Security Warehouse Reviews 167

Ordered Galaxy Equipment online on the Monday showing in stock online,
On the Thursday sent an email asking about delivery to be told equipment out of stock !
Why didn’t you contact me to advise this ?
Lost the Installation job and cancelled the order.
Really Bad Business keep your customers updated with delays it’s not a lot to ask.
Will not be using again
And would advise against using them
As delays cost us work in this industry

Very slow order process. Placed my order eight days ago and has not even been posted yet!!! No updates from SW as to why the delay, if items are out of stock why not tell me and give me the choice to order elsewhere? I have customers waiting, it makes my business look bad.

Very good site.
Several orders to my credit and nothing to say.
Impeccable

Placed an order received no contact from company finally got an email from Emma saying she would find out where my order is. Nothing further have now emailed in for a full refund as goods wont arrive for when I need them also spoken to my bank to raise a dispute. This is a joke of a company and certainly not a professional organisation. Very unhappy.

Placed an order for goods shown in stock; I was contacted over a week later informing me that they did not have the goods. No alternative offered.

I have used Security Warehouse for a number of orders and the service has been fantastic. Today I had to amend an order as I wanted to upgrade the item. I contacted the team via their chat link on the website and within minutes my original item had been cancelled, confirmation email received and my new item ordered. Couldn't be happier! Deliver has always been prompt especially considering the strange times we're living in at the moment. Highly recommend and will be using in the future.

good pricing, genuine pyronix products, quick shipping.

I order some bits for delivery a few days before Christmas, and they were dispatched in good time, but the 'courier' seemed to like driving around all day with the parcel, for a couple of days. The result was an obviously damaged box, and partly damaged contents.
Security Warehouse were SUPERB in sorting out the mess, with excellent online chat, and follow-ups. Unlike the courier company's online 'chat', which was a complete insult to the intelligence of a flea, let alone a customer.
Thank you to all the team at SW, but my experience with the courier ...

Having used security warehouse for years with no issues then all of sudden an issue .
I was emailed and told items would need to be ordered as out of stock even though in stock when ordered .
This can be accepted but what is not acceptable is the fact they put a huge increase on the items .
I tried to explain situation and that I am a trade engineer .
Then you state you'll give discount ,even though charging more ! How does that work !
Email returned quoting take it or leave it basically .
Extrememy poor service and couldn't care less attitude.
Terrible ,you have lost a loyal customer for life ! And you will lose many more with that type of attitude .
I also will be passing onto my colleagues and leaving this review on several sites .
Get real ,listen to your customers ,especially trade ones !.APPALING !

I had a small problem with an alarm panel that I purchased from Security Warehouse.
They very efficiently organised a complete swap including the delivery.
I would not hesitate to recommend them to any alarm installer.

Faulty product changes ok. Shame about the time it takes to get through on webchat and online contact.

No contact unless you log in to find that even though you paid extra no goods have been dispatched because 1 item is ex stock. Hideous amatuer business

I'm not usually one to write reviews however i feel i must.

Whilst i wasn't initially that impressed with the delivery timescale (they do say it takes 4-5 days to ship goods) - which to me probably means they are simply taking the order from you, ordering the goods on their supplier - waiting for it to be delivered and then sending to you. From my point of view these guys had the cheapest price on the net so i was happy to wait - That said, it only actually took them 2 days. (Placed order late on Friday - They delivered Wednesday)..

Following on from the order i had 2 products which were delivered damaged - which then had to be replaced multiple times.. When this happened they had the goods in stock and delivered and collected next day!? Not sure how they did this but was great.

Amy in customer service is brilliant and always easy to communicate on chat.

I'll use them again for sure..

Would be nice to have some additional delivery options but you do know you get awesome service with DPD.

Rubbish, ordered an ACT 1070 proximity reader, when it arrived it is second hand, and they new it was second hand, our customer is desperate for installation, when we tried to install it does not work. Very annoyed, awaiting response from security warehouse.

Following your reply, still rubbish, how on earth this item could have been classed as new, box opened, security seal broken, writing on box, writing on the fob (that shouldn't even have been in the box) screw terminals damaged, old screwed up instructions. It's very easy to say we're sorry, but it shouldn't have been sent in the first place. Rubbish!!!!!

The Security Warehouse team was great merging 3 orders and allowing me to use my own courier to pick up my order.

Bought an an Alarm Kit from Security Warehouse. Had no updates regarding delivery. Tried calling them (premium rate number) only to get a messsage to email or use chat.
Got an update finally 8 days after placing order... No Stock! Asking questions via email took a few hours to 1 day for a response. Requested refund which was returned nearly 2 weeks after placing order.

Loose the Premium Rate Number which is useless for support, and maybe allow customers to talk directly to staff for updates, instead of taking hours/days for a response.

Ended up using another local company City Security Systems. No problems

£4.50 delivery charge for a serial cable they could have posted in a Jiffy bag - and it took a week to arrive. Highly dissatisfied.

Amazing customer service! My experiences have never been so positive. They won my heart!

Bought a Texecom system and really pleased with the service from initial order.
Communicated well, arrived quickly and even when I had to exchange one of the PIRs it was turned around in 24hrs.
Didn't have to call them as they have a great online communication method where one of their team (Amy in my case) took ownership and made sure my questions were answered quickly and to my satisfaction.
Would use again with question.

Easy to deal with, do what they say and great prices. Kind of doesn't get any better?!