Sebright Property Management Reviews 

162
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 58 reviews, reviewers overwhelmingly had a great experience with this company, consistently noting the noticeable improvements in daily property upkeep. Customers frequently praise the dedicated staff members for their exceptional responsiveness, friendly attitude, and highly professional approach to managing various residential properties. People deeply appreciate the prompt communication, proactive coordination, and efficient handling of regular maintenance requests submitted by residents and landlords. Some reviewers were not happy with communication gaps, mentioning occasional severe delays and frustrations regarding critical property issues like insurance or repairs. A few consumers also experienced ongoing difficulties in receiving timely answers or clear written updates from management about their concerns.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting their professionalism, responsiveness, and... See more

Service

Reviewers mention positive feedback about service, noting that property managers genuinely care and ensure... See more

Response time

Reviewers highlight positive aspects of response time, describing the team as professional, proactive, and... See more

Customer service

Users describe positive interactions with customer service, noting that team members are professional,... See more

Customer communications

Customers consistently note ambiguous experiences with contact, highlighting stark contrasts in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We had an issue with our flats that was left till the last minute as we were unsure how to proceed. I contacted Alexandra at Sebright. She understood the issue and swung into action, keeping us info... See more

Rated 5 out of 5 stars

We switched to Sebright Property Management about a year ago. We are extremely happy with way Sebright are looking after our apartment blocks. Unlike the previous management company, Benn from Sebrigh... See more

Rated 5 out of 5 stars

Had a problem with an upstairs leak from another apartment in my block which has caused damage to my apartment . Dealing with Abbie from Sebright at the moment who is fantastic! On it like a Rottweile... See more

Rated 5 out of 5 stars

Sebright has been a 'silent partner' throughout my ownership of the property they manage. However, in the last few months I have had cause to engage more with Sebright, specifically about the treatmen... See more

Company replied


Company details

  1. Property Management Company
  2. Property Administrator

Written by the company

Sebright specialises in all types of Residential Block Property Management and is dedicated to providing the highest level of service to its’ clients by placing communication, financial transparency and efficiency forefront and central.


Contact info

4.8

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 25% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(162)

59 reviews in the last 12 months

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Rated 5 out of 5 stars

Great service company.

We have been working with Sebright Property for several years now, since we stars our business and they look after their buildings well.

The manager of the department works very well, always responds to problems and organisational questions.

May 5, 2025
Unprompted review
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Reply from Sebright Property Management

Denis, Thank you for that. I really appreciate it.

Rated 5 out of 5 stars

Good communication

Good communication. They always get back to you in a decent time. Multiple quotes for my jobs. Friendly staff. I would recommend. .

July 3, 2025
Unprompted review
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Reply from Sebright Property Management

Thanks Jamie, that appreciated.

Rated 5 out of 5 stars

Great Team - Pleasure

Great team, been a pleasure to work with since they took on our block 3 years back.

Thanks for your support today Yvonne.

July 3, 2025
Unprompted review
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Reply from Sebright Property Management

Thanks Rich. I shall let Yvonne know.

Rated 5 out of 5 stars

We have been very impressed by…

We have been very impressed by Sebright's help and advice with regard to block management. Sebright enabled us to rapidly repair a leaking roof and also to have communal doors inspected by a qualified Fire Safety officer.

March 27, 2025
Unprompted review
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Reply from Sebright Property Management

Thanks Brian, I appreciate the review. I hope that you are handling your situation well. Remember , life is too short.

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Rated 5 out of 5 stars

Sebright Property Management

I recently had the pleasure of working with Sebright Property Management, and I can’t recommend them enough. From the very beginning, their team was professional, responsive, and attentive to all my needs. They made the entire process of managing my property effortless. Their communication is top-notch, keeping me updated every step of the way, and their attention to detail ensures everything runs smoothly. I truly appreciate how they handle everything with care, from tenant screenings to maintenance requests. It’s clear that they prioritize their clients and provide exceptional service. If you’re looking for reliable property management, Sebright Property Management is the way to go!

February 26, 2025
Unprompted review
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Reply from Sebright Property Management

Thank you so much. That's much appreciated.

Rated 5 out of 5 stars

Great company

Great company, with friendly professional staff.

February 25, 2025
Unprompted review
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Reply from Sebright Property Management

Thank you Karen, much appreciate the review

Rated 5 out of 5 stars

Sebright are excellent and deal with…

Sebright are excellent and deal with resolving issues in a professional and timely manner. As a tenant of theirs, Benn Thompson has been really good at resolving my issues and I would highly recommend this company

February 24, 2025
Unprompted review
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Reply from Sebright Property Management

Nick, Thank you so much for your review. It is appreciated.

Rated 5 out of 5 stars

In all of our dealings with Seabright…

In all of our dealings with Seabright we have found them to be very professional and courteous, the staff are always helpful.
we would recommend them to anyone.

February 21, 2025
Unprompted review
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Reply from Sebright Property Management

Thank you Peter, That is really appreciated.

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Rated 5 out of 5 stars

very good agents

very good agents, straight forward, well maintained properties & clean

February 22, 2025
Unprompted review
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Reply from Sebright Property Management

Thank you for your review. Its much appreciated.

Rated 5 out of 5 stars

Very reliable, professional and effective

As a resident in a block of flats I must say it’s a great deal to find a managing agent like Sebright .I am highly satisfied with their service provision from any kind of maintenance and communal area cleaning to many others issues with prompt repairs and clear communication throughout the process . Their finance team is very professional and Knowledgeable, always ensuring our service charge contribution is well spent and properly managed . The whole team is professional, approachable, and available to address any concerns we might have .

December 2, 2024
Unprompted review
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Reply from Sebright Property Management

Thank you for the review. 5 stars! Its anonymous so I cant thank you in person but let us know who you are the next time you see one of our property managers.

Rated 5 out of 5 stars

Great company

They are friendly and a great company to work with and understand whats needed

February 21, 2025
Unprompted review
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Reply from Sebright Property Management

Tyler! Thank you.

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Rated 5 out of 5 stars

sebright property management

Sebright Property Management, excellent company,always very efficient, we have been working with them now for many years,always a fast response and always happy staff,10/10.

February 21, 2025
Unprompted review
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Reply from Sebright Property Management

RIght back at you. Great team work.

Rated 5 out of 5 stars

Extremely helpful

Extremely helpful. Sebright Property Management company is great. I had a smooth experience working with them. Mani helped me with finance related things, she was kind enough to explain everything to me in the simplest of language and had a great share of knowledge. She was extremely professional and all the other members were kind as well. I would highly recommend their services.

February 18, 2025
Unprompted review
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Reply from Sebright Property Management

Jasmine, your a star thank you.

Rated 5 out of 5 stars

Excellent service

I am extremely pleased with the service provided by Sebright Property Management. Their associate, Mani Gujral, has been exceptionally helpful in addressing finance-related queries, particularly those concerning budgets and accounts. She is proactive, professional, and ensures timely responses. Sebright as a company delivers excellent property management services, efficiently handling issues such as boiler breakdowns and lift malfunctions. The management team is responsive and ensures that problems are resolved promptly, which is especially important for the elderly residents in the building.
Block name - Heath lodge

February 21, 2025
Unprompted review
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Reply from Sebright Property Management

Ramanjeet, Thank you for this. I shall let Mani know that you have left a glowing review. I hope that we continue to impress

Rated 5 out of 5 stars

Great Local Property Management Company

We have worked with Sebright PM for many years now and always found them to be honest, proactive and professional. We would have no hesitation in recommending them.

February 5, 2025
Unprompted review
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Reply from Sebright Property Management

Wonderful review, thank you. It has put a smile on my face.

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Rated 1 out of 5 stars

A disgusting company

A disgusting company, bad manners and tried to get money out of residents when they charging them over what was a council issue. Now demanding a service charge for 6 months when the property was vacated after 2 of these months, so new owners should pay the remaining 4.

February 4, 2025
Unprompted review
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Reply from Sebright Property Management

Dear Ayas, We can not find you on our system. I have spoken with our property managers and we can not link your complaint to one of our buildings. The payment of service charge contributions is dealt with by your solicitors on Completion of the sale of your flat but generally speaking the service charge should be paid 21 days after it falls due. So if you are the lessee at the time it falls due then you would have to pay. I have to say that you use of language in this review is dramatic and unnecessary.

Rated 1 out of 5 stars

Terrible! Would give negative points if that was an option

Such an unprofessional and poor customer service, absolutely no respect for clients time or money.. Unfortunately Sebright has taken over managing our block of flats since 3 years ago and during all this time everything even the most basic things have gone wrong. They dont attend to any of residents requests and all they seem to care is collecting service charge but choose to ignore your email when residents ask for something.. I have lost count of emails and calls I have made regarding issues like cleaning, carpark, safety etc… but not even a basic acknowledgement let alone to any action… Tom make things even worse they even charge you for services that were never provided!! And ofcourse ignore your email that provides evidence that proves that… Im shocked that companies like them can continue to operate and are not held accountable!

December 8, 2024
Unprompted review
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Reply from Sebright Property Management

Chris, could you please confirm which building you live in? this is very unusual. If there is any additional information you can provide us in order to allow us to find you on our system then we can try to help you.

Rated 5 out of 5 stars

Sebright Property Management are highly…

Sebright Property Management are highly experienced, knowledgeable and responsive having effectively managed our 13 flats for many years

October 8, 2024
Unprompted review
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Reply from Sebright Property Management

Thanks Martyn, We appreciate your review.

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