Great furniture and wonderful prices. Service and staff were very good. Unfortunately our Dutch isn't good enough to hold a conversation. The sales staff was very helpful but did struggle a bit with E... See more
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We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stay... See more
Company replied
Devlin, the seller, was the highest point of the purchasing process. Attentive to our needs, no pushing, no rushing, treating my wife and me very honestly and helpfully. Thank you so much for your... See more
Company replied
I highly recommend this place! From the moment we walked in, we were greeted with professional and incredibly friendly service. Thanks to their great patience and expert advice, we were able to look t... See more
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Company details
Written by the company
Seats and Sofas is uw specialist in zitmeubelen. Door de Giant Take Away formule is het mogelijk om tegen een voordelige prijs bankstellen, hoekbanken & loungebanken en fauteuils direct uit voorraad te leveren. Onze collectie wordt continu aangepast naar de laatste trends en is verkrijgbaar in een tal van bekledingssoorten en kleuren. Wij zijn erg benieuwd naar uw reviews en staan open voor uw klachten, zodat wij onszelf constant kunnen blijven verbeteren.
Contact info
4.3
Excellent
19K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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The prices are great but not that cheap than on the website
The staff was really helpful, and everything went smoothly
June 5, 2026
Unprompted review
Reply from Seats and Sofas
Dear Izabella,
Thank you for your review. We are pleased to hear that our staff was really helpful and that everything went smoothly during your visit. We also appreciate your feedback regarding the pricing differences you noticed between the website and the Megastore. Your comments help us continue improving our communication and service.
We hope you enjoy your new purchase for many years to come.
Kind regards,
Seats and Sofas
Very proactive sales staff
June 6, 2026
Unprompted review
Reply from Seats and Sofas
Dear Collins Njomu Minou,
Thank you for your review. We are pleased to hear that you experienced our sales staff as proactive. Providing attentive and helpful service is very important to us.
We appreciate your feedback and hope to welcome you again in the future.
Kind regards,
Seats and Sofas
Great service
Good price, good service and good quality… 100% recommend
May 21, 2026
Unprompted review
Reply from Seats and Sofas
Dear Anna Marin,
Thank you for your wonderful review. We are delighted to hear that you are satisfied with the price, service and quality of your purchase. Your recommendation means a lot to us.
We appreciate your feedback and wish you many years of enjoyment with your furniture.
Kind regards,
Seats and Sofas
Pathetic customer service
Pathetic customer service. The salesperson who sold he sofa to us was warm and helpful and (verbally) promised us delivery within 4-6 weeks. However, its been 10 weeks waiting for the sofa and I walk into the Mijdrecht store to ask the status of our order & I get "Lady, I can't do anything for you" from "The Store Manager". Appalling that "managers" need to be trained to respect paying customers.
I call their Customer Service & they say the exact same thing - we do not know where your sofa is. Then why have a Customer Service?
Hoping this serves as a warning to potential customers!
May 22, 2026
Unprompted review
Reply from Seats and Sofas
Beste Jasleen,
Wat jammer om te lezen dat uw ervaring zo is verlopen. Dat begrijpen wij goed en dit is uiteraard niet de service die wij willen bieden.
Levertijden worden altijd duidelijk vermeld op de orderbevestiging en met u gedeeld bij aankoop. Wij doen daarnaast ons uiterste best om alle bestellingen zo snel mogelijk te leveren. Het kan zijn dat hierover in de communicatie iets niet duidelijk is geweest, waarvoor onze excuses.
Wij kijken graag met u mee naar de actuele status en de verwachte leverweek van uw bestelling. Hiervoor hebben wij wel uw bestelgegevens nodig om uw order te kunnen terugvinden.
U kunt deze gegevens eenvoudig aan ons doorgeven via customercare@seatsandsofas.nl of telefonisch via 088-8048280 (op werkdagen tussen 8:30 - 17:00). Zodra wij uw gegevens hebben, helpen wij u direct verder en geven wij u graag duidelijkheid.
Met vriendelijke groet,
Seats and Sofas
Worst service ever
Worst service ever, they do not care about customers. Just for a simple query about my order I had to call them constantly more than 10 days. Moreover, their behaviour towards a customer who already deposited a booking money or fully payment is completely unprofessional. I never had such horrible experience in any other shop in The Netherlands. They charge extremely high for any kind of service which they don’t share before selling. The staffs are also very unprofessional.
April 26, 2026
Unprompted review
Reply from Seats and Sofas
Beste Santana,
Bedankt voor uw review. Het spijt ons dat u uw ervaring als negatief heeft ervaren.
Uit ons dossier blijkt dat u heeft gekozen voor een externe bezorgdienst, waarvan de voorwaarden en prijslijst bij aankoop aan u zijn verstrekt. Daarnaast is gebleken dat het zitmeubel niet zonder aanpassingen naar binnen past, wat afhankelijk is van de situatie in en rondom de woning.
Wij hebben met u meegedacht over mogelijke oplossingen, zoals plaatsing via achterom of via het raam. Ook hebben wij u gewezen op de mogelijkheid om zelf een externe meubelmaker in te schakelen voor eventuele (de)montage, indien u dat wenst.
Mocht u hierover nog vragen hebben, dan kunt u contact met ons opnemen via 088 - 804 82 80 of per e-mail via customercare@seatsandsofas.nl.
Met vriendelijke groet,
Seats and Sofas
Nice overall
The vendor was very nice. We really liked the couch we purchased. They said it will take 6 to 12 weeks to be ready. So I will give an update as soon as the couch arrives.
One thing on the low side is that their attitude is the typical kind of sales people
They will give you absurd inflated prices, and you have to work your way down
June 3, 2026
Unprompted review
Reply from Seats and Sofas
Dear Noname,
Thank you for taking the time to share your experience. We are pleased to hear that you liked the couch you purchased and that our salesperson was friendly and helpful during your visit.
We also appreciate your honest feedback regarding the pricing process. Customer feedback helps us continue improving our service and shopping experience.
We hope your new sofa will meet all expectations once it arrives, and we look forward to hearing your update after delivery.
Kind regards,
Seats and Sofas
Reply from Seats and Sofas
Dear Jac,
Thank you for your review. We are pleased to read that you found our team friendly and appreciated the wide choice available. It's great to hear that your experience with us was positive. We hope you enjoy your new furniture for many years to come.
Kind regards,
Seats and Sofas
Devlin great seller
Devlin, the seller, was the highest point of the purchasing process. Attentive to our needs, no pushing, no rushing, treating my wife and me very honestly and helpfully.
Thank you so much for your assistance.
May 30, 2026
Unprompted review
Reply from Seats and Sofas
Dear Felipe,
Thank you very much for your wonderful review. We are delighted to hear that Devlin made your purchasing experience such a positive one. Providing honest advice, taking the time to listen, and helping customers without pressure are values we highly appreciate.
We will be sure to share your kind words with him. Thank you for your trust and enjoy your purchase!
Kind regards,
Seats and Sofas
The shop worker lady was very kind
The shop worker lady was very kind, friendly and facilitative
May 30, 2026
Unprompted review
Reply from Seats and Sofas
Dear Ghulam Mustafa,
Thank you for your kind review. We are pleased to hear that our colleague was friendly, helpful, and accommodating during your visit.
Your feedback is greatly appreciated, and we hope you enjoy your purchase for many years to come.
Kind regards,
Seats and Sofas
Great furniture and wonderful prices
Great furniture and wonderful prices. Service and staff were very good. Unfortunately our Dutch isn't good enough to hold a conversation. The sales staff was very helpful but did struggle a bit with English. Nothing a little patience and some hand gestures can't solve. 😉
May 30, 2026
Unprompted review
Reply from Seats and Sofas
Dear Jake,
Thank you for your detailed and thoughtful review. We are delighted to hear that you were pleased with our furniture, prices, and the service provided by our team.
We appreciate your understanding regarding the language barrier. Our colleagues always do their best to help every customer, and it's wonderful to hear that patience, enthusiasm, and a few hand gestures made for a positive experience.
Thank you for your kind words, and we hope you enjoy your purchase for many years to come.
Kind regards,
Seats and Sofas
Tony is the best salesman that i have…
Tony is the best salesman that i have met. He has a passion for his job, he is very friendly. Seats and sofas gave us an amazing experience!
May 29, 2026
Unprompted review
Reply from Seats and Sofas
Dear Anaïs,
Thank you for your wonderful review. We are delighted to hear that Tony made such a positive impression with his passion, friendliness, and dedication.
We truly appreciate your kind words and are happy that you had such an amazing experience with us.
Kind regards,
Seats and Sofas
RESPONSE:
RESPONSE:
Thank you for your response.
I understand that the order was signed, and I also understand that delivery times may vary. However, my disappointment is mainly about the final sofa configuration that was delivered.
As a customer, I relied on the drawing and explanation provided during the purchase process. I am not a furniture design expert, and I trusted that the visual sketch represented the final layout correctly. During my later visit to the store, the discussion was only about adding storage to the terminal side, not about changing the sofa orientation or overall design.
From a customer perspective, the delivered sofa does not match what I reasonably understood from the sketch and discussions at the time of purchase. I have attached both the signed sketch and the delivered sofa photos so people can judge the difference themselves.
I also would have appreciated a more solution-oriented and polite approach when I contacted customer service and head office, instead of simply being told that everything was correct without genuinely reviewing my concern.
I shared this review honestly based on my personal experience, and I still hope Seats and Sofas can handle this situation in a more customer-friendly manner.
January 20, 2026
Unprompted review
The staff were very helpful right from…
The staff were very helpful right from the start!! Very professional. Things worked out very well with the price and choice of color
May 27, 2026
Unprompted review
Reply from Seats and Sofas
Dear Aloysius,
Thank you for your kind review. We are very pleased to hear that our team was helpful and professional from the start. It is great to know that you were happy with both the pricing and the colour options available.
We appreciate your feedback and wish you many years of enjoyment with your purchase.
Kind regards,
Seats and Sofas
the best consultants
the best consultants, fast helped for choice the coach
May 25, 2026
Unprompted review
Reply from Seats and Sofas
Dear Evelina,
Thank you for your review. We are happy to hear that our consultants helped you quickly and efficiently with choosing your sofa.
We appreciate your feedback and wish you lots of enjoyment with your purchase.
Kind regards,
Seats and Sofas
I’m extremely disappointed with the…
I’m extremely disappointed with the after-sales service following the delivery of my new sofa. I paid over €1,200 expecting quality products and customer support, but instead I was left feeling completely let down.
When unpacking the sofa, I discovered damage to the fabric that was hidden underneath the packaging. Naturally, my first reaction was concern about the condition of the sofa itself, not taking photos of every stage of the unpacking process or the original packaging. I don’t think most customers would expect they need to document a brand new sofa before even seeing if the item inside is damaged.
After contacting customer service for help, I was simply asked to provide additional photos of the original packaging upon delivery. This felt very unfair and unhelpful considering the damage was only visible after the sofa had been fully unpacked. I also called customer service directly hoping for some understanding and support, but unfortunately I still received no real assistance or solution.
What makes this even more disappointing is that the showroom experience was actually very positive, and the sales support during the purchase was excellent. Sadly, the level of care completely changed once an issue needed to be resolved.
At this stage, I feel unsupported as a customer and disappointed by how difficult it has been to get help with a damaged product.
May 21, 2026
Unprompted review
Reply from Seats and Sofas
Beste Mr Jama,
Bedankt voor uw review. Wat vervelend om te horen dat u deze situatie zo heeft ervaren.
Bij levering wordt getekend voor een goede en schadevrije ontvangst. Op basis van de foto’s lijkt het om schuif- en schuurschade te gaan. Daarom is het voor ons belangrijk om vast te kunnen stellen dat de schade daadwerkelijk onder de verpakking aanwezig was en niet tijdens of na de levering is ontstaan, aangezien wij daar zelf niet bij aanwezig zijn geweest.
Wij begrijpen dat dit voor u een vervelende situatie is en er is tijdens de gesprekken daarvoor begrip getoond. Wanneer aangetoond kan worden dat de schade onder de verpakking aanwezig was, zullen wij dit uiteraard voor u oplossen.
Met vriendelijke groet,
Seats and Sofas
Great place and people
The workers were really helpfull, open and sweet. They also try to make a good price and explain everything great.
May 16, 2026
Unprompted review
Reply from Seats and Sofas
Dear Aleyna,
Thank you for your kind review. We are very happy to hear that our team was helpful, open and friendly during your visit. It’s great to know that you appreciated the explanations and the effort to find a good price together.
Kind regards,
Seats and Sofas
We had a very disappointing experience…
We had a very disappointing experience with the Seats and Sofas Almere store. We initially visited just to look around but were strongly pushed to place an order the same day. A clear price was quoted for one model, but when we returned shortly after to change to that same model (within 2 days), the price was suddenly increased significantly,(As we had made the advance payment, he took advantage of us nicely) and there was no willingness to discuss or honour the earlier quote.
The communication felt rude and inflexible, and we were even told to cancel and leave while paying a high cancellation fee. This left us feeling that promises were not kept and customer friendliness was lacking. Unfortunately, this experience damaged our trust in the seats and sofas and specifically Almere branch, we are gonna cascade this experience with all of our friends and family.
We did not cancel the order due to high cancellation fee and agreed for the price which we were tricked to pay, and during the sofa delivery day, the customer service was even more pathetic. Even though there were many staff members present, no one showed interest in helping or assisting us. Overall, it was a very bad customer service experience. The staff and especially the guy who claims as manager there, he doesn’t know to even how to behave.
December 25, 2025
Unprompted review
Reply from Seats and Sofas
Dear PN,
Thank you for sharing your experience. We are sorry to read that your visit to our Almere store and the service afterwards did not meet your expectations. We understand that this situation has caused frustration and disappointment.
At Seats and Sofas, we aim to provide clear communication and friendly service at all times. We regret that you experienced this differently regarding the pricing, communication, and delivery process.
We would appreciate the opportunity to look into your experience further and discuss this with you personally. Unfortunately, we are unable to trace your order based on the review alone. Therefore, we kindly ask you to contact our Customer Care department via customercare@seatsandsofas.nl or by phone on werkdagen between 08:30 and 17:00 via 088-8048280.
Kind regards,
Seats and Sofas
I ordered a sofa set from Seats and…
I ordered a sofa set from Seats and Sofas on 21-02-2026 with an expected delivery time of 6–8 weeks stated in the agreement. It is now 11-05-2026, and the delivery period has passed significantly.
I contacted the company multiple times by email, but I am not receiving proper responses or a clear delivery date. Communication has been very disappointing.
At this point, I only want a clear update or cancellation with a refund. Unfortunately, the customer experience has been very unprofessional.
May 11, 2026
Unprompted review
Reply from Seats and Sofas
Dear Anıl,
Thank you for your review. We understand that the delay and lack of clear communication regarding your order have caused frustration, and we are sorry to read that this has been your experience.
We can see that your file is currently active and under review. An updated delivery time has been requested, and as soon as there is more clarity, the megastore will contact you directly with an update.
Thank you for your patience and understanding.
Kind regards,
Seats and Sofas
Great staff!
We had a nice experience with very polite, smart and talented Sales lady. She guided us well based on our preference which led us to buy 2 sofa sets together. Kudos to the felixble team who even stayed till late to complete our billing process although the closing time was already past.
Eagerly waiting for my sofa sets to be delivered.
May 7, 2026
Unprompted review
Reply from Seats and Sofas
Hallo Kanika Mittal,
thank you very much for your wonderful review. We are delighted to hear that you had such a positive experience with our team and that our sales colleague could guide you so well in choosing your two sofa sets.
It’s also great to know that you appreciated the dedication of our team staying longer to complete everything for you. We truly value your kind words and your trust in us.
We hope you will enjoy your new sofas very soon and wish you lots of comfort with them.
Mit freundlichen Grüßen,
Seats and Sofas
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