seethelight Reviews 

Brilliant service. Very knowledgeable

Kerry was so knowledgeable and helpful when no one else could assist. His advice made sense and we were able to get connected finally

Spoke to Nageen on the phone who was absolutely lovely! Resolved our connectivity issues and provided lots of knowledge, with the option to follow up with her personally if any further issues arose.

The WiFi connectivity had issues, but the customer service was fantastic. Thank you Nageen!

I received my router today & needed some help setting it up.

I called & the phone was answered in less than a minute.

I spoke to a lady called Morgan who was extremely helpful & made sure I left the call with all the information I needed & more

Very Heppy with the service from see the light so far

Thank you

Had the worst experience with this company since moving to a new build in September. Have to restart both router and fibre connection almost daily and causes untold problems working from home when it stalls or halts. Reported four times, but same stock answers and never fixed. Would change to anyone else if I had a choice.

Website easy to use. Had to call as the DD arrangement could not be completed. The call was answered quickly and the operator extremely helpful and efficient. Excellent service.

Was having issues connecting new WiFi router to devices in a new build. Called up seethelight and their operator Elma was able to resolve the issue for me in around a half hour.

She was calm, kind and professional, explaining everything clearly and very helpful in walking me through the steps to resolve the issue. It was a great customer service experience and full credit to Elma for being an excellent operator.

Great customer service!

Call was answered quickly. Service was friendly, professional and polite.

All questions and concerns answered and dealt with efficiently.

5 star customer service!

Was with them for nearly 5 years, had multiple drop outs costing me an excess of £200+ on phone data over the years + a new battery as phones aren’t designed to be used as routers. I owed them £26 before leaving them but refused to pay due to the amount I lost over the years. I explained this to them, they refused to listen and compromise and have now passed the debt onto Advantis Credit who are now chasing me for £51.66 (double the original debt). Would be nice if companies could understand their faults and work with their loyal customers but not every company can he as good as Octopus. Avoid at all costs.

Great Customer Service, after experiencing difficulties with reception and tv. I rang and spoke to Matt at STL. who was very patient with me explaining in detail and testing my signal and reception, talking me through how to and where to plug the router into.
I now understand the system a lot better.

I've never had such bad internet! I have a 900 MB/s package, but the maximum speed it shows is 300, and only sometimes. I get 50 or 8 MB/s daily. I used to have Virgin at my old address, and with 1 Gb/s, the minimum I saw was 880!

I would like to recognise the excellent service provided by Kerry from Kyle’s team at seethelight.

I recently moved into a private rental property in Chelmsford and needed clarity on whether I could upgrade my broadband to higher speeds. Initially, I was advised that my maximum available package would be 900 Mbps download and 180 Mbps upload. However, Kerry took the time to properly review my setup and confirmed that I was in fact eligible for full 900/900 speeds.

Beyond this, Kerry provided exceptional technical support when I experienced speed issues. During our call, he worked methodically from first principles, checking system configurations, validating whether my router was correctly recognised, and confirming that it was broadcasting as expected. He identified that the ONT had been registered to the wrong address, which was the root cause of the issue, and resolved it promptly.

What stood out most was his professionalism, technical knowledge, and clear commitment to customer service. He was able to fully diagnose and fix the problem remotely, avoiding the need for an engineer visit. This not only saved time for me as a customer but also reduced unnecessary operational cost for the business.

Kerry is a strong asset to seethelight. His ability to combine technical expertise with a customer-focused approach reflects extremely well on the company.

I would like to give Kerry from Kyle's team a 5-star review. He was very patient with me when I wanted to terminate my contract after 2 years with Seethelight. I left because of a better offer from another company. Kerry provided answers to all my questions and dealt with the termination of my subscription in a very professional and knowledgeable manner. I wish every utility company representative were like him. Thank you, Kerry!

Takes manopoly of our broadband supply
All the ofnl suppliers set the exact same price, fraud

Really friendly, helpful and informative

He was very good to explain everything.

I called this evening as although our internet looked as though it was working, we couldn’t connect on any of our home devices or tv. I spoke to a lovely lady called Becky who went above and beyond to try and get us back on despite everything her end showing no issues. She was friendly, patient and exhausted all avenues for us. She was able to get us connected and is sending us a new router after discovering ours was outdated. Big thank you to Becky she was amazing.

They are dishonest in terms of money, there are hidden charges when providing the router. They do not reply to complaints.