The guys were quick and efficient very polite 10/10

Young man was attentive without being pushy. He was very patient whilst I was back and too deciding

Warm welcome, very knowledgeable, when asked but did not hover. Really please nice woman.

Dean.Made us feel so relaxed no pressure offered refreshments as soon as we entered.explained all the pros and cons on which purchases we required all round great service will recommend to friends and family

I went into the Warrington branch and a
Nice gentleman called Dale who served me.
He was very polite and helpful.

Made and delivered on time

Superb help. Got exactly what we needed.

The delivery men where very nice unfortunately as they were moving my sofa into my lounge they damaged my door frame taken a chunk of wood out of the frame they left the feet on the sofa which really they should of taken them off

Some of the best customer service I’ve experienced!

Good communication re delivery before and during transit.
Some problems during installation in that flooring in destination room was slightly damaged by the metal sofa legs as the sofa was turned to upright position.

Greeted in arrival by Carla, the experience throughout was pleasant. Made to feel welcome and put to ease with an overview of everything to expect and the options available to us. The showroom was great, loads of space and a really nice layout without feeling cramped or overwhelmed by sofas and produce everywhere.
Great selection for fabrics and colours and we managed to pick out 3 maybes and managed to choose the Regina to how we wanted it including pillow colours.
The free coffee was great and Carla left us to browse whilst we drank it without being pushy for the sale.

As soon as my wife and myself arrived at the store we were welcomed by Ryan who looked after us and showed us around. We purchased a suite and Ryan was helpful throughout the process.

Great service
Very knowledgeable gave good advice
Lots to choose from. Sofas come in all styles. Good finance offers
Not taken delivery as yet as sofa takes 12 weeks

Everything was delivered on time, they keep you informed. staff in store were very helpful and knowledgeable and delivery men were helpful and polite.

Really knowledgeable sales person guided us through the process

The actual purchase in the store was fine and the lady we dealt with was very friendly and helpful. The delivery too was excellent we were told exactly when to expect the delivery and it was delivered at approximately the time quoted. The suite ( a 3 seater and 2 seater) in the store was an electric recliner and I didn't wish to have the reclining option. I specifically asked if the non-reclining option was not just a recliner with the mechanics removed and was told it wasn't and they would be purposefully built. I was disappointed to discover that the sofas had a "flap" with velcro at the back and have the appearance of a recliner with the mechanics removed. Nevertheless I have learned a lesson from this and accept that I should have seen and sampled the finished article. Finally the 2 seater is much smaller than expected ( all other purchased with SCS were about 12" longer). I won't be making any complaint and will certainly use SCS again but will ensure I sample the finished article. Thank you.

The sofas arrived dirty, torn and scratched in cardboard boxes. Would never buy again
Update - contacted me regarding sending someone out but they seem to not understand the 30 days full refund rights under the Consumer Rights Act
Update - I called to complain and held for forty minutes before I chose to go for the call back option...they never called back! You cannot email them, you can only fill in a form which doesn't let you complain and has only prescirbed information!
Currently in limbo!

Fantastic customer service- great knowledge of product- nothing to much trouble- hoping our new sofa will live up to the same standard.

Great service from start to finish. Visited store on several occassions as i wanted to be sure of purchase and at no point was there any pressure. Clear communication on delivery. Delivery service was amazing. Set up and explanation on how everything works and all packaging taken away.

Filipa was extremely professional, friendly, and helpful throughout the whole process. We really appreciated her excellent service and we are looking forward to receiving our sofa!