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Seeed Studio Reviews 292

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TrustScore 3 out of 5

2.9

Electrical Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the ease of ordering, with some highlighting the reliability and fast execution of their orders. People often find the products innovative and useful for various projects, noting good documentation and fast shipping from EU warehouses. Reviewers also mention receiving well-packaged items and having positive experiences with their purchases, often expressing a willingness to buy again. However, some customers report significant issues with customer service, describing it as unresponsive across multiple channels and difficult to reach for support or exchanges. There are also complaints about receiving incorrect products, problems with order cancellations, and unexpected charges or expensive shipping options, particularly for international orders. A few people experienced defective products upon arrival and expressed dissatisfaction with the company's quality control and the lengthy process for replacements, especially for high-value items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quality, innovation, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the ease of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant issues with items... See more

Customer service

Consumers find customer service to be largely negative, with many reporting being ignored or ghosted across... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent product quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

product: reComputer R2135-12 two issues: 1. TPM chip and 2. LTE 4G 1. Your support could not provide info how to (and which) chip add to R2135. Cannot find in your manual either. 2. Even you decla... See more

Company replied

Rated 1 out of 5 stars

I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all chann... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Company details

  1. Electrical Wholesaler
  2. Electronics Store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Excellent Tech Support!

After learning of an issue with my SenseCAP M1 Hotspot, I sent in a ticket on Discord and received quick, excellent service from the team. Thank you for resolving my issue! You guys are the best! Stephen

February 18, 2022
Unprompted review
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Rated 4 out of 5 stars

Tech support AMAZING, other support.. not so much

Well, didn't expect much when miner went down due to past experience. Tech support was great on helping me out and the instructions were really clear for someone who had no idea what they were doing.
Would have been 5* if not for the bad prior experience, as they never did refund me my location assert that was supposed to be covered by the sensecap as it was the 1st location assertation on that device ever. (Fresh out of the box miner bought straight from Seeed- 1st assert is covered- Told I should've stopped before I paid- only noticed I paid that coverage a day AFTER it went threw and had contacted them right away with proof that I paid that coverage instead.) So that was a dbl location assert fee I ended up paying. Paid the amount in the buy of the miner and then sensecap didn't cover what it said it does even in their faqs, and paid a 2nd $10.55usd assert fee. (first set up ever of location for miner)

February 18, 2022
Unprompted review
Rated 1 out of 5 stars

no delivery, no refund

There was no indication on the web order form that my device would be rejected in U.S. customs. I never got the device and never got a refund.

I should have read the reviews of this company first. There were harsh warnings about their business practices. Ouch.

Save yourself the heartache.

I strongly suspect their positive reviews were self generated.

February 17, 2022
Unprompted review
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Rated 5 out of 5 stars

Nice support

I had a failure of the LoraWAN hotspot, but support helped me to get it back online within 24 hours.

February 10, 2022
Unprompted review
Rated 5 out of 5 stars

Mario the legend

Mario was super helpful and assisted in all the issues I had. I’m a bit of a rookie so having someone guide me through was very helpful.

February 10, 2022
Unprompted review
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Rated 5 out of 5 stars

super quick help

I can only say great. I have several of the company's helium hotspot products and this is the second time I have had an issue. The first one was solved to my complete satisfaction thanks to the hard work of the support team. The second time I had a reaction within 1 hour with concrete solution steps. that led me to my goal. Great

February 9, 2022
Unprompted review
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Rated 5 out of 5 stars

Thank you

Thank you, I didn't expect you to solve it so fast, I'm going to choose SENSECAP

Congratulations

February 3, 2022
Unprompted review
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