Sedgwick UK Reviews 

It is always a stressful experience when one's bedroom ceiling falls in. However we must say that from the moment that Alessandra Lee visited us to review the situation to the conclusion of our claim with John Lewis Home Insurance, it has been a very positive experience. Sedgewick took over he whole management of the refurbishment of our bedroom. They were very flexible as to the the dates that the various contractors attended to fit in with our own diaries re holidays etc. Following our payment of the £500.00 excess, Alessandra chased through the various payments due to us. And the final visit of the professional cleaner really put the "cherry on the cake". A very fastidious job.

Would give zero stars if possible – Bullied, lied to, disrespected and our time completely wasted.

If I could give zero stars, I absolutely would. This company is utterly disgraceful.

I am a highly vulnerable customer — I live with severe dyslexia and serious mental health conditions, which makes phone calls extremely difficult, overwhelming and harmful for me. Yet Sedgwick bombarded me with non‑stop emails and text messages, pressuring and bullying me into calling — even though they knew full well about my vulnerabilities. I felt I had no choice but to call just to stop the harassment.

I called specifically to arrange a site visit, and gave clear dates and times when my family would be available to come and support me — because I cannot manage this alone. I was promised a written email confirmation of the agreed site visit, which I received on 8 June 2026. It explicitly confirmed their loss adjuster would attend the property on Wednesday 10 June between 10:00 and 13:00. My family and I took valuable time out of our lives, waited at the property, and no one showed up at all — a complete and utter waste of my time and my family’s time.

When I called to demand answers, they lied straight to my face: they claimed the site visit was never confirmed — even though I had their own written email confirming it was. When I showed them that proof, they lied again: they said they “could not find the email” on their system — even though it existed and was sent by them. I called them out on this, and they had absolutely nothing to say.

They disrespected my vulnerabilities, bullied me, lied repeatedly, treated me with utter contempt, and wasted hours of my and my family’s time. Reading hundreds of other reviews, I see this is not a mistake — this is exactly how they treat vulnerable people. They are unprofessional, dishonest, and completely unfit to handle claims.

Initially this company could not be faulted and sadly in the last 3 months things went down hill.

I came home on Jan 5 this year after a great Xmas & NY with family, (26) to find the people who had installed a brand new boiler on 23/12/25 had contrived for it to fail. House frozen solid, 7 bursts on thawing, thousands of damage. Direct Line were brilliant & only surpassed bythe asedgewick people, particularly Ian Sutherland, who was instrumental in calming down a highly emotional 79 year old, almost literally in tears. Every step of the way Ian, and his assistant Julia, have bent over backwards to help & to ease my mind. I cannot praise them highly enough: whatever Sedgewicks are paying them, it isn't enough!!!

This repair to our heating pipe was resolved quickly without fuss. By a pleasant plumber.

We had to claim on our insurance through Hiscox and were referred to Sedgewick as the loss-adjusters to help process our claim. We dealt directly with Sushil Chandler and Leigh-Anne McLennan, both of whom were professional, clearly explained every process and were on hand to answer our questions. Above all however, they were friendly and we genuinely felt supported by them as we navigated this process. We really appreciate the work they put in to help process our claim and we were able to reach a resolution swiftly. I would certainly recommend Sedgewick, and we are very grateful to Sushil and Leigh-Anne for all their help and support.

There were without doubt some 5* elements of my experience with Sedgwick. The staff were always universally helpful and polite when I spoke with them. However the response times to my update requests and overall progressing the claim were generally slow. Maybe that is standard for the industry and my expectations were naively too high. Certainly, the payment of the contents part of the claim took an age and the very nice chap that dealt with my claim apologised repeatedly, saying that there were issues with the payment system. Once the building repairs were assigned to a contractor the repair work progressed quickly and efficiently.
Overall, 3.5 would probably be more accurate, but will go with 4*.

The people were down to earth and easy enough to speak to they made it all very simple.

Very efficient, great communication and resolved my block drains

Amber really knew her stuff.

I had never met Stefan before but immediately felt very comfortable that he knew exactly what the problem was and would be able to fix it.
He is well trained and easy to talk to.
Thank you so much for sending him to do the job. 😀

Amazing service, made the whole process simple. A special thanks to Jamie Pritchard and Sam Melgram who were always available to discuss the detail and complexity of the claim in simple terms. No Jargon. Dealt with all matters swiftly and kept me up to date every step of the way. Thank you it’s been a pleasure.

I found that the electric company they only did basic work. Failure to tidy the cabinets

The loss adjuster was very polite, helpful and responsed to my emails very promptly.

All getting sorted ,

I had had to turn off the water at the main as the pipe leading to our washing machine was leaking. Shane quickly capped off the offending pipe, enabling me to restore our water supply. Also he gave me a quote (which I was pleased to accept) for a proper fix, making the washing machine usable.

An insurance company with a human face? , now there is a rare thing! from my first call to final settlement of my claim, all communications were with the same two agents, (Charlotte and Isaac, no re-explaining every time, no chat bots or AI getting in the way). This has been the most straightforward experience and I am very happy to have had my claim settled without fuss. Thank you Sedgwick

Pricing and communication back-and-forth.

Very helpful, friendly and very professional And I would like to say a big thank you to her

Very friendly but professional, took the time to explain everything and advised me on what happens next in a worrying process. I really appreciate his support and would recommend.