Sealed Units Direct Reviews 112

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 112 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the ease of the ordering process and the quality of the products received. Many appreciate the efficient delivery service, noting that items arrive quickly, on time, and in perfect condition. The staff, particularly Vicky, are frequently commended for their helpfulness, politeness, and proactive communication throughout the entire process, from order placement to post-delivery follow-up. While the vast majority of experiences are positive, a few customers mentioned minor issues such as scratches on the glass after installation or suggested improvements like wrapping the edges of the glass with tape. However, these instances appear to be isolated and do not detract from the overall positive sentiment regarding the company's service and product quality.

What people talk about most

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the excellent communication and... See more

Staff

Customers consistently note positive experiences with staff. Reviewers frequently praise the helpfulness and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the excellent and professional service... See more

Order

Reviewers consistently express satisfaction with the ordering process. Customers found the online ordering... See more

Product

People report positive experiences with product quality and value. Many customers praise the excellent... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My "misted" window needed a replacement and Sealed Units Direct made the job easy, cost efficient and a task that sees a first-class quality new pane in its place. Vicki Neale at SUD was supportive... See more

Company replied

Rated 5 out of 5 stars

Ordered sealed double glazed units online—delivery was quick and everything arrived well packaged. Installation was easy to do myself and the quality is great too. Vicky was really helpful and chec... See more

Company replied

Rated 5 out of 5 stars

This is my first time ordering from sealed units direct, I have to say the service and product was excellent. Vicky called to advise of the delivery day and followed up by giving an approximate time... See more

Rated 5 out of 5 stars

I was genuinely concerned because the price seemed too cheap compared to others but the glass arrived first thing in the morning, in perfect condition, the perfect size and good quality. Vicky calle... See more

Company replied


Company details

  1. Glass Repair Service

Written by the company

At Sealed Units Direct, a family-run business, we are dedicated to providing high-quality IGU/DGU glazed sealed units, along with outstanding customer service. Our user-friendly website allows you to order replacement double and triple glazed units directly from the manufacturer, helping you save on costs. With the latest technology in sealed unit production, we ensure precise glass cutting to size, delivering the perfect fit for your needs, every time. Our website uses Trust Payments for a simple and secure payment solution.


Contact info

4.9

Excellent

TrustScore 5 out of 5

112 reviews

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Rated 5 out of 5 stars

Great service and value for money

Great service and value for money, DGU was exactly as ordered, delivered as promised and I had it installed 30 min later. Vicky is a star, phone call day before delivery to ensure I was ok to receive it and then followed up with an email after delivery to make sure everything was ok, that’s 5 star service, we’ll definitely be using this company again, highly recommend.

October 23, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great Value excellent service, highly recommended

When I needed to source a replacement sealed unit panel, I searched around and came across Sealed Units Direct.
Their website was very easy to navigate and I was able to price and then order the panel.
They were very competitive with the price and were able to manufacture and deliver in a little under a week which was pretty impressive.
Delivery was booked in and the unit was delivered on time with a very accommodating team. I certainly won’t hesitate to use them again if I ever need another unit. Very impressed with Vicky who emailed to check that everything had gone smoothly after the delivery.
Highly recommended

October 29, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for the post
We are pleased to hear that you found the online system easy to navigate and service you received was good.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very helpful

Vicki was very helpful and followed up with a phone call when she said she would. The delivery driver was also very helpful and friendly.
Very happy with the service.

October 24, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for taking the time to leave your feedback
We will of course make Vicky and the driver aware of your kind words.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

The star that is Vicky

The effort from staff...VICKY....was great got 2 orders grouped together even though placed almost 5 days apart. VICKY is a great asset and went out of her way to help. Highly recommended....Thanks Vicky

October 16, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words.
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent first class trouble free

Excellent first class trouble free
Vicky very helpfull in every aspect will use again

October 22, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Excellent and professional service

Excellent and professional service from start to finish. Communication was clear and consistent throughout. Vicky was friendly, knowledgeable, and went above and beyond to help. Really pleased with the quality of the sealed unit. Highly recommended!

October 22, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for your comments above we appreciate all feed back received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very helpful and responsive

Very helpful and responsive, Vicky kept me updated on the whole process

October 21, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for your post we are pleased we were able to assist you
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very good and professional service

Very good and professional service, great comms through the whole process, Vicky was really friendly and helpful with great customer service. Good quality windows. Excellent!

October 20, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Great service great company great product, Vicky is the most helpful friendly lovely person a 5 star employee

Recently required a specific double glazed unit for my front door, local suppliers in my area could not supply nor identify what i required,Then i found sealed unitsdirect,!!! What a great company,friendly helpful,great product,knew exactly what I wanted and where able to manufacture and supply at a competitive price,Vicky was a fantastic help kept me informed and although I had some trouble finding a reliable courier for Essex to Scotland, again Vicky helped by keeping my unit safe until I could arrange pick up,so much so that I ended up going down to pick it up myself,she even waited back on a Friday !!! for me to arrive slightly late,but on collection I could not be happier with the unit it is perfect and exactly what I asked for,I highly recommend this company and I will be needing more glass and intend to go with these guys again in the future, they could not have done anymore to help

October 17, 2025
Unprompted review
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Reply from Sealed Units Direct

Thank you for taking the time to leave this post, we are pleased to hear we was able to assist you.
We are delighted to hear you are happy with the glass received
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

From ordering to collection 3 working impressed 👌

From ordering to collection 3 working days, that's impressive.
I made a mistake when ordering and yet with the help of Vicky we managed to get round it.
The after sales service once again headed by Vicky was excellent.
Have already, and will continue to recommend.

September 24, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for the post above, your feedback is greatly appreciated and we will course make Vicky aware of your kind words
Many Thanks
Sealed Units Direct

Rated 5 out of 5 stars

Very Professional Company

I have just had my replacement sealed units delivered and I must say I am impressed with the overall service I have received.
Their website is very easy to use, got instant prices and able to order them very quickly. Units were delivered on time. I would use them again and recommend this company to everyone.

August 28, 2025
Unprompted review
Sealed Units Direct logo

Reply from Sealed Units Direct

Thank you for your post above, we are pleased you was happy with the price and service, we appreciate you taking the time to post this
Many Thanks
Sealed Units Direct

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