I have cruised on MSC once in 2023 and it was an excellent experience and I expect the upcoming cruise to be the same. I really appreciated the assistance and prompt response from the portside offic... See more
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I am impressed with your swift action on my booking. Also your web site very user friendly to perform reservations. Also your staff has been very helpful. I noticed there is no user registration for m... See more
Company replied
We are impressed by the accuracy of the Seascanner staff. Always friendly and a quick responses on questions. This is our 4th cruise booked with them. Already made 36 cruises sofar!! Also their websit... See more
Company replied
seascanner is my favorite website, where I can find the most suitable cruise for me from a huge range of cruises with the help of many filters. Booking is also always fast and reliable. This time I al... See more
Company replied
Company details
Written by the company
Seascanner.com is an online travel agency specialized in cruises. It was founded in 2003 and employs around 80 people. The Ahrensburg-based company offers international ocean and river cruises. Every year, the online travel agency counts more than 40,000 satisfied customers.
Contact info
Rathausstr. 14 A, 22926, Ahrensburg, Germany
- service@seascanner.com
- www.seascanner.com
4.6
Excellent
312 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
We are very happy with the booking process …
We are very happy with the booking process. Quick response and great help. Laura-Rabea Schultze was very helpful, so pleased with her.
We have booked with them before and that was a bit challenging because a new/different person replied to our email every time we sent a question. They have improved, will definitely book with them again.
February 7, 2023
Unprompted review
Reply from Seascanner.com
Dear Dine-May,
Thank you very much for your feedback and the 5-star-review.
We are glad that you are satisfied with the booking process and that we could improve compared to your last booking with us.
In addition, we would like to thank you for your kind words about Laura-Rabea Schultze. We will forward your positive feedback directly to her.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
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I am disapointed since my friends hot a…
I am disapointed since my friends hot a discount and I did not.
February 4, 2023
Unprompted review
Reply from Seascanner.com
Dear Kathleen,
thank you for your feedback and the 4-star-review.
We are sorry to hear that you did not get the discount that your friends got. If you want, please let us know your booking number and the kind of discount your friends received via service@seascanner.com. We will then look at your booking again and check why you did not get the discount.
Please do not hesitate to contact us if you have any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
very easy to book
It is very easy to book a cruise on Seascanner.
I have done it 5 times.
Seascanner has been very helpfull.
When I want to cruise again I will choose Seacanner.
February 4, 2023
Unprompted review
Reply from Seascanner.com
Dear Knud,
Thank you for your kind words and the positive review.
We are very happy that you found booking through us easy and that we were very helpful to you.
In addition we would also like to thank you for your loyalty towards us, that's a huge compliment for us.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
No problems and staff very friendly…
No problems and staff very friendly and helpful
January 6, 2023
Unprompted review
Reply from Seascanner.com
Dear Xavier,
Thank you very much for the 5-star review and your wonderful words.
We are very happy that you are satisfied with our friendly and helpful staff.
Please do not hesitate to contact us if you have any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Very efficient stuff and very helpful.
February 3, 2023
Unprompted review
Reply from Seascanner.com
Dear Nicky,
Thank you for your kind words and the positiv review.
We are glad that you are satisfied with the efficiency and helpfulness of our team.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
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Excellent customer service
The team at SeaScanner was extremely helpful, especially Ms. Dina Lockenvitz who answered all my queries very quickly and efficiently.
I am very grateful to her and the whole company.
Big thumbs up!!
January 27, 2023
Unprompted review
Reply from Seascanner.com
Dear Stephanie,
Thank you very much for the 5-star review and your kind words.
We are very happy that you are satisfied with our customer service and our collegue Ms Lockenvitz. We will forward your kind words about Ms Lockenvitz directly to her.
It is a pleasure for us to take care of your booking. Please feel free to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Definitely recommend
Superb customer service and have gone above and beyond to accommodate my requests. Have used many times before and will again in the future
January 26, 2023
Unprompted review
Reply from Seascanner.com
Dear Adrienne,
Thank you for your feedback and the 5-star rating.
We are very happy about your kind words regarding our customer service.
In addition, we would like to thank you for your recommendation.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Efficient
Efficient, clear understanding of the booking process
Helpful with queries and quick to reply
January 13, 2023
Unprompted review
Reply from Seascanner.com
Dear Consumer,
Thank you for your 5-star rating and your kind words.
We are happy to read that you are satisfied with our booking process and our helpful and quick replies.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Seascanner is THE goto place for cruises
The website is very easy to use and making a booking is as easy as 1,2,3.
Great thing is also that you don’t need to decide right away. If you see a great itinerary and book it, you have still couple of days to think it over before finalizing.
Customer Service is vey professional and questions are being answered within a day.
We will use Seascanner over and over again when searching for a cruise.
January 15, 2023
Unprompted review
Reply from Seascanner.com
Dear Marcel,
Thank you very much for the 5-star review and your wonderful words.
We are very happy that you are satisfied with our booking process and our customer service.
Additionally, we would like to thank you that you want to book with us again in the future.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
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Reply from Seascanner.com
Dear Valued Visit A City User,
Thank you very much for this 5-star review and your kind words.
We are very happy to read that you are satisfied with our responses.
Please never hesitate to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Fast and smooth booking
Fast and smooth booking, all questions answered
January 12, 2023
Unprompted review
Reply from Seascanner.com
Dear Natalia,
Thank you very much for the 5-star rating and your kind words.
We are pleased that you are happy with the booking process and our answers to your questions.
Please do not hesitate to contact us if you have any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Really good website and easy to book
Really good website and easy to book. Only down fall is that you cant book 2 rooms at a time. But overall good experience and email you back within a 24 hour time frame.
January 9, 2023
Unprompted review
Reply from Seascanner.com
Hi Sarah Jane,
Thank you very much for the 5-star rating and your nice feedback on our website and our customer service.
We also always have an eye on the online booking possibility of two staterooms within one booking. Unfortunately, most of the systems cannot provide this functionality yet. Please be assured that we constantly check this matter and will make sure to optimize the booking process on our website as soon as possible.
Please feel free to contact us whenever you have any further questions or wishes. We are glad to be at your service.
With kind regards
Your Seascanner.com team
Changed cruise
My cruise date &itinerary changed in September Seascanner never informed me ,I found out by accident , I have lost over £500 in lost flights already booked & hotel etc .Do not use this company
Update ,lovely lady from seascanner rang & sorted my refund for flights etc ,thank you
I will not book with MSC ever again as they missed us ,,& many other off list of changes to cruise
January 10, 2023
Unprompted review
Reply from Seascanner.com
Hi Sandra,
Thank you very much for your review and the update of your review as well.
First of all, we are very sorry to hear that there were some inconveniences and the information about an itinerary change wasn't given to you in time.
Furthermore, we are very happy that one of our colleagues contacted you and that the refund was sorted.
Please kindly note that you haven't booked with *seascanner.com* as we cannot find any booking with your name or the booking number you have provided. Our guess is that you might have booked with our dear colleagues from *seascanner.co.uk*. If that's the case, please kindly check if the review can be moved accordingly.
The entire seascanner.com wishes you all the best. We are at your service for any questions or wishes, please do not hesitate to contact us at service@seascanner.com.
With kind regards
Your Seascanner.com team
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Explains booking process in detail
January 6, 2023
Unprompted review
Reply from Seascanner.com
Hi Dennis,
Thank you very much for your review and your feedback regarding the booking process on our website.
Please feel free to contact us in case there are any questions or wishes left. We are always at your service.
Have a wonderful time looking forward to your cruise!
With kind regards
Your Seascanner.com team
Great support to find the best cruise
I loved their timely responses and very professional.
January 5, 2023
Unprompted review
Reply from Seascanner.com
Hello Angelica,
Thank you very much for your 5-star rating and your feedback regarding our customer service.
We are pleased that you are satisfied with our professionalism and short response time.
Please do not hesitate to contact us for any questions or wishes in the future, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
Easy and Affordable to Book
It was very easy and affordable to book my cruise through seascanner.com the only problem I had was the document language which I relieved in German, I wish I could get travel documents in English.
December 19, 2022
Unprompted review
Reply from Seascanner.com
Dear Muhammad,
Thank you for your 4-star rating and your feedback.
We are glad that you found booking through us easy and affordable.
We absolutely understand your comment on the German documents. Although our very own Seascanner.com e-mails are all translated into English, yet some cruise line documents still might only be available in German. Hence if available, depending on the chosen cruise line, we will request the documents for all Seascanner.com bookings in English.
Please feel free to contact us for any questions or wishes, we are more than happy to assist you.
With kind regards
Your Seascanner.com team
service
Recently booked with seascanner overall experience was very good highly recommended
December 12, 2022
Unprompted review
Reply from Seascanner.com
Dear Rakesh,
Thank you for your 5-star-rating and your recommendation.
Please never hesitate to contact us in case there are any questions or wishes left. We are always glad to assist.
WIth kind regards
Your Seascanner.com team
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Efficient and competitive service
The customer care are very efficient and responsive. They are ready to answer patiently for all questions from inexperienced cruise passengers.
Also the prices for cruises are much better than in most of operators
Well done
December 4, 2022
Unprompted review
Reply from Seascanner.com
Dear Ewa,
Thank you very much for this 5-star review and your wonderful words.
We are really happy that you are satisfied with our service.
Please never hesitate to contact us whenever there are any questions or wishes, we are more than happy to assist.
With kind regards
Your Seascanner.com team
Enough information to book something…
Enough information to book something what you normally don't do every day. Fast response.
November 28, 2022
Unprompted review
Reply from Seascanner.com
Dear Andrej,
Thank you very much for your 5-star review and your feedback.
We are glad to hear that you enjoy using our platform and to hear that you are satisfied with our service.
It is our pleasure to take care of any questions or wishes, please feel free to contact us at any time.
With kind regards
Your Seacanner.com team
Great experience
Quick and easy booking process, fast and correct answer, helpful team, good and accurate explanation, great experience. For sure will use seascanner again.
November 16, 2022
Unprompted review
Reply from Seascanner.com
Hello Snezhana,
Thank you very much sharing your experience with us and giving us the 5-star rating.
Please never hesitate to contact us whenever there are any questions or wishes. We are always at your service and glad to assist.
With kind regards
Your Seascanner.com team
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