The night before delivery, I received a text message giving me a time slot of a few hours. I received a text message the next morning giving me a time slot of a hour, and the opportunity to track the... See more
Location
Switch locationUnit 9 Wellington Retail Park, Hambledon Road, PO7 7FG Waterlooville, Hampshire,, GB
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See what reviewers are saying
We were welcomed by Ryan a member of your staff as soon as we arrived in store. He was very helpful and told us a lot of information about the stock as it was our first visit. He was close by when we... See more
Visited Waterlooville branch for our sofa. All staff extremely knowledgeable, friendly and helpful. Jake helped us with picking the colour and fabric and was very friendly and his advice was spot on.... See more
Excellent sales staff, not pushy, very helpful. Furniture delivered earlier than expected 👏 delivery men very polite, friendly and efficient. Only negative was 2 items came separately rather than tog... See more
Company replied
Company details
About poltronesofà - Waterlooville
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company
Contact info
Unit 9 Wellington Retail Park, Hambledon Road, PO7 7FG, Waterlooville, Hampshire,, United Kingdom
- 023 9224 7950
4.7
Excellent
2K reviews
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customer services sorted it
Had to deal with customer services with ref to a supply issue, and all I can do is say they went above and beyond and really went the extra mile , to sort it, and did, thank you very its very reassuring to know the company does have your back to sort any issue ,that's worth a lot to have that peace of mind , alot would walk away they didnt thank you
June 6, 2026
Chris from Waterlooville store was…
Chris from Waterlooville store was very helpful in giving us all the information we required to purchase our new suite.
We now look forward to receiving it !
June 9, 2026
This was my dads first time visiting…
This was my dads first time visiting the shop
Jake was very helpful and took his time to explain everything to my dad
Jake was welcoming and a very happy chap
Would highly recommend shop and service
June 2, 2026
Service was excellent answered all…
Service was excellent answered all questions I had. Nothing was any trouble even when I was unsure of colour made it easy to choose carnt wait for new soffa to arrive
June 4, 2026
Excellent service
From the moment we chose our three piece suite to the delivery and installation, all staff were professional and helpful
June 5, 2026
Staff at shop brilliant
Staff at shop brilliant, delivery men brilliant, corner suite looks fantastic Well done
June 5, 2026
The attendant at the store was very…
The attendant at the store was very helpful, followed us around explaining different material textures and things to expect, was very patient and listened to us.
May 30, 2026
Very efficient service
Very efficient service. Great communication and friendly delivery team. Delivered on time.
Very happy with the sofas.
May 31, 2026
Delivered near stated time slot
Delivered near stated time slot, quick and efficient crew even removing their shoes before coming into the house. No problem with getting sofas in the doors and placed in the requested places.
May 31, 2026
May use AI-assist with repliesRead more
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The staff are amazing the service in…
The staff are amazing the service in store is great. The quality of products is good. But i am yet to recieve my email confirming my order placed over 7 days ago. The computer system lets them down
May 28, 2026
Reply from poltronesofà - Waterlooville
Ciao Sarah,
I hope you are well.
Thank you for taking the time to leave us your review and for the feedback regarding your experience in store.
We appreciate the kind words regarding the service from the team and are pleased that you were happy in the quality of the products available.
Please accept my apologies that you haven't yet received a copy of your order documents.
I have requested that these are sent over for you this morning so please keep an eye on your email for this coming through.
If for any reason you do not receive an email then please reach out to us at socialmedia@poltronesofa.co.uk.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
Great service
Great service. Chose exactly what we wanted and all questions answered. Very happy with sofas - just wasn't expecting to wait so long for them
May 31, 2026
I had to change delivery date and they…
I had to change delivery date and they were very helpful also they kept me informed of delivery times . The men who delivered and put it together were very cheerful and polite . The whole company was very helpful.
May 30, 2026
The lads did a brilliant job of getting…
The lads did a brilliant job of getting it in and setting it all up for me 😊
May 28, 2026
A nice welcome
A nice welcome, and was able to look at the sofas at our own pace. After a decision was made, the staff involved were very helpful and explained everything.
May 27, 2026
Reply from poltronesofà - Waterlooville
Ciao Mr Bowley,
I hope you are well and Thank you for your review.
We’re pleased to hear you had a positive experience with us on your visit to store and were able to browse freely at the furniture available.
If there’s anything we could have done to make it a 5-star experience, we’d really appreciate your feedback.
If you feel happy to update your review, you can do so in your TP account by going to ‘My Reviews’, locating this review, and selecting ‘Edit’, where you can amend both the rating and review content.
Kind regards,
Lynsey - Poltronesofa at ScS
Social Media Team
See above
On our visit to waterlooville store Marcus showed us around and then left us to ourselves once we had our minds up he then guided us through the process never ever presured us into anything and explained everything top marks.
Delivery day was a day earlier which was brilliant on the day kept informed. Rich and Dean arrived polite and friendly assembled sofas explained the switches left no mess
May 22, 2026
Very helpful
May 22, 2026
Excellent Service
All the staff we met along this experience were excellent. From the sales person to the delivery guys.
May 21, 2026
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