on 28th July that was on sale in the store at Tunbridge Wells. Delivery was free as it was an in store sale. Delivery was scheduled for 7th August, delayed until 17th August, then... See more
Company replied
Great service from start to finish. Helpful informative staff, no heavy sell. Order took around 12 weeks to arrive but worth the wait. Delivery guys were excellent & kept us fully informed right... See more
Nathan was extremely helpful and was able to guide us through the options and processes on both our visits. Very easy and relaxed.
Being greeted and explained how you work and then leave us alone just to look around and only come to us again when we ask far away we explained once we asked questions and that’s why we bought the so... See more
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Written by the company

Unit B1 Great Lodge Retail Park, Tunbridge Wells, TN2 3UE, Tunbridge Wells, United Kingdom
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From shop to delivery got everything I needed, good sofa bed and help and information when I needed it😄
Delivery guys where knowledgeable and quick with attention to detail
I was very impressed by the professionalism of the two men who brought my incredibly heavy sofa up to the fourth floor. They were very friendly and helpful.
Delivery team, Taylor and Jack were fantastic! Very polite and knowledgeable. Didn’t complain when struggling to lift an extremely heavy sofa. Great lads.
By fulfilling your obligations which we had paid for.
We have emailed head office who never replied.we phoned the shop in Tonbridge wells on numerous occasions and been told the item has been ordered and will be delivered this is third time it has still not arrived.
And now we have a fault on the charging point on the sofa which we are pursuing.

Reply from poltronesofà - Tunbridge Wells
Delivery went without any issues.
Delivery men really helpful and friendly thank you.
Would highly recommend
Good showroom with lots of examples of different sofas. We were given an estimated delivery date. SCS contacted me when the sofa arrived and I was able to select a date that suited me. I was notified by text the day before delivery and given a hour time slot. The delivery men were polite and respected my property. They unpacked the sofa and removed all the packaging. I would highly recommend SCS.
I am very happy with my experience with scs, from when I entered the shop in Tunbridge Well when first looking for chairs to the moment they were delivered.
I was kept informed at each stage.
Whole experience was great. Catherine in the Tunbridge wells shop was really helpful and lovely, delivery was in the timeframe given and the delivery drivers Bonaci were brilliant.
I havent a problem. Furniture was a bit longer than anticipated,but that was fine
To delivery drivers were friendly, courteous ,and quick. My daughter on the other hand has abysmal service from you. Is awaitimg a refund and you dont even compensate for your mistakes!!! So in turn i tjink it might probably put me off buying anything else from you!!
What a refreshing experience purchasing at SCS, choose any style with any material including leather. We were totally surprised with no sales pressure just helpful advice and answering our questions or concerns. We did purchase a two seater sofa and two single chairs exactly what we’ve been looking for. Excellent design and looks which complemented our house. Special note goes to the salesperson, Jamie very helpful, very knowledgeable, friendly and looked after our needs. Massive thank you to Jamie and excellent customer service.
The delivery team were outstanding explaining what they need to do to get the furniture in the. House. Polite curtious and professional. The whole experience was outstanding
Would like to say from Adelle at the store to delivery SCS have been a pleasure to deal with. And will be recommending to friends and family. Nothing was too much
After four months of excuse after excuse not only did we not receive our order but we have now been told that it may be lost. Furthermore, apparently they no longer use their partner, so we cannot even re-order. Once we received delivery date confirmations, we had our old sofas removed, now we have been without sofas for two months!

Reply from poltronesofà - Tunbridge Wells
Great service from showroom to delivery. I have been very impressed by the patience and care shown to us in the showroom and then a great delivery team who were very polite, friendly and considerate. We were kept informed about the delivery window and they were bang on time.
Great service in store, not bombarded by pushy salesmen. Simple ordering process with lots of choice.
Delivery scheduled with plenty of notice and excellent communication. The two man crew did an excellent job of moving the sofa to the correct location and assembling it with no problems. Very polite and efficient, including taking away all the packaging.
No problem recommending ScS, and they will be my first port of call when the time comes to get more furniture.
The saleswoman Adele was very good with her services.
Excellent delivery
Friendly team and very efficient
Great sofa was in two pieces easy to get in room
Whilst there was a small issue getting the two together the delivery team worked together for a solution
Well done great service with little fuss
Dreadful experience
Delivered sofa without dismantler person that was ordered
No cleaning kits available and no expected time for delivery even though it was paid for already
No response from customer services tried to contact several times via email and phone

Reply from poltronesofà - Tunbridge Wells
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