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Seeed Studio Reviews 292

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TrustScore 3 out of 5

2.9

Electrical Wholesaler
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Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the ease of ordering, with some highlighting the reliability and fast execution of their orders. People often find the products innovative and useful for various projects, noting good documentation and fast shipping from EU warehouses. Reviewers also mention receiving well-packaged items and having positive experiences with their purchases, often expressing a willingness to buy again. However, some customers report significant issues with customer service, describing it as unresponsive across multiple channels and difficult to reach for support or exchanges. There are also complaints about receiving incorrect products, problems with order cancellations, and unexpected charges or expensive shipping options, particularly for international orders. A few people experienced defective products upon arrival and expressed dissatisfaction with the company's quality control and the lengthy process for replacements, especially for high-value items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quality, innovation, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the ease of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant issues with items... See more

Customer service

Consumers find customer service to be largely negative, with many reporting being ignored or ghosted across... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent product quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

product: reComputer R2135-12 two issues: 1. TPM chip and 2. LTE 4G 1. Your support could not provide info how to (and which) chip add to R2135. Cannot find in your manual either. 2. Even you decla... See more

Company replied

Rated 1 out of 5 stars

I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all chann... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Company details

  1. Electrical Wholesaler
  2. Electronics Store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Knowledgeable Support Staff

Mario and tson helped to get my best earning miner back online. I thought my miner was toast but Mario determined it was ok. tson shared how he helped resolve a similar issue which worked in my case. The Sensecap miner easily has the best support staff in the business. Sensecap purchase through seeed studio was a smooth experience.

January 15, 2022
Unprompted review
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Rated 5 out of 5 stars

Issue solved :)

I had to replace SD card in hotspot. I received step-by-step instruction. Issue solved. Thanks Guys :)

January 12, 2022
Unprompted review
Rated 5 out of 5 stars

The tech guys are amazing

The tech guys are amazing, they are very timely with responses and they examine everything really well. Love their work!

January 7, 2022
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Rated 5 out of 5 stars

Absolutely great

Everything was smooth and quick, I really enjoyed talking with those guys, very professional!
Definitely, the best customer service you can get in the Helium world. Much love guys <3

January 6, 2022
Unprompted review
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Rated 5 out of 5 stars

The support is eager to help you and…

The support is eager to help you and resolve your issue. They were very patient and walked me through my problems step by step. I got support literally within a minute of asking for help in a general discord chat.
I would definitely recommend them!

January 6, 2022
Unprompted review
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