I have cruised on MSC once in 2023 and it was an excellent experience and I expect the upcoming cruise to be the same. I really appreciated the assistance and prompt response from the portside offic... See more
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I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
We are impressed by the accuracy of the Seascanner staff. Always friendly and a quick responses on questions. This is our 4th cruise booked with them. Already made 36 cruises sofar!! Also their websit... See more
Company replied
seascanner is my favorite website, where I can find the most suitable cruise for me from a huge range of cruises with the help of many filters. Booking is also always fast and reliable. This time I al... See more
Company replied
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.6
Excellent
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
3rd time booking through…
This is not my 1st time booking through SeaScanner. Very helpful people, to guide you through you’re needs for the cruise. I want to thank especially
Conny Jenkel, for helping with the german words so I can pay my deposit and how I can pay the rest of the cruise and access my MSC portal.
That it’s the only downfall: once you booked everything is in german🤷🏼♀️, but I always managed .
Prices are very compatative so it’s worth booking through this website. Costumer service is excellent. Well done!!👏🏻👏🏻👏🏻
January 3, 2025
Unprompted review
Reply from Seascanner.com
Dear Sandra,
Thank you very much for the 5-star review and your kind words.
We are delighted to hear that our customer service was very helpful with your booking. We will forward your thanks to Conny Jenkel who will be happy to hear this. Thank you very much!
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
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seascanner is my favorite website
seascanner is my favorite website, where I can find the most suitable cruise for me from a huge range of cruises with the help of many filters. Booking is also always fast and reliable. This time I also used the free option to freeze the offer price for a day, which gave me the opportunity to find the best solution with flights and only then make a final decision and book the cruise.
January 6, 2025
Unprompted review
Reply from Seascanner.com
Dear Eriks,
Thank you for your feedback and the five-star-rating.
We are happy to hear that we are your favourite website for cruises and that you like to book with us.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
In just ten minutes search & book
In just ten minutes you can search and book a cruise. What more ?
According to the interest area and the budget it's really easy to get what you want.
December 10, 2024
Unprompted review
Reply from Seascanner.com
Dear F rad,
Thank you very much for the 5-star review and your kind words.
We are delighted to hear that you are satisfied with our website and could book your desired cruise quickly.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
Excellent website and service
November 25, 2024
Unprompted review
Reply from Seascanner.com
Dear Angele,
Thank you very much for your feedback and the 5-star rating.
We are very pleased that you are satisfied with our website and our service.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Christos,
Thank you for the 5-star review and your feedback.
We are happy to hear that you are content with your booking.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
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First time booked with Seascanner.
First time booked with Seascanner and Naomi was most helpful. Responded to emails within a short time and sorted out our problem.
November 6, 2024
Unprompted review
Reply from Seascanner.com
Dear Harry,
Thank you very much for your 5-star rating and your kind words.
We are happy to read that you are happy with our service, the respons to your emails and the solving of your problem.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
Your Seascanner.com team
Easy to find various offers
Easy to find various offers, wide and detailed information. Preces are better than in number of other providers.
October 23, 2024
Unprompted review
Reply from Seascanner.com
Dear Gunārs,
Thank you for the 5-star review and your feedback.
We are very grateful for your kind words about our offers, information and prices.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
I love everything on seascanner
I love everything on seascanner. All of my cruises were booking with them. The booking process is very easy, they support very well every request. Thanks for your best service!
October 24, 2024
Unprompted review
Reply from Seascanner.com
Dear Doan,
Thank you very much for your feedback and the 5-star rating.
We are pleased to hear that you book all your cruises with us and that you are satisfied with our customer service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Handled Effectively with Efficiency
This is the second time I have booked with Sea Scanner and It has to be said I am not a big fan of email communications especially when you deem your query as complex issue.
However my experience with this mode of communication was a great one which was handled with care and efficiency and the process went seamlessly.
Joanne who dealt with query for most part put my mind at ease reassuring that the issue would be resolved whenever it suited me. She gave updates on the progress regardless if I asked for it or not
Planning a cruise for multiple people and for unforseen reasons. Individualshaving to cancel is a stressful task, especially when it creates issues within the dynamics of your group.
However the handling of the situation was effective and brought to a conclusion with the help of Liz in the absence of Joanne
Many Thanks Ladies
October 18, 2024
Unprompted review
Reply from Seascanner.com
Dear Winston,
Thank you for taking the time to leave us a 5* review and your positive feedback.
We are delighted to hear that our customer service team was able to help you with your questions/issues.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
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Seascanner referred me to a German MSC…
Seascanner referred me to a German MSC website. I do not know German and I am having great difficulty in understanding its content. Cannot Seascanner at least refer me to an English Website? Otherwise, the service is good. Language is a big problem. Refer us to an English website, please.
September 29, 2024
Unprompted review
Reply from Seascanner.com
Dear Carmel,
Thank you for your review and your honest feedback.
Seascanner.com is an online travel agency specialized in cruises (river and ocean) and based in Ahrensburg, Germany. Every year, we count more than 40,000 satisfied customers.
We absolutely understand your comment about the language and are sorry to hear that there was a language difficulty. Although our very own Seascanner.com e-mails and pages are all translated into English, yet some cruise line documents/websites still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us via service@seascanner.com in case we can support you with any translations/explanations as well as for any other questions or wishes.
With kind regards
Your Seascanner.com team
Its the second time we book with…
Its the second time we book with seascanner, the first time we were very pleased with the communication and wa are sure we will have the same experience this coming summer
September 25, 2024
Unprompted review
Reply from Seascanner.com
Dear Stella,
Thank you very much for your feedback and the 5-star rating.
We appreciate your kind words about the communication.
In addition, we would also like to thank you for your loyalty. We are very grateful that you would like to book with us again this coming summer.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Mark,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very pleased that you are satisfied with our efficiency and that our service was helpful to you.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Perfect!
It wasn’t my first time with you and everything was just perfect!
September 23, 2024
Unprompted review
Reply from Seascanner.com
Dear Katerina,
Thank you very much for your 5-star rating and your kind words.
We are happy to read that you are happy with our service.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us repeatedly.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
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Top class efficient service.
September 19, 2024
Unprompted review
Reply from Seascanner.com
Dear customer,
Thank you very much for your feedback and the 5-star rating.
We are very grateful for your kind words about our service.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Brilliant Customer Service (LIZ)
I booked my 60th birthday through sea scanner and had a few problems with cabins. I needed a shower rather than a bath as have trouble getting into a bath due to my disability. I assumed my room had a shower, not a shower within a bath.
Liz was so helpful trying to sort out my problems. MSc the cruise company were not very helpful. Even though Liz was not getting much joy with MSc due to their inflexible terms and conditions, she did not give up.
Finally today I got a message from MSc saying my room had been sorted with a shower and a room near a lift. I can’t thank Liz enough. She’s a star. I would certainly recommend Sea scanner. Liz is a credit to customer service. Thank you Liz.
September 17, 2024
Unprompted review
Reply from Seascanner.com
Hi Mark,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our customer service and especially with Liz. Great that everything could be sorted out!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Very easy to use
Very easy to use, very good service, quick to answer
September 9, 2024
Unprompted review
Reply from Seascanner.com
Hi Alpa,
Thank you very much for the 5-star-rating and your kind words. We are very happy that you are satisfied with our service!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Alex,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it easy for you to navigate.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
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Only Cruise Agent we trust
We have been searching around for various cruises and dates to suit the limited time for a cruise that we have. With Seascanners help we were able to find the cruise we wanted, maybe not the longest but one that suited the dated we had available. Easy search, informative and best prices and offers.
August 22, 2024
Unprompted review
Reply from Seascanner.com
Dear John,
Thank you for taking the time to leave us a 5-star review, we appreciate your positive feedback.
We are very grateful for your kind words about the search on our website. In addition, we are happy that you are satisfied with the prices and offers.
Please always feel free to get back to us whenever there are any questions or wishes. We are always gladly at your service.
With kind regards
Your Seascanner.com team
It was easy and quick
July 23, 2024
Unprompted review
Reply from Seascanner.com
Dear Lidia,
Thank you very much for your feedback and the 5-star rating.
We are delighted to read that you had a great booking experience.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Amazing web site, deals and customer service.
I have just booked a winter cruise, the first cruise via seascanner. Their web site and filters are amazingly helpful and so easy to navigate, and they offer cruises with many of the top cruise lines. The offer I found on seascanner for an MSC cruise was much cheaper than booking direct with MSC, I believe they had an exclusive offer so I saved around €900 for a 3 person cruise which has paid for our drinks package and more! Their support staff are also amazing, very quick to reply, clear and concise replies, polite and willing to help in any way they can. Definitely a 5* experience, thank you for everything! Angela P, Cyprus
August 21, 2024
Unprompted review
Reply from Seascanner.com
Dear Angela,
Thank you very much for the 5-star rating and your detailed review.
We are very grateful for your kind words about our website, the offers and our staff.
Our entire team wishes you a wonderful time of anticipation for your cruise. Should you have any questions or requests, please do not hesitate to contact us.
With kind regards
Your Seascanner.com team
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