Seeed Studio logo
Visit website

Seeed Studio Reviews 292

•
TrustScore 3 out of 5

2.9

Electrical Wholesaler
Write a reviewVisit website
Write a review

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 32 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quality of the products and the ease of ordering, with some highlighting the reliability and fast execution of their orders. People often find the products innovative and useful for various projects, noting good documentation and fast shipping from EU warehouses. Reviewers also mention receiving well-packaged items and having positive experiences with their purchases, often expressing a willingness to buy again. However, some customers report significant issues with customer service, describing it as unresponsive across multiple channels and difficult to reach for support or exchanges. There are also complaints about receiving incorrect products, problems with order cancellations, and unexpected charges or expensive shipping options, particularly for international orders. A few people experienced defective products upon arrival and expressed dissatisfaction with the company's quality control and the lengthy process for replacements, especially for high-value items.

What people talk about most

Product

Reviewers mention ambiguous feedback about product, with some customers praising the quality, innovation, and... See more

Order

Customers had ambiguous experiences with order, with some reviewers expressing satisfaction with the ease of... See more

Delivery service

Clients share negative opinions on delivery service, with many reporting significant issues with items... See more

Customer service

Consumers find customer service to be largely negative, with many reporting being ignored or ghosted across... See more

Quality

Reviewers highlight ambiguous aspects of quality, with some customers praising the excellent product quality,... See more

Reviews shaping this summary

Rated 3 out of 5 stars

product: reComputer R2135-12 two issues: 1. TPM chip and 2. LTE 4G 1. Your support could not provide info how to (and which) chip add to R2135. Cannot find in your manual either. 2. Even you decla... See more

Company replied

Rated 1 out of 5 stars

I purchased a SeeedStudio synth module, but received a camera module instead. I asked a refund or exchange after receiving the wrong product from SeedStudio. Customer support is ghosting all chann... See more

Company replied

Rated 1 out of 5 stars

Delivery was ok and fast but ... product did not perform as expected, so I asked for a refund. Not possible, simply because the item had already been used, as stated by Customer Service. In the ear... See more

Company replied

Rated 1 out of 5 stars

The most buggy website I have ever used. Full of bugs in the ordering part, allocated money on my account multiple times, no order actually went through. Ran into two visual errors when buying.... See more

Company replied

Company details

  1. Electrical Wholesaler
  2. Electronics Store

Written by the company

Seeed Technology (also known as, Seeed Studio) is a leading open-source hardware provider focused on emerging technologies like edge AI, robotics, smart sensor system and etc. for technologists worldwide. Leveraging an open-source hardware ecosystem, we accelerate the transformation of ideas into market- ready products and solutions in order to support diverse and emerging applications across industrial. Through working closely with global developers, it integrates new information technologies in its complete and open production system, that is epitomized into “modules→devices→integrated solutions”.we have built a technology ecosystem based on an open-source hardware ecosystem, AI- driven capability and cross domain co-creation.

Contact info

2.9

Average

TrustScore 3 out of 5

292 reviews

5-star
4-star
3-star
2-star
1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 95% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Advertisement
Rated 5 out of 5 stars

Awesome support!

I had an issue of registering my device and I didn't find a solution on the internet. I contacted the technical support and within a short period of time it got resolved. They were super competent, quick and helpful. Awesome customer support!

January 31, 2022
Unprompted review
Rated 5 out of 5 stars

Seeed rocks 🤘😎🤘

I am so glad I chose the sensecap over the other brands of helium miners available. I have had a few issues that I needed help resolving/understanding and the sensecap support team has been awsome. Usually a quick response time with clear and concise answers. The support team has provided an easy to follow map to resolution everytime. The build quality of my equipment is superior and all of my problems have been api/blockchain related...never actually my equipment. If you are on the fence about what brand helium miner you should buy absolutely 100% without a doubt go with sensecap. It might be a little more difficult purchasing processes but well worth it.

January 27, 2022
Unprompted review
Rated 5 out of 5 stars

Dashboard Login Issues, WIFI, Ethernet

I had an issue with logging into the dashboard. Jamie responded quickly through their discord Ticket service. Jaime quickly listened checked out information to make sure my setup was correct and all the information was on the up and up.

He then asked me to detail the sets I took and the issue. He quickly walked me through some basic easy to follow guides step by step. Simple easy, ran into a small hiccup. He corrected it. Power off... power on. Connected. He stayed until I was 100% satisfied. Excellent customer support and willing to help again if needed. I highly recommend.

January 26, 2022
Unprompted review
Advertisement
Advertisement
Advertisement
Rated 5 out of 5 stars

Customer support was excellent!

Customer support was excellent!! Super fast response on their sensecap discord channel. Mario was my support tech and his troubleshooting was great. He guided me on getting my miner back online in no time! I had a SD card issue

January 25, 2022
Unprompted review
Rated 5 out of 5 stars

Discord Supportteam is awesome!!!

I had a broken sd card, support team on discord sent me a new file to flash a new sd card within 2 days. Now everything works fine. Really awesome support!!! Thanks a lot!!!

January 25, 2022
Unprompted review
Advertisement

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look