Security Warehouse Reviews 167

I recently purchased an alarm panel and all sorts of extra pieces from this company.

They were absolutely the cheapest company I could find.

Their technical support was also very helpful with a number of pre-purchase enquiries.

The order was spot on; everything that I ordered arrived undamaged and has all worked perfectly so far.

The downside is they are a bit slow, though they do state this on their website - dispatch takes up to 5 working days, and my order did take 5 days to be dispatched (placed on a Sunday, dispatched late on Friday, arrived on Monday).

The slowness is rather frustrating in this day and age, but may well be the reason they are able to keep their prices low. They say they have multiple warehouses that stock has to be combined from before the order is sent out - from what I can tell, this actually means they don't hold much stock actually in their own warehouses (their most recent published company accounts put their stock at 77,000 pounds, which is a very low figure give the large range of products they sell). Presumably most items are ordered in on demand and then shipped out, hence explaining why it can take 5 days.

I'll definitely buy from them again.

Having read the reviews I was a bit wary in placing an order, but my experience has been good. I am assuming that as they don't email you afterwards asking for reviews, the only ones who can be bothered to do it are the ones who have had trouble.
I ordered a Visonic Powermaster 33 kit & some extra detectors. All arrived on the third day after ordering as promised. I had one query on the installation of one of the items and used the ticketing system to ask a question. I received reply within 12 hours giving me the information I needed.
Overall I can't fault the service I received.

Ordered a wireless panel and associated kit on the 6th September on the basis that all orders are despatched within 5 workings says (website states this as well as most are despatched before this). A week later and still no update to my order online. I call them on the 14th to be told an item is out of stock but is expected that day. I asked for a call if it did not arrive but received no call nor an email to say it was despatched. I did get an email the next day and told it will be delivered the day after.
This happened and the items arrived well packaged BUT..
The panel that arrived was an incorrect kit plus it had been previously opened and sealed again. Not even the same panel albeit a similar code. Their website sells three kits for this panel range, I received the cheapest which comes with a different panel so I was unable to carry out the installation that I'd been waiting to do. I just called them to let them know and ask how this can be resolved and at first was told that the manufacturers have sent the wrong item. I told them that it was a packaged kit with contents labelled on the side, all of which did not correlate to my delivery note. I was then told that it would have to go to another team with no timescales whatsoever! I said this is not a return, the wrong item was despatched! Asked when the correct item would be sent, was told it would have to be processed and swapped again with no timescales. I asked for a call when someone will know what happens next and also told that they don't know when this would be.
This is not customer service of any sort. I will never use these again.

I recently purchased a complete burglar alarm kit from this company.
If you expect any sort of professional service please beware. No confirmation or acknowledgement email was ever send. No delivery updates. No phone for contact.
Sent request for a part exchange and after three emails over the last seven days, not even a reply. Do not be tempted by their pricing.
You will regret it

Having read some of the reviews I was a little unsure about Security Warehouse, but as their prices seemed so good, I placed my order. I have to say they offered good communication with what state my order was in, and stuck to their 1-5 day delivery. Their courier gave me a 1 hour timed delivery, which meant I didn't have to stay in all day.

I was quite impressed with them, so thought I should say.

i place an order on 03dec2014. the support given by ticket system is very awful, with late replies. i spent a lot of time trying to contact the sales service but i get answer after days.
i have paid the whole sum for the order, then, surprisingly, i noticed some products disappeared from the list order, even if i paid the whole amount (included "missing" articles).
i opened tickets but get no satisfactory reply yet, they said me missing articles never been in order, even if i paid for them, and they can't amend the order and i have to put new(??) order..and the sum i paid???
Hope they solve this SOON, and not after days for late reply, because i need goods within a few days.
Since now i do not recommend this site.


EDIT:
finally all fine..i got the items ordered.

The staff were extremely helpful, order was dispatched and delivered on time. Excellent service.

I have been trying to contact these people for almost a week now about a faulty item. No answer from the telephone which is premium rate.
The ticket system is simply ignored and after 4 days no reply to two requests.
Foolishly I re-orderd the item hoping to sort the warranty issue without pressure of replacement (paying twice of course )because I need urgent action. For three days now my order for an in stock item just sits there listed as Processing. Is this company still trading? -I do not know.
A nightmare of an experience. How on earth can a business be run in this way -Only by isolating themselves from the customer I suppose.
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Today I sent my third email requesting support - I have never ever received a support reply from company . As reported earlier have tied telephone the so called ticket system and this email address . I do not ever expect a reply however I will resend email every few days or so and report back here regularly.

My Story

I have ordered a BPT Nova Audio 200 series device on 17th of June. However received a 300 series model, which I returned by following instructions provided as it is not reverse compatible. When I enquired on the situation on the 11th of August I received the following reply:
"15/08/2014 3:33 pm Support Staff
It is still with BPT, they do a rigous test of returned equipment, so this can take some time"

This was the last communication I received despite 3 more attempts of writing through their ticket support system.

In retrospect I would do more research on the company before ordering as I can see that other reviewers face similar issues.

I hope this review will save you time and stress by directing to other suppliers who offer customer service.

After receiving a faulty product, I jumped through all the necessary hoops in order to get a returns number. After this, it turns out that I couldn't get the item swapped, as it takes time to have the faulty item tested before a refund can be issued. I decided to buy another one and wait for the refund to be processed. Big mistake. Security Warehouse claimed that we had "broken" the item and refused to refund it. On top of this, they were also extremely rude and unhelpful.

They are not even an authorised reseller for the item in question, so needless to say, I won't be returning to them and the matter will have to go to small claims court for settlement.

I've used SW twice in the last week, on both occasions the delivery of the products once ordered was excellent - fast despatch, 1 days notice of delivery with the option to change or divert to a neighbour and then on the day a 1 hour delivery slot was advised and on both occasions it was kept to.
I needed some advice about the compatibility of the replacement siren box I was thinking of getting, with my alarm system, SW (Beki) went back to the manufacturer to get the information needed and responded quickly. If only all web based commerce was as good as this!
You are probably thinking I work for SW and the review is not genuine, it is genuine - I'm not easily impressed but SW have done it.

They did exactly as they said they would and the timing was spot on. I would use them again.

I recently purchased a Speech Dialler, which I needed to return to Security Warehouse.
I managed to contact them via their Ticket Support System, which was very quick and easy to use.
My returns queries were answered quickly.
I returned the item and once they had it back my return was refunded.
Very pleased with the service and would definately use them again and recommend them.

I had a problem with my sounder and with the help of this sites support forum they help me to fix it. So I would recommend them, I don't think they are jokers!!!!!

God help you if you ever have to return anything to this Mickey Mouse outfit. No telephone numbers to contact them and they ignore the online ticket system that you are forced to use. Still waiting for a refund from a month and a half ago - AVOID THESE JOKERS!!!!!

Contrary to the previous comment i have found the tech support and deleivery of security warehouse to be excellent. It is a little annoying that you cant speak to anyone on the phone but i have found that i can ask them to give me a call via email. Also the cheapest i cant find.

Dave Foster

They will contact you from few email addresses. if you answer to wrong one , after few days they will cancel your order.They departments do not co-operate, they will not forward your instructions to the right one. Customer support does not exist. There is nobody to talk on the telephone even if you request it. They do not care about customer. To get maney back take ages! DO NOT RECOMMEND this company.