I have cruised on MSC once in 2023 and it was an excellent experience and I expect the upcoming cruise to be the same. I really appreciated the assistance and prompt response from the portside offic... See more
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I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
We are impressed by the accuracy of the Seascanner staff. Always friendly and a quick responses on questions. This is our 4th cruise booked with them. Already made 36 cruises sofar!! Also their websit... See more
Company replied
seascanner is my favorite website, where I can find the most suitable cruise for me from a huge range of cruises with the help of many filters. Booking is also always fast and reliable. This time I al... See more
Company replied
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.6
Excellent
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
At the first
At the first, i was not sure about seascanner website. I had questions and send. I was very surprised, that i have got answers very quickly and very clear! It helped me book my first cruise! I am very thankfull to the people, who work there!
August 9, 2024
Unprompted review
Reply from Seascanner.com
Hi Ausra,
Thank you very much for your 5-star-rating and your kind words about our service.
We are very happy that we were able to support you with your request and that you have booked your very first cruise. This is amazing and we hope that you will have a great time aboard and enjoy every second of the cruise!
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
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Very good booking experience
Easy to use website, good prices, very fast response when i chose my booking and to confirm.
July 31, 2024
Unprompted review
Reply from Seascanner.com
Hi Sabienne,
Thank you very much for your 5-star-rating and your kind words.
We are very happy that you are satisfied with our website as well as our service response times.
Please always feel free to reach out to us whenever there any questions or wishes. We are gladly at your service.
With kind regards
Your Seascanner.com
Aida ship booking
Your website helped me a lot to book an Aida ship as we don't know German language.
July 19, 2024
Unprompted review
Reply from Seascanner.com
Dear Milena,
Thank you very much for the 5-star review and your kind words.
We are very pleased that you are satisfied with our website and that it was helpful with your booking.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Wonderful service, we were happy to book through Seascanner
Wonderful service, fast and easy, very helpful staff
July 13, 2024
Unprompted review
Reply from Seascanner.com
Dear Paulina,
Thank you very much for your review and the 5-star rating.
We are very pleased that you are satisfied with our service and staff.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
5 Star ⭐️ Team member Shannon has…
5 Star ⭐️ Team member Shannon has absolutely excelled in her customer service today. Going above and beyond to help with a technical problem on our booking and find a solution to our problem. Such a credit to the company, very helpful and professional that’s why we always book lots of cruises with them!
July 1, 2024
Unprompted review
Reply from Seascanner.com
Dear Michelle,
Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback.
We are delighted to hear that you had a great booking experience and you like to book with us. Thank you for your loyalty.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
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Great customer service
Great customer service! Responded to all my questions (I had many!!) and responded rapidly and in a good manner! I have been making bookings with them for many years!
June 25, 2024
Unprompted review
Reply from Seascanner.com
Dear Theodora,
Thank you very much for your review and the 5-star rating.
We appreciate your kind words about our customer service, the answers to your questions and our response time.
In addition, we would also like to thank you for your loyalty. We are very grateful that you have been booking with us for many years.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes.
With kind regards
Your Seascanner.com team
Brilliant customer service !…
I booked a cruise with sea scanner yesterday . I managed to book the wrong cruise to my absolute horror. I filled in the form you fill in on the sea scanner site to inform them of my predicament. It said it could take upto 3 days for someone to get in touch . However after about an hour my phone rang , a lovely lady said don’t worry I can see what’s happened , I’ll ring p&o and see if they would be willing to amend it . A little while later the lady rang back had got it all sorted out , I didn’t have to pay anything at all to amend the booking which really I should have had to . Not only that but she also linked our booking to my dad’s for us . Absolutely brilliant customer service and I will be using sea scanner again .
May 11, 2024
Unprompted review
Reply from Seascanner.com
Dear Lorraine,
Thank you very much for your detailed review and the 5-star rating.
We are very pleased that you are satisfied with our customer service.
In addition, we are also happy that you would like to book with us again in the future. Thank you very much!
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Best cruise comparison site
Seascanner is easy to use and always quick in responding to our inquiries or bookings.
However, we had a 10 Euro credit from a previous survey and even though I requested it be used toward this cruise, it did not transfer.
May 2, 2024
Unprompted review
Reply from Seascanner.com
Dear Kris,
Thank you very much for your feedback and the positive review.
We are very pleased that you are satisfied with our response time and the easy use of our website.
In addition, we very much appreciate your feedback regarding the crediting of your voucher. We have requested further information from you to be able to look into your booking.
In the meantime, please do not hesitate to contact us if you have any further questions or wishes.
With kind regards
Your Seascanner.com team
Don't use SeaScanner, book with Cruise company directly
I would like to share our experience with SeaScanner.
In summary, very poor customer service and we would be able to avoid 1350 EUR loss if we didn't use SeaScanner. If you expect any changes with your booking, it will be very inconvenient to use SeaScanner as it add one extra layer between you and Cruise company. In addition they are German based company which may have language and communication barriers for non German people.
We booked a cruise on SeaScanner and paid 20% deposit(1350 EUR). Recently we found on the cruise official website(HAL) a much lower price (60% of our price), not to mention extra 200$ on board credit.
When we asked SeaScanner for reprice(since the final payment is still months to go), they just told us no change can be made within 90 days before departure. However when we called HAL customer service, they have no problem to reprice us to the new fare, but when HAL customer service tries to make the change they found that they don't have permission to do that in their system due to that we booked from a travel agency(SeaScanner) with German office.
We had no idea it was a German based company and we are very unsatisfied even HAL offer to reprice SeaScanner just refused our request with zero intention to assist us.
Since the new fare is even much lower than the final payment, it makes no sense for us to continue with the purchase. We paid about 1350 EUR as deposit to SeaScanner, which is a big loss.
It's is also uncommon as a travel agency, they don't even provide a phone number to call, just a tax number and email contact.
April 28, 2024
Unprompted review
Reply from Seascanner.com
Dear Ying Wang,
Thank you for your review and your honest feedback.
We would like to take a closer look into your booking to check the process and have therefore requested more information from you. Please kindly send us your booking number and e-mail address.
We look forward to hearing from you and thank you for your cooperation in advance.
With kind regards
Your Seascanner.com team
************
Update from 29th April 2024:
Dear Ying Wang,
Thank you very much for your quick answer to our inquiry. First of all, we are very sorry to hear that you are not satisfied with our customer service and booking with us.
We are an online travel agency with many years of experience and a specialization in cruises. We are based in Germany (https://www.seascanner.com/company-details) and book with the German office branches of our very well-known cruise line partners. Our Seascanner.com emails are all translated into English, but some cruise line documents may still be in German as we are booking through the German branches of the respective cruise line. If it is possible with your selected cruise line, we will request the documents for seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
In general, we as your booking travel agency are taking care of your questions/requests, forward and clarify these - if necessary - with the cruise line and make sure that all of your topics related to your cruise are answered before you join the respective voyage.
In your case, as you found a cheaper rate and price for the cruise on another website, the request regarding the price adjustment of your booking was beyond our control and was surely forwarded and clarified with the cruise line as requested. Unfortunately, this requested change was denied according to our partners' terms and conditions for the German market (which are presented to you while booking and which need to be accepted in order to be able to place the booking). These state that it is not possible to make price reductions within 90 days prior to departure.
Please kindly note that there might be different terms and conditions as well as sometimes also rates for the different countries/markets available and only the respective terms and conditions of the market that you have booked in apply to your booking.
Furthermore, a cancellation free of charge is not possible at the current time according to the terms and conditions. We as a travel agency don't have any influence on the terms and conditions of the cruise lines in any way, e.g. cancellation policies or price adjustments. Also, we do not charge any additional Seascanner.com fees to our customers.
We hope that these explanations were helpful in answering your requests. Ying Wang, all in all we still absolutely understand that a huge price difference between the time of booking and the current prices leads to your displeasure. Please be assured that we are using every possibility that we have to in order to achieve a more satisfactory solution. We are still in talks with our partner and will get back to you via email as soon as we have an enhanced offer for you.
Please feel free to contact us in case there are any questions left. We are always at your service.
With kind regards
Your Seascanner.com team
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Efficient communication & cost…
Efficient communication & cost effective advice in shortest time
April 13, 2024
Unprompted review
Reply from Seascanner.com
Hi Alfred,
Thank you very much for your kind words and the positive review.
Please always feel free to contact us for any other questions or wishes, we are glad to be at your service.
With kind regards
Your Seascanner.com team
The staff was very helpful
The staff was very helpful. They made it very easy to effect booking.
April 13, 2024
Unprompted review
Reply from Seascanner.com
Dear Brian,
Thank you for taking the time to leave us a 5* review, we really appreciate your positive feedback.
We are delighted to hear that our staff was very helpful and made it very easy to book.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Great experience
This was the 3rd time I booked a cruise through Seascanner. I found them always efficient and reliable. Every time I needed assistances it was immediately provided.
April 11, 2024
Unprompted review
Reply from Seascanner.com
Dear Sylvio,
Thank you for the 5-star review and your positive feedback.
We are happy to hear that you are happy with our service and have already booked three times with us.
It is a pleasure for us to take care of your bookings. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Reply from Seascanner.com
Dear Ziga,
Thank you very much for your feedback and the 5-star review.
We are happy to hear that you are satisfied with our service.
In addition, we would also like to thank you for your recommendation.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
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I was disappointed that I was redirected to a website in another language
I was disappointed that I was redirected to a website in another language that I could not understand. With the current amount of phishing and online crime I did not feel comfortable paying this way and would have preferred to pay the agent.
Due to concerns with this process we elected to cancel and book via an agent that we could talk to in person.
March 22, 2024
Unprompted review
Reply from Seascanner.com
Dear customer,
Thank you for taking the time to share your experience with us.
We are sorry to read that you were disappointed.
Our Seascanner.com emails are all translated into English, but some cruise line documents and websites may still be in German as we are a German travel agency booking through the German branches of the respective cruise line. If it is possible with your selected cruise line, we will request the documents for seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
Depending on the chosen cruise line, many websites can also be changed to another language.
Please always feel free to get back us whenever there are any questions or wishes, we are glad to be at your service.
With kind regards
Your Seascanner.com team
Swift, efficient and user friendly web site
I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for my next trip reservations to keep personal data which is very very good. Please also add Royal Caribbean and other cruise companies to see the whole cruise departures in one search. Thank you
March 15, 2024
Unprompted review
Reply from Seascanner.com
Dear Feyhan,
Thank you for taking the time to leave us a 5* review, we appreciate your positive feedback.
We are happy to hear that you are satisfied with our staff and our website. Please note that you can choose several cruise lines while looking for a cruise on the website. If you have any further questions, please do not hesitate to contact us.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Seascanner is my favorite site to look…
Seascanner is my favorite site to look for cruises. It is easy to use and has easy view of what is available.
March 8, 2024
Unprompted review
Reply from Seascanner.com
Dear Mrs. Tingey,
Thank you for for taking the time and leave us a 5-start-review.
We are delighted to hear that seascanner.com is your favourite website to look for cruises and that it is easy to use for you.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Fast and very efficient
February 7, 2024
Unprompted review
Reply from Seascanner.com
Dear Vincent,
Thank you very much for the 5-star review and your kind words.
We are happy to hear that you find our customer service fast and very efficient.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
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Seascanner is a German company and everything will be written/sent to you in German
Seascanner looks great in English. It's a great website. The problems start once you make a booking. It is done in Germany. Everything comes to you in German. You cannot then contact the cruise line in your own country. The cruise line apps will be in German. The people sat at your dining table will be German. Etc. Etc.
July 27, 2023
Unprompted review
Reply from Seascanner.com
Hello Tanya,
Thank you very much for your feedback and the review.
We are happy that you like our website. At the same time we are sorry to read that the steps after the booking are inconvenient.
Our Seascanner.com emails are all translated into English, but some cruise line documents may still be in German as we are a German travel agency booking through the German branches of the respective cruise line. If it is possible with your selected cruise line, we will request the documents for seascanner.com bookings in English and we are also always glad to assist with translating from German to English to make sure that you get all relevant information.
Depending on the chosen cruise line, the ships are are internationally positioned and have crew members from all over the world, so please don't worry: most documents as well as public announcements are in more than one language available. In case you are getting any documents in German on the cabin aboard, please always feel free to reach out to the Guest Services desk who can make sure that the documents get to you in the preferred language (English). For requests regarding the table size and other special preferences, please contact the maitre d' of the respective restaurant aboard to make sure that your wishes are taken into consideration.
Please always feel free to get back us whenever there are any questions or wishes, we are glad to be at your service.
With kind regards
Your Seascanner.com team
Great service
Great service, personal attitude and competitive prices. Thank you Seascanner :)
January 24, 2024
Unprompted review
Reply from Seascanner.com
Dear Venelin,
Thank you for your feedback and the 5-star review.
We are very happy that you are satisfied with service, attitude and prices.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Perfect as always
January 31, 2024
Unprompted review
Reply from Seascanner.com
Dear Vicente,
Thank you very much for the 5-star review and your kind words.
We are happy to hear that your are satisfied with our service.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
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