Secursus Reviews 

I discovered this company when I realised that for years I've been posting items through different companies that hadn't actually offered cover for items I was posting. Evri lost one of my parcels recently and Secursus paid out thank you. I have now posted lots of parcels valued from £40-£5000 and feel confident during their delivery due to well priced insurance cover.

I sell furniture and home decorations.
Unfortunately, damage in transit happens again and again, so it's good to have a partner who doesn't unnecessarily lengthen the damage process.
For this reason I give it 5 stars and say thanks again to the SECURSUS team for the quick handling of the transport damage in the USA.

The process was quite long and confusing and you have to make sure you take photos of everything as you will need all the info if you claim, However they did answer questions promptly and did pay the claim. It is the only company I found to insure fragile items.

A few hoops to jump through but paid out promptly enough. I have no worries about using them for my business again .

I have been insuring through Securus for quite a while but had my first claim after UPS lost a package. The amount of paperwork needed is a little exhaustive when the package has been confirmed lost by the courier company but once we got past that, the claim process was handled very efficiently by Marie. I would certainly not hesitate to use again in the future.

Very disappointing service.
After 2 positive experiences with Secursus they have lost all of our trust by refusing payment and not adhering to their own Terms & Conditions.

We are now having to take the case to the Financial Ombudsman and relay Secursus T&C's and clarify why our claim is valid.

In short, our delivery failed due to the negligence of the courier. We didn't buy postage with a signature, however this is irrelevant according to their Terms:

8.2. The requirements relating to the shipping methods
The goods or Packages must shipped over to the Recipient against the Recipient's signature. The shipping label must be attached to the Package with full contact details of the Recipient including first name, last name, phone number, full address, zipcode, city, and country. If the Recipient or the sender agrees with the Carrier that the Delivery of the goods or the Package be delivered without signature, to a third party, in his/her (or their) absence, in his/her (or their) mailbox or in any other place, it stops being covered by the Parcel Insurance. If the negligence comes from the Carrier, the Parcel Insurance still applies.

Note. IF THE NEGLIGENCE COMES FROM THE CARRIER, THE PARCEL INSURANCE STILL APPLIES.

Secursus, don't agree that a 24hr tracked delivery that was inevitably delivered to the wrong address after 23 days was negligent.

Absolutely ridiculous and now a complete waste of our time due to the case having to being sent to FOS for a fair review.

Superb service, had a package go missing after sending by royal mail (suspected stolen)- it was a macbook pro, so not a cheap item at all. Secursus were very helpful, Many thanks to Marie and the team.

I use Secursus regularly for high-value items & find them to be much cheaper than other insurance co's - I found myself having to claim for a damaged guitar recently & Marie was very professional, guiding me through the claims process & issuing my claim payment in a very timely manner. I wouldn't hesitate to recommend 10/10

I have used secursus but never had the need to do anything else than to insure a parcel.
Unfortunately, in one of those shipments I had an issue (they lost the parcel).
The situation with the courier (DHL Parcel) was an absolute mess, they would give contradictory opinions and status.
Secursus did an extra effort to try to understand the situation and in the end everything worked out. For me it was absolutely amazing!

I shipped a rather valuable package from the UK to USA - and whilst the package did arrive quickly, it had been completely destroyed by the courier company and the contents ruined. I had insured the package with secursus and I did eventually receive a full refund for the insured amount - make sure you read and understand all the terms and conditions and all the packaging requirements - and take pleanty of photographic evidence of the contents and packaging before and after sending etc.
I will most definitely be using their services in the future!

I have used the company several times to insure specific packages, site is very easy to use, instructions for any follow up are very clear, will use again and highly recommend.

I sent 20 kg. parcel, which was packed carton in carton and between the device and the carton foam, as well as between the two cartons 5cm. foamy I didn't expect any problems in transit, but I was surprised when the recipient informed me that the item was broken. The courier company refused my payment after a long wait. Secursus examined the case in detail with all necessary documents and photographs. I am satisfied with Secursus' communication and solution.
My insurance claim has been processed successfully.
I highly recommend this company to insure a parcel.

Great experience - everything went super well & fast. Great assitance and personal contact. My insurance claim was treated successful.

I insured a package with these scammers, when I tried to make a claim they listed multiple reasons why they wouldn't pay.

THEY WERE AWARE OF THESE CONDITIONS WHEN I MADE THE CONTRACT YET THEY ACCEPTED IT ANYWAY.

Nowhere on their website do they mention these absolute showstoppers, in fact they make it sound like they do service them.

Do not do business with these lying, thieving, [REDACTED]

Had to send some rare vintage car parts to be refurbished
The courier insurance rates were very high
Secursus were very straight forward to deal with and reasonably priced
Fortunately there were no issues with transportation but it gave piece of mind to know they were insured

I have used Secursus twice to insure fine watches which were shipped to delivery in Mexico and Switzerland. The website was easy to use and I took pictures prior to shipment as requested. The buyers were satisfied with the service. Luckily, no issues arose with delivery. Secursus enabled me to secure twice reasonably priced third party insurance.

A small price to pay for the peace of mind when shipping high value items within the UK courier network.

A high value item disappeared without trace in September and it took all too long to get Percelforce to confirm that it was indeed nowhere to be seen so I could pass that info onto Secursus. To keep this brief ultimately Securuss did indeed pay and my comms with them were straightforward.
Something to watch though.. I entered my claim in £GBP but my payout was some 10% down. Maybe [as it seems the Securus's site defaults to Euros] that perhaps I should have made my claim in Euros.. but then would I get paid out in £GBP or Euros? Either that was the case or their conversion rate is poor. In any case it was a massive relief to be paid out the vast majority of my loss and I will be using Secursus again possibly this week for another high value consignment.
One last thing, don't forget to take and upload images of what you are sending as per the small print.

Scam website - have used for multiple deliveries and each time I had an issue they introduced a new rule that was not mentioned upfront so my claim was deemed invalid each time for a different reason despite documenting as they mentioned when I sent it.

DO NOT USE THIS COMPANY