Sedgwick UK Reviews 

Amin Rahman has been so professional and helpful he has gone above his role to help me get my insurance claim paid, unfortunately he has battled with Covea insurance who have been the opposite unprofessional, very slow and many items falling through the cracks I would go as far to say appalling behaviour. Claim no is :-H026105131 -

From start to finish the whole process was easy and efficient. Amy kept me updated throughout and helped with any questions I had. I had reservations about dealing with insurance companies but Sedgwick and Amy have completely changed my opinion. Thanks again for a great service!

Staff continually ignored me, avoided picking up the phone, said they’d call back and never did, said they’d send documents and had to be continually chased.

I’ll be avoiding any insurer that uses them moving forward.

We had a large claim due to water damage following a burst pipe and Sedgwick appointed a dedicated small team to manage our claim. From start to finish we were kept fully informed of developments and the options open to us. Extremely helpful - would definitely recommend.

Sedgwick became the supplier for Churchill insurance the company with which I held my policy and which had become entangled in in part due to the misrepresentations of an emergency supplier. Its engineer failed to repair or even to stop a Shower leak from a hole in a complex valve. When Sedgwick took over all became smoothly settled even on a further claim from a dishwasher fault.
I have written at length elsewhere in appreciation for
the resolution of my claims. Here I simply want to see with Sedgwick one is in good hands..

Very helpful and explained details very clearly.
More than happy with the service from first contact to last.

REF: 10814269 Very helpful staff both in office and personal visits. Good communication as to what is happening in what can be concerning times

Ross was really helpful throughout, thank you!

The claim took a while as there were a few misunderstandings with subcontractors for asbestos removals and back and delays on loss adjusters needing to come out. However, overall Sedgwicks were good. Things really took off once Christine Brewin took on my case. You could tell she was very busy re her workload but she always took the time to go through things and listened. She worked hard to get my claim finalised as it had already been at least 4 months of flushing my loo with a bucket/ceiling part down when she can took over my case. Her involvement moved things along quicker than before and I was really grateful for her hard work.

The experience and service that I received from Sedgwick was great from start to finish. Georgina was incredibly professional and kept me informed of proceedings throughout the whole journey. I received regular phone calls and emails and a great service from all of the parties involved.

I was given all the information I needed to help me with my claim for a leak from my shower. The colleague was very kind and caring and made sure I understood the future steps that would be taken. I am very happy to go forward with their assistance.

The whole experience with Sedgwick was excellent. They quickly got in touch with us and were very helpful and reassuring from the outset. Within two days we had a special video call from a building consultant (David Cliffe) who was excellent. He spent nearly an hour using a special app to see the inside and outside of the property and was utterly professional. Within a few hours we had his written report. This was truly exceptional service.

Once claim allocated I had a direct contact who came to the house, after inspection clearly explained how the claim and payment would be handled. Reassuring to know there is someone available if I have any further questions ref 11172599

The people at Sedgwick that i was in contact with, were very polite and professional. They kept me informed by phone and email. An excellent company to deal with.

Ruth was excellent in sorting out our electric problem in our kitchen

In organizing an electrician call out.

Very prompt service . Provided a next day time and arrived on time. Dealt with issue very professionally .

I reported a leak from my bathroom through my ceiling on 19 May to John Lewis Home Insurance. A plumber from Sedgwick arrived six hours later, took the side of my bath off, took many photographs of the wet underside and damaged ceiling downstairs, told me that he’d order two parts for me and that someone would get in touch with me to do the repair. I was given the tracking information. Initially, it looked like 2 parts were ordered, then 1 then none! There was no explanation except that my claim had been closed. I tried ringing and left messages but never had a reply. Apparently I’m not insured for the leaking hose according to John Lewis Emergency Home Services who I spoke to earlier though this wasn’t mentioned initially. I wouldn’t give any stars to either company at the moment.
I’ve since gathered from John Lewis Home Insurance that Sedgewick did try to call me on 21 May so thank you for that. However, I wasn’t aware of that and didn’t pick up. As far as I know, no other attempt was made and no message was left. Perhaps more will emerge in due course….

After extensive storm and flood damage during January 2026 I engaged with Sedgwick UK and the subsequent Loss Adjuster James Anderson. From the beginning to the end of the claim James provided support and reassurance answering all my emails promptly, the guidance was much appreciated. Everyone at Sedgwick UK including James, were courteous and showed empathy and compassion. Flood damage is brutal and destructive, it took time to come to terms with, however, with Sedgwick UK I genuinely felt listened to, knowing I was being supported every step of the way.

Claim 11147423 Throughout my claim process I had contact with four claim handlers.
Each treated me with courtesy patience and understanding of my age (88 )and limited IT ability
My sincere thanks to Harrison, Euan,Leighton and Evie
for their help and guidance at a most trying time.
Alan Pitcher

Excellent customer service by Ryan Southwell. I found Ryan to be extremely helpful, polite, friendly and very easy to communicate with. Ryan responded to my messages and phone calls immediately and took lots of stress away from me when making my insurance claim. Outcome was fair and claim was resolved very quickly.