poltronesofà - York Reviews 

1,189
TrustScore 4.5 out of 5

4.7

Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ York, North Yorkshire, GB


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See what reviewers are saying

Rated 5 out of 5 stars

The chap that looked after us could not have been more helpful, nothing was too much trouble. We made several visits before are final choice. If the furniture is as Goya’s the service in the shop we w... See more

Rated 5 out of 5 stars

We visited the store at Clifton Moor we were left to ourselves while looking around the store and when we decided about a couple suites a lady came to see us followed by a man called Wayne who gave us... See more

Rated 4 out of 5 stars

Good selection to choose from at York and staff very helpful in store, telephone service poor, you cannot get through! Delivery cost should be shown with price of goods as it’s pricey. Delivery expe... See more

Company replied

Rated 4 out of 5 stars

Two guys were very good. Sofa was assembled very quickly The only criticism is they did not put overshoes on and we have just got a new carpet- so didn’t appreciate their big boots on the new carpe... See more

Company replied


Company details

  1. Furniture Store

About poltronesofà - York

Written by the company

poltronesofà

Visit poltronesofà

poltronesofà is a leading European sofa and armchair specialist, founded in Italy in 1995. With over 30 years of experience and more than 300 stores across Europe, we’ve spent decades perfecting quality sofas - bringing together inspirational Italian design, hand-selected stylish fabrics, and a relaxed in-store experience, we call it the Italian Touch
Flexible finance packages

You could also take advantage of one of our easy to arrange finance options in store and online on any sofa range.
Come and sit with us

With 97 locations nationwide, your nearest poltronesofà is closer than you think. Find your local store here.
You can explore the full collection online at www.poltronesofa.co.uk. Prefer to talk it through? Our team is on hand at 0800 7310048.

Written by the company


Contact info

  • Clifton Moor Rtl Park, Horizon Court, Unit 2 Stirling Rd, YO30 4XZ, York, North Yorkshire, United Kingdom

  • 0191 731 3300

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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4.7

All reviews

(1,189)

17,849 reviews in the last 12 months

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Rated 1 out of 5 stars

Poor service

My elderly dad ordered a recliner chair back in November. It arrived this week and it is the wrong colour. Spoke to the salesman who admitted it may have been his fault. However they will not exchange. Very poor show.

February 5, 2026
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning Louise,

I hope you are well and thank you for your review.

I am very sorry that the colour of your Dad's chair is not as expected when this has been delivered.
We would advise for all customers to check over the order details and ensure that this is correct as any changes can only be made within 2 days of the order being placed.

As your order details are not included I am unable to advise further on what has been discussed previously.
If you need to discuss this you can reach the store on 0190 492 9443.

Kind regards,
Lynsey - ScS Social Media Team

Rated 1 out of 5 stars

Disappointment

The two settles we were expecting to be delivered today weren't on the delivery van .All we got was a leather care kit We have been in touch with SCS store in York and the settees are still in their premises.
Since writing the above review we later found that SCS staff at York did their utmost to deliver the goods within 2 days to our satisfaction. This does not, of course, bring back the time & effort in making our rearrangements, but we are therefore content to change the review upwards to 3 stars. Thank you Peter & Barbara DEAN

January 28, 2026
Unprompted review
poltronesofà - York logo

Reply from poltronesofà - York

Good Morning Mr Dean,

I hope you are well and thank you for your review.

I am so sorry to see that your delivery did not arrive as expected yesterday. Please accept my apologies for the inconvenience that this must have caused you.

I have passed a message on to the store and our Distribution Centre and asked that you are contacted with an update as soon as possible.

Many thanks
Lynsey - ScS Social Media Team

Rated 5 out of 5 stars

Wayne at Clfion Moor York

Wayne at Clfion Moor York, when above and beyond for my mum when she bought her new sofa.
Thank you Wayne, your patience and kindness didn’t go unnoticed.

January 21, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Kept well informed and up-to-date on the delivery of my sofa. Arrived exactly when they said and the tracker was very helpful. Polite and helpful.

January 20, 2026
Unprompted review
Rated 5 out of 5 stars

On time delivery of goods

There was good communication before the delivery. The delivery men turned up on time and were very pleasant and helpful. The sofa was put in place and all packaging cleared away

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

The delivery was great

The delivery was great, the men were polite and efficient. Unfortunately the new soda has a flaw or stain so let’s see how the SCS resolution process plays out. Fingers crossed!

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

DELIVERY

Excellent service by two very pleasant lads who quickly sited, assembled and tested the two recliner chairs. We received several contact emails and phone calls indicating delivery time slots which were extremely useful and delivery was on time.
The store manager and his team were very pleasant and helpful at the time of purchase.
An excellent service, thank you.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from start to finish

Excellent service from start to finish.
Shop staff were helpful and well informed.
Lead times were better than expected.
Delivery team were on time, careful and considerate.
10/10 in all areas.
Thank you.

January 17, 2026
Unprompted review
Rated 5 out of 5 stars

Searching for the perfect chairs!

Searching for the perfect chairs in our choice of design and colour could have been daunting but ScS was heaven!
We were greeted by the salesman Wayne in the Clifton Moor outlet. He was informative and helpful and gave us space to look and think. He demonstrated the functions of the riser chairs and showed us a variety which answered our requirements. The choice of fabrics seemed limitless and we found the perfect design of super comfortable chair and colour and texture of fabric. This is what shopping should feel like!

January 13, 2026
Unprompted review
Rated 5 out of 5 stars

Good service

Good service
Kept Informed - received emails regarding information and delivery. Informed of delivery every step of the way and delivered on time and very efficiently done.
Thankyou

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Helpful delivery staff

We had our new furniture delivered recently and the settee only had three feet (bad quality control) but the delivery drivers made a makeshift foot so we had a settee for Christmas. I would give the two lads 10 stars if I could. They were a great advert for customer service.

December 16, 2025
Unprompted review
Rated 5 out of 5 stars

Quick easy delivery

Quick easy delivery. The crew left a voicemail and txt message to give an update on the expected delivery time. Arrived at the expected time and got straight on with the delivery. They were friendly, cheerful and polite.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent service!

Nothing was too much trouble! From negotiating a difficult, tight doorway and a dog's-hind-leg bend into the sitting room, to angling the chair exactly as I wanted it - these guys were charmingly thoughtful and so very careful of me and my property! Thank you to

December 16, 2025
Unprompted review

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