Sealed Units Direct Reviews 

161
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 157 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally helpful staff members who provide continuous updates, friendly communication, and dedicated support throughout the entire ordering and delivery process. Consumers consistently note that deliveries arrive promptly on schedule, and the custom glass panels fit perfectly while maintaining outstanding product quality. Some people were satisfied with the online platform, mentioning that the company website is very straightforward, user-friendly, and extremely easy to navigate when placing new orders. Buyers also appreciate the highly reasonable pricing options and the prompt assistance received from customer service when needing to adjust specific measurements.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, highlighting prompt arrivals and smooth... See more

Staff

Clients share positive opinions on staff, consistently praising their helpful, friendly, and attentive... See more

Service

Customers report widespread satisfaction and appreciation regarding the service provided, highlighting an... See more

Product

Reviewers highlight positive aspects of product quality, noting that the units arrive made to exact... See more

Order

People report positive experiences with order, highlighting the website as very easy to navigate and use for... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied

Rated 5 out of 5 stars

From my initial enquiry, Vicky was prompt to reply with an acceptable quote which I immediately accepted. Once measurements of the shaped units I required had been confirmed, I made a call to Vicky... See more

Company replied

Rated 5 out of 5 stars

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct. Their website was very easy to navigate and I was able to price and then order the p... See more

Company replied


Company details

  1. Glass Repair Service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

161 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 2 weeks

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4.9

All reviews

(161)

158 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Website was clean easy to use

Website was clean easy to use
Price was good
Delivery simple right to my door
Vicky contacted before and after the delivery to make sure I would be in and after to check everything was ok

November 14, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for sharing your experience. We’re pleased that our website, pricing, and Vicky’s attentive support ensured a smooth and convenient delivery for you.
Many thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great Service

Excellent service with quick, hassle free delivery.
Vicky was so helpful and friendly, confirming our order and arranging a delivery time to suit us.
Would highly recommend this company if you are looking for reasonably priced upvc glazing units. Great service.

November 13, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your kind feedback. We’re delighted that you found our service efficient and hassle-free, and that Vicky’s assistance made the ordering and delivery process smooth. We truly appreciate your recommendation.
Many thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great customer service communications

Great customer service communications - credit to Vicky as she was great on that.

November 7, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for taking the time to leave your comments.
We are pleased you are happy with the service you received.
Many thanks
Sealed Units Direct

Rated 5 out of 5 stars

Vicky at Sealed Units Direct was…

Vicky at Sealed Units Direct was amazing, Many thanks , an asset to any business. They come highly recommended from me .

November 4, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for taking the time to leave your comments
We are thankful for all comments received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

I ordered 2 times from this company and…

I ordered 2 times from this company and they due good job.I'm verry satisfied for they prestation.And Vicky done good job calling me to give me information about my order and delivery notes.

November 7, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for leaving the above post
We are pleased you are happy with the service provided
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Friendly service

Friendly service, good communication from Vicky in the office and a great delivery from the guys in the van.

November 7, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post and we will ensure Vicky is made aware of your comments
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

First class company...highly recommended

The product selection is excellent. The website is clear and easy to use. The service is outstanding. Throughout the process, I received updates from a real person who was friendly and helpful. Big shoutout to Vicky. The delivery was on time and handled professionally. Overall, a great experience with excellent products. Highly recommended.

November 6, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

We are happy to hear that you liked the online service
Thank you for your kind words
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent service

Excellent service, prompt delivery and excellent Communication.

November 5, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your comments above we appreciate all feed back received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Super service

Super service. Quick and exactly what I ordered. 👍

October 31, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post we are pleased we were able to assist you
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service and value for money

Great service and value for money, DGU was exactly as ordered, delivered as promised and I had it installed 30 min later. Vicky is a star, phone call day before delivery to ensure I was ok to receive it and then followed up with an email after delivery to make sure everything was ok, that’s 5 star service, we’ll definitely be using this company again, highly recommend.

October 23, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great Value excellent service, highly recommended

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct.
Their website was very easy to navigate and I was able to price and then order the panel.
They were very competitive with the price and were able to manufacture and deliver in a little under a week which was pretty impressive.
Delivery was booked in and the unit was delivered on time with a very accommodating team. I certainly won’t hesitate to use them again if I ever need another unit. Very impressed with Vicky who emailed to check that everything had gone smoothly after the delivery.
Highly recommended

October 29, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the post
We are pleased to hear that you found the online system easy to navigate and service you received was good.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very helpful

Vicki was very helpful and followed up with a phone call when she said she would. The delivery driver was also very helpful and friendly.
Very happy with the service.

October 24, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for taking the time to leave your feedback
We will of course make Vicky and the driver aware of your kind words.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

The star that is Vicky

The effort from staff...VICKY....was great got 2 orders grouped together even though placed almost 5 days apart. VICKY is a great asset and went out of her way to help. Highly recommended....Thanks Vicky

October 16, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent first class trouble free

Excellent first class trouble free
Vicky very helpfull in every aspect will use again

October 22, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service from start to finish. Communication was clear and consistent throughout. Vicky was friendly, knowledgeable, and went above and beyond to help. Really pleased with the quality of the sealed unit. Highly recommended!

October 22, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your comments above we appreciate all feed back received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive, Vicky kept me updated on the whole process

October 21, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post we are pleased we were able to assist you
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very good and professional service

Very good and professional service, great comms through the whole process, Vicky was really friendly and helpful with great customer service. Good quality windows. Excellent!

October 20, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service great company great product, Vicky is the most helpful friendly lovely person a 5 star employee

Recently required a specific double glazed unit for my front door, local suppliers in my area could not supply nor identify what i required,Then i found sealed unitsdirect,!!! What a great company,friendly helpful,great product,knew exactly what I wanted and where able to manufacture and supply at a competitive price,Vicky was a fantastic help kept me informed and although I had some trouble finding a reliable courier for Essex to Scotland, again Vicky helped by keeping my unit safe until I could arrange pick up,so much so that I ended up going down to pick it up myself,she even waited back on a Friday !!! for me to arrive slightly late,but on collection I could not be happier with the unit it is perfect and exactly what I asked for,I highly recommend this company and I will be needing more glass and intend to go with these guys again in the future, they could not have done anymore to help

October 17, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for taking the time to leave this post, we are pleased to hear we was able to assist you.
We are delighted to hear you are happy with the glass received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

From ordering to collection 3 working impressed 👌

From ordering to collection 3 working days, that's impressive.
I made a mistake when ordering and yet with the help of Vicky we managed to get round it.
The after sales service once again headed by Vicky was excellent.
Have already, and will continue to recommend.

September 24, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words
Many Thanks
Sealed Units Direct

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