The chap that looked after us could not have been more helpful, nothing was too much trouble. We made several visits before are final choice. If the furniture is as Goya’s the service in the shop we w... See more
Location
Switch locationClifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB
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See what reviewers are saying
We visited the store at Clifton Moor we were left to ourselves while looking around the store and when we decided about a couple suites a lady came to see us followed by a man called Wayne who gave us... See more
Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more
Company replied
Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more
Company replied
Company details
About poltronesofà - York
Written by the company
poltronesofà
Visit poltronesofàpoltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages
You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us
With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.
Written by the company

Contact info
Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom
- 0191 731 3300
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Very good experience
Very well organised delivery by Mervyn and Harry. Everything went very smoothly and spot on to the advised timings. Two most happy customers.
Good communication
Good communication. Updates provided. Delivery team excellent, punctual and friendly
Speedy
Speedy , kept me we informed on delivery time, thorough and polite. Good job.
May use AI-assist with repliesRead more
Poor service
My elderly dad ordered a recliner chair back in November. It arrived this week and it is the wrong colour. Spoke to the salesman who admitted it may have been his fault. However they will not exchange. Very poor show.

Reply from poltronesofà - York
Happy customer
On time, polite and friendly delivery men.
Sofa is comfy and looks good.
The gents were very quick and efficient…
The gents were very quick and efficient and found a solution to getting the suite into the property without to much hassle and the service we received from the sales man at York was excellent
Disappointment
The two settles we were expecting to be delivered today weren't on the delivery van .All we got was a leather care kit We have been in touch with SCS store in York and the settees are still in their premises.
Since writing the above review we later found that SCS staff at York did their utmost to deliver the goods within 2 days to our satisfaction. This does not, of course, bring back the time & effort in making our rearrangements, but we are therefore content to change the review upwards to 3 stars. Thank you Peter & Barbara DEAN

Reply from poltronesofà - York
Excellent nice excellent service polite men no mess put…
Excellent nice polite men no mess put furniture in place set up happy
Wayne at Clfion Moor York
Wayne at Clfion Moor York, when above and beyond for my mum when she bought her new sofa.
Thank you Wayne, your patience and kindness didn’t go unnoticed.
Good service
Kept well informed and up-to-date on the delivery of my sofa. Arrived exactly when they said and the tracker was very helpful. Polite and helpful.
On time delivery of goods
There was good communication before the delivery. The delivery men turned up on time and were very pleasant and helpful. The sofa was put in place and all packaging cleared away
The delivery was great
The delivery was great, the men were polite and efficient. Unfortunately the new soda has a flaw or stain so let’s see how the SCS resolution process plays out. Fingers crossed!
DELIVERY
Excellent service by two very pleasant lads who quickly sited, assembled and tested the two recliner chairs. We received several contact emails and phone calls indicating delivery time slots which were extremely useful and delivery was on time.
The store manager and his team were very pleasant and helpful at the time of purchase.
An excellent service, thank you.
Excellent service from start to finish
Excellent service from start to finish.
Shop staff were helpful and well informed.
Lead times were better than expected.
Delivery team were on time, careful and considerate.
10/10 in all areas.
Thank you.
Searching for the perfect chairs!
Searching for the perfect chairs in our choice of design and colour could have been daunting but ScS was heaven!
We were greeted by the salesman Wayne in the Clifton Moor outlet. He was informative and helpful and gave us space to look and think. He demonstrated the functions of the riser chairs and showed us a variety which answered our requirements. The choice of fabrics seemed limitless and we found the perfect design of super comfortable chair and colour and texture of fabric. This is what shopping should feel like!
Good service
Good service
Kept Informed - received emails regarding information and delivery. Informed of delivery every step of the way and delivered on time and very efficiently done.
Thankyou
Helpful delivery staff
We had our new furniture delivered recently and the settee only had three feet (bad quality control) but the delivery drivers made a makeshift foot so we had a settee for Christmas. I would give the two lads 10 stars if I could. They were a great advert for customer service.
Quick easy delivery
Quick easy delivery. The crew left a voicemail and txt message to give an update on the expected delivery time. Arrived at the expected time and got straight on with the delivery. They were friendly, cheerful and polite.
Everything spot on.
Great product. Great delivery staff. Excellent communication.
Excellent service!
Nothing was too much trouble! From negotiating a difficult, tight doorway and a dog's-hind-leg bend into the sitting room, to angling the chair exactly as I wanted it - these guys were charmingly thoughtful and so very careful of me and my property! Thank you to
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