Am a regular registered client with SDS. Superb ironmongery, for all my bespoke furniture construction. A vast range of door knobs and handles. Not forgetting mechanical fittings like heavy duty d... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Banjo shelf supports and mounts. Items were well described, delivered within the advised timeframe at at a reasonable cost. Pricing was very good and product quality turned out to be excellent.... See more
Company replied
Ordered hinges for renovation of old teak marine table. Was able order exact match. Diagram with exact dimensions made selection of options much easier than on other websites. Delivered promptly and... See more
Company replied
yes SdS is a GOOD company to purchase from but i had to get help with my order Ok as the smaller PHEONIX surface book shelf was to small p-I had to get in touch with the customer service to get hel... See more
Company replied
Company details
- Hardware Accessories Store
- Door Shop
- Hardware Store
- Home Improvement Store
- Kitchen Furniture Store
- Locks Supplier
Written by the company
Our mission is to provide high-quality architectural hardware to both the trade and public, in addition to working on residential and commercial projects. Our online and in-store shopping services inspire our customers and help them achieve positive results in their homes and projects. Our experts provide crucial advice and expertise that allows us to provide the best service possible. Additionally, we offer a variety of collections, products, and services.
SDS London Details
Written by the company
- Next Day Delivery
- All orders placed before 4pm are delivered the next working day and if the order is over £100+vat there is no delivery charge. All deliveries are despatched via a signed for carrier and are subject to stock availability.
- Customer Service
- SDS London prides itself on our levels of customer service. Our knowledgeable and helpful staff are on hand to assist when required and are supported by Guild qualified colleagues to help with those more technical questions. We can be contacted in the following ways Telephone, email, live chat or face to face in our showroom or collection warehouse.
- Product Selection
- All our products are carefully selected to ensure our customers get the best value for money.
At SDS we want you to be happy with your order. Our no quibble guarantee means that if for any reason you are unhappy with the items you have purchased just return them to us in their original condition and original packaging within 30 days and we will replace them or issue a full refund less any initial carriage charge.
Contact info
20 Weir Road, Wimbledon, London, United Kingdom
- 020 7228 1185
- sales@sdslondon.co.uk
- www.sdslondon.co.uk
4.8
Excellent
9K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Go to SDS first- great product, great service
After an hour of online searching I reached SDS; save yourself time and disappointment and go to them first. They had the almost perfect product- a quick email and they came back with a perfect product, better than I hoped for. Later contact by phone was equally good.
August 6, 2026
Reply from SDS London Ltd
Peter,
Thank you for such a fantastic review! We're delighted that after all that searching, our team was able to help you find not just an alternative, but the perfect product for your needs. It's especially lovely to hear that both our email and telephone support made such a positive impression.
Your recommendation to come to SDS first means a great deal to us. Thank you for choosing SDS London, and we look forward to helping you with your next project.
Kind regards,
Samantha Thatcher
Well done
The team and Rosie especially are always super super helpful, whether it be a small order or an ironmongery schedule they go above and beyond to make things as smooth and as manageable as possible.
July 9, 2026
Reply from SDS London Ltd
Craig,
Thank you for such a wonderful review. We're delighted to hear that our team has consistently been able to support you, whether it's with a small order or a full ironmongery schedule.
We'll be sure to pass your kind words on to Rosie, she'll be thrilled to receive the recognition! Going above and beyond to make things as straightforward as possible for our customers is exactly what we aim for. We really appreciate your continued support.
Kind regards,
Samantha Thatcher
Great quality
Prompt delivery, great quality wardrobe door handles, nice touch on the note we got with the order we’d placed.
August 1, 2026
Reply from SDS London Ltd
Hi Devia,
Thank you for your lovely review! We're delighted to hear that your wardrobe door handles arrived promptly and that you're pleased with their quality.
It's also great to know you appreciated the little note included with your order.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Johnny,
Thank you for your fantastic review! We're delighted to hear that you were impressed with our fast and prompt service.
We really appreciate your kind words and your support, and we look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Ordered items were dispatched promptly
Ordered items were dispatched promptly. Customer service sorted out issues quickly and to the expected standard.
August 4, 2026
Reply from SDS London Ltd
Hi,
Thank you for your great review. We're delighted to hear that your order was dispatched promptly and, most importantly, that our customer service team was able to resolve any issues quickly and to your satisfaction.
We really appreciate your feedback and your support, and we look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Very speedy and efficient process
The product arrived to our Sydney, Australia home, way ahead of expectations.
The whole process was very efficient and we are very happy with the knobs we ordered.
August 4, 2026
Reply from SDS London Ltd
Hi Michael,
Thank you so much for the wonderful review! We are absolutely thrilled to hear that your new knobs arrived in Sydney well ahead of schedule.
Here at SDS London we aim to ensure our shipping process is as fast and seamless as possible, so it is incredibly rewarding when this is acknowledged . We hope the new hardware adds the perfect finishing touch to your home!
If you ever need anything else for future projects, we would love to help you again. Thanks for choosing us!
Kind regards,
Sophia Bright
Excellent range of products
Excellent range of products. My order arrived well packaged and quickly.
This was my second order from SDS and I would definitely use them again.
August 3, 2026
Reply from SDS London Ltd
Hi,
Thank you for your fantastic review and for choosing SDS London again. We're delighted to hear that you were pleased with our range of products and that your order arrived quickly and well packaged. It's especially great to know that you would happily shop with us again. We really appreciate your continued support and look forward to helping you with your next project!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Stephen,,
Thank you for your review! We're delighted to hear that you were happy with the service and really appreciate your feedback.
Kind regards,
Samantha Thatcher
Great job turn the order round and had…
Great job turn the order round and had a great replacement part i had been look for quite awhile. Thank you
July 29, 2026
Reply from SDS London Ltd
Paul,
We’re really pleased we could turn your order around quickly and, most importantly, help you find the replacement part you’d been searching for. Thanks for choosing SDS London – we really appreciate your feedback!
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Tom,
Thank you for your 5-star review. We're delighted to hear that you found our service swift and efficient. Your kind feedback is greatly appreciated, and we look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Hugely knowledgeable and a great range…
Hugely knowledgeable and a great range of stock. My order arrived very promptly and well packaged.
July 26, 2026
Reply from SDS London Ltd
Richard,
Thank you for your wonderful review. We're delighted to hear that you found our team knowledgeable and appreciated our wide range of products. It's also great to know that your order arrived promptly and was well packaged.
Your kind words mean a great deal to us. Thank you for choosing SDS London, we really appreciate your support and look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Thank you for your 5-star review, Robert.
We're delighted to hear that you were happy with the efficient service you received. We really appreciate your kind feedback and your support, and we look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Abdul,
Thank you for your fantastic 5-star review! We're delighted to hear that your order arrived well packaged, that you received great customer service, and that our fast delivery met your expectations.
Your kind words mean a great deal to the whole team. Thank you for choosing SDS London—we really appreciate your support and look forward to helping you again in the future.
Kind regards,
Samantha Thatcher
Reply from SDS London Ltd
Hi Aaron,
Thank you for your fantastic review. We're delighted to hear that you found exactly what you needed quickly and that your order arrived the very next day. Providing a smooth ordering experience and fast delivery is something we work hard to achieve.
Thank you for choosing SDS London. We really appreciate your support and look forward to helping you again with your future projects.
Kind regards,
Samantha Thatcher
My new shelf brackets.
Went on line to look for shelf brackets and found what I was looking for. Ordered four and they were delivered very quickly in good order. Haven't used them so far as my kitchen will be renewed in October. Will use them then. Good quality and a great service provided.
July 8, 2026
Reply from SDS London Ltd
Hi Hamish,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found exactly what you were looking for and that your shelf brackets arrived quickly and in perfect condition.
We truly appreciate your support and look forward to serving you again soon!
With warm regards,
Sophia Bright
Reply from SDS London Ltd
Hi Lyndon,
Thank you for your positive review.
We are thrilled to hear that your order arrived exactly as expected and right on time. We truly appreciate your support and look forward to serving you again soon!
With warm regards,
Sophia Bright
Reply from SDS London Ltd
Hi Neil,
Thank you for your 5-star review! We're delighted to hear that the product was perfect for hanging your soundbar and did exactly what you needed. It's always great to know our products are finding practical uses and performing as expected.
Thank you for choosing SDS London. We really appreciate your support and look forward to helping you with your next project.
Kind regards,
Samantha Thatcher
What I wanted, when I wanted it.
My order turned up on time, and was just what I wanted.
The price was reasonable and quality looks good too.
July 18, 2026
Reply from SDS London Ltd
Hi Michael ,
Thank you for your positive review.
I am pleased to hear that you are not only happy with the delivery times but also with the quality with the product, that is exactly what we take pride in here at SDS London and it is greatly appreciated when this is acknowledged.
Thank you again for the positive feedback we hope to see you soon .
With warm regards,
Sophia Bright
good website
good website, easy to use, very good to see whether item was actually in stock, and good quality casement stay.
July 15, 2026
Reply from SDS London Ltd
Hi Bill,
Thank you for your positive review.
Thank you again for your positive feedback. We are pleased to hear that you found our website easy to navigate and appreciate the new stock visibility feature. It is wonderful to know you are happy with the quality of the casement stay. We hope to see you again soon.
With warm regards,
Sophia Bright
Good product range with very prompt…
Good product range with very prompt delivery. Helpful staff enabled me to add an extra item to my order without incurring additional delivery costs.
The only reason I didn’t give 5 stars was that they didn’t register the fact that I had increased my order and kept chasing me to order the item already received.
A very good company to deal with
July 16, 2026
Reply from SDS London Ltd
Hi,
Thank you for taking the time to leave such a detailed review. We're really pleased to hear that you were happy with our product range, prompt delivery, and that our team was able to add an extra item to your original order without any additional delivery charges.
We're sorry for the confusion regarding the follow-up emails. Looking into your order, it appears a second basket could have been created shortly after your original order was placed but wasn't completed, which unfortunately triggered our reminder emails. We appreciate you highlighting this, and we'll take your feedback on board as we continue to improve our customer experience.
Thank you again for your kind comments. We're delighted you found us a good company to deal with, and we hope to have the opportunity to earn that fifth star next time.
Kind regards,
Samantha Thatcher
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.