I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all chann... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more
Company replied
Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more
Company replied
Used to be a fan of SeeedStudio historically, but new year ordering from SeedStudio really disappointed me. Not only has it cancelled the free shipping for big orders, but didn't provide options like... See more
Company replied
Company details
Written by the company
Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.
Contact info
9F, Building G3, TCL International E City, Zhongshanyuan Road, Nanshan, 518051, Shenzhen, China
- +86-0755-86095676
- order@seeed.io
- www.seeedstudio.com
2.9
Average
292 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 95% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Was able to methodically and actually…
Was able to methodically and actually work through troubleshooting in a few days and get the unit up fully. Instructions were clear and easy to follow.
July 19, 2022
Unprompted review
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Excellent support team 💪👌
July 18, 2022
Unprompted review
Awesome Support!
Over the course of several weeks Mario
From SenseCap support was absolutely awesome! Very knowledgeable and patient. Always got back to me and was
always ready to go extra mile. I couldn’t have fixed my miner without him. Thank you so much Mario!
July 14, 2022
Unprompted review
I ordered a PCB
I ordered a PCB. It was shipped after a week. Eight weeks later, still haven't received anything. Do I get a message that there are extra costs because I am in the EU. Okay, I want to pay that. No further response to my email.
An addition to the above: Product not received. After an e-mail to the general e-mail address I received a voucher. Product ordered again and now it looks like it will be delivered.
July 11, 2022
Unprompted review
Fantastic aftercare!
Issue with a product 12 months after purchasing. The after care was absolutely brilliant! Prompt and really helpful! Highly recommend!!!!!
July 8, 2022
Unprompted review
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Great service
Great service. Prompt response time. Hands down best service compared to other helium hotspot manufactures. Thank you.
June 8, 2022
Unprompted review
Great customer support
Great customer support, they helped with the helium miner not syncing in a very timely manner and offered a solution within a matter of hours
May 27, 2022
Unprompted review
Great service
Great, speedy service. Directions to resolve my issue were easily to follow and customer support followed up with me to make sure everything went smoothly. Highly recommend
May 17, 2022
Unprompted review
Opened my first ticket with Sensecap…
Opened my first ticket with Sensecap and the reply was very quick and gave me all the information I needed to fix the issue. Great job - thank you!
May 3, 2022
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Good job
Good job. First response must quicker that's all. Thank You for your service.
May 3, 2022
Unprompted review
These guys are amazing and so quick and…
These guys are amazing and so quick and helpful even with the tech knowledge I have they managed to get me through a couple of major issues.
A big shout out for Mario as he was my contact and even when I was struggling was patient and allowed me the time to understand what they were asking me to do.
Great team
Thanks so much
Nick
March 9, 2022
Unprompted review
We finally found the problem which was…
We finally found the problem which was not easy. Thanks for your help!!
March 2, 2022
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Great support got me up and running
Great support got me up and running. Keep up the great work and your web UI is bar none better than the rest!
March 2, 2022
Unprompted review
great after sales support
February 26, 2022
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Had an issue that needed a ticket…
Had an issue that needed a ticket submitted through Discord and had no idea what to expect but someone reached out almost immediately and walked me through what to do. It was a very clear, concise process. Thanks Mario, as I assume that is definitely your real name.
February 24, 2022
Unprompted review
Very helpful
The support team was helpful and I was able to troubleshoot my issue with their guidance. They understood the issue I had easily.
February 23, 2022
Unprompted review
Hirealy good service thank you
February 18, 2022
Unprompted review
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