Sebright Property Management Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the noticeable improvements in daily property upkeep. Customers frequently praise the dedicated staff members for their exceptional responsiveness, friendly attitude, and highly professional approach to managing various residential properties. People deeply appreciate the prompt communication, proactive coordination, and efficient handling of regular maintenance requests submitted by residents and landlords. Some reviewers were not happy with communication gaps, mentioning occasional severe delays and frustrations regarding critical property issues like insurance or repairs. A few consumers also experienced ongoing difficulties in receiving timely answers or clear written updates from management about their concerns.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, noting that property managers genuinely care and ensure... See more

Response time

Reviewers highlight positive aspects of response time, describing the team as professional, proactive, and... See more

Customer service

Users describe positive interactions with customer service, noting that team members are professional,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, highlighting stark contrasts in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an issue with our flats that was left till the last minute as we were unsure how to proceed. I contacted Alexandra at Sebright. She understood the issue and swung into action, keeping us info... See more

Rated 5 out of 5 stars

We switched to Sebright Property Management about a year ago. We are extremely happy with way Sebright are looking after our apartment blocks. Unlike the previous management company, Benn from Sebrigh... See more

Rated 5 out of 5 stars

Had a problem with an upstairs leak from another apartment in my block which has caused damage to my apartment . Dealing with Abbie from Sebright at the moment who is fantastic! On it like a Rottweile... See more

Rated 5 out of 5 stars

Sebright has been a 'silent partner' throughout my ownership of the property they manage. However, in the last few months I have had cause to engage more with Sebright, specifically about the treatmen... See more

Company replied


Company details

  1. Property Management Company
  2. Property Administrator

Written by the company

Sebright specialises in all types of Residential Block Property Management and is dedicated to providing the highest level of service to its’ clients by placing communication, financial transparency and efficiency forefront and central.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(162)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Night and Day

We recently changed management company after years of dreadful service.
We are now with Sebright and have a new property manager called Abbie Jones. Honestly, the difference is like night and day. Abbie responds very quickly and gets things done, and she’s a great communicator. I’m so relieved that we now have someone in position who is professional, effective and courteous. Phew!

January 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Today was my first contact with the company. I dealt with the property manager Ms.Abbie Johns, with her calm, apologetic and professional service. She replied to all my concerns with sufficient information.

January 16, 2026
Unprompted review
Rated 5 out of 5 stars

Sebright Review

Worked with this company on a number of sites and found them to be leading the way compared to other property management companies.
The team are 1st class and always available to deal with any requests.

Would highly recommend this company.

DSL

January 2, 2026
Unprompted review
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Rated 5 out of 5 stars

Sebright have been brilliant at Madison…

Sebright have been brilliant at Madison Heights. We have had some bloody awful Management companies over the last few years, Negligent and frankly criminal. It has been an absolute lifeline to get Sebright as our management company.
The block was looking very run down, with vagrants sleeping in the corridors. Sebright fitted key fob Access Control to every floor, have refurbished the street level entry hall & the car park entry with smart tiles flooring - We now have a great caretaker who works really hard to ensure the bins are not overflowing with rubbish, and keeps the carpets clean & the place tidy. We have got our first Concierge who can stop people tailgating into the property look after parcels etc. There is a marked improvement in everybody’s lives in the block.
We had a sewage flood just before Christmas, probably caused by someone flushing nappies. Sebright director Ben Thompson, was quickly on site with plumbers to fix the problem & staff to clean up the mess. This did take too long to fix the problem, but I think this is the fault of a poor design of the plumbing system, no plumbing diagrams, no rodding points & that the plumbing was hidden behind ceilings & walls. Ultimately, Ben ensured people were on site working on the problem until it was fixed. I was very impressed with the response to the problem. Thank you Sebright.

December 18, 2025
Unprompted review
Rated 5 out of 5 stars

Exceptional Service

I dealt with Benn Thompson of Sebright for several years when owning a flat in Barnet. At the time I assumed that the service levels provided were the industry norm.
I left Barnet and purchased a flat in Chichester and having now dealt with 3 other managing agents my eyes have been opened. Benn and Sebright are actually exceptional and highly recommended.

January 2, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service from Sebright Property Management

We switched to Sebright Property Management about a year ago. We are extremely happy with way Sebright are looking after our apartment blocks. Unlike the previous management company, Benn from Sebright regularly comes to the property once a month to have a "walk around" and meet the residents to address any issues that they may have. The recent AGM was very professionally organised by Sebright.

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Benn brings with him a cultured

Benn brings with him a cultured, calm and professional persona. That is very important when dealing with a varied group of residential clients. He is proactive and takes a strong inclusive attitude. I am very pleased he is our managing agent.

November 14, 2025
Unprompted review
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Rated 5 out of 5 stars

Efficient Service

When we contact Sebright in respect of jobs to be carried out (urgent and non urgent) they respond and get the job done. I particularly want to single out Yvonne who is always polite and efficient. The latest job was about our porch light and internal lighting which was carried out the same day.

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Sebright Property have been dealing with Accounts mess left by previous management Canonbury

Sebright Property have been dealing with my queries professionally and diligently. They listen and deliver. I would specially thank Avila Gomes & Benn Thompson for the great customer services experience.

October 24, 2025
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Thank you very much for your review, I shall pass it onto Avila. It will put a smile on her face.

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Rated 5 out of 5 stars

Incredible friendly service

Incredible service. Efficient, considerate, friendly and helpful. Problems are fixed instantly. Advice given freely. This is our first experience of flat-tenancy after 50 years of houses and we feel we have lucked out.

October 11, 2025
Unprompted review
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Reply from Sebright Property Management

Thank you so much Paul. The review is greatly appreciated.

Rated 5 out of 5 stars

Responsive and understanding

Sebright has been a 'silent partner' throughout my ownership of the property they manage. However, in the last few months I have had cause to engage more with Sebright, specifically about the treatment of Japanese knotweed, which was identified on the property. The whole team of Benn Thompson, Rose Stockley and Yvonne French was responsive and understanding and helped me get the issue dealt with and sorted quickly and without fuss. I am very grateful to them.

September 16, 2025
Unprompted review
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Reply from Sebright Property Management

That's a lovely review. Thank you. I have passed it onto Yvonne and Rose and I'm sure it will make them happy.

Rated 5 out of 5 stars

Sebright Property Management have been…

Sebright Property Management have been taking care of our property now for a while,they have been excellent, we have been more than happy with Sebright they supply a excellent service.many thanks.

June 8, 2025
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Hi, you have not left your name, so I cant thank you directly. But thank you who ever you are!

Rated 5 out of 5 stars

Thanks for resolving our issues

The issue has now been resolved thanks to Benn, who was helpful on all levels and fixed everything that was wrong. Everyone is a lot happier and content now.

July 4, 2025
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Hi, I am one of the Directors of Sebright Property Management. I need to know more about this issue so that I can 1) fix it and 2) ensure that it never happens again. I do not know who you are so I cant get to the bottom of the problem for you. Could you please call me to discuss it? My mobile number is 07794241329. Anything that you say will be treated confidentially.

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Rated 5 out of 5 stars

Fantastic company. Highly recommend.

We have been providing services to Sebright for a number of years now and I have to say they are the best Property Management company we have ever worked with, and we work with a lot. They are always professional and reliable, their communication is excellent, always pay in a timely manner and I can see that they care a great deal about the residents they are representing. We highly recommend Sebright Property Management to anyone who is considering going into any type of business with them.

July 4, 2025
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Thank you.

Rated 5 out of 5 stars

Great Service!

We’ve been using Sebright for a few years now and cannot fault their service. Always quick to respond to any issues and very professional.
Would definitely recommend!

July 1, 2025
Unprompted review
Sebright Property Management logo

Reply from Sebright Property Management

Fatima, Your a star thank you.

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