Selkie Reviews 

It has been a month since I placed my order. I’ve contacted customer service via email a couple times with no response other than “we’ll look into it.” I still haven’t received the dress or a refund or even any indication as to why the order is so delayed. Spend your money elsewhere.

UPDATE: I posted a few comments on their instagram and got a dm from customer service. They told me they were having warehouse issues (no problem, but why couldn’t they have said that a month ago?) but they were able to locate my order. I finally received my item January 14. It’s a beautiful dress, but the packaging is not what I’d expect from a brand that charges what they do - a plastic zip bag and the dress was crumpled up. This will probably be my only purchase from them tbh.

My sister and I both ordered from Selkie in October 2025, returned items in November. Selkie lied repeatedly about "processing refunds" while keeping our items and money for 2+ months.
What happened:

Returned items delivered to Selkie November 10, 2025 (tracking confirmed)
November 24: Selkie claimed refund "successfully processed" - LIE
December 17: Told my sister again refund was "successfully processed" via text - ANOTHER LIE
No refunds ever issued by Selkie
Had to file federal CFPB complaints to get money back
PayPal paid us, NOT Selkie - they faced zero consequences

The scam:

Lie about processing refunds repeatedly
Only text support (no phone) so they can ignore you
Hidden $40+ fees not disclosed until after return
Violate their own 5-10 day refund policy
Keep item AND payment hoping you give up

Cheap products from China marked up 500%. We paid nearly $300 combined, fought for 2 months to get it back.
Evidence: Order #181918 and #181912, PayPal cases PP-R-VDX-603672116 and PP-R-YHI-605677170, CFPB complaints, text/email proof of lies.
DO NOT BUY FROM SELKIE. Their F rating is earned. You'll get scammed.

⭐ 0 stars if that were an option.

Ordered a custom corset that was conveniently listed as “in stock.” Waited three weeks, only to be informed two days before Christmas that my order was canceled because—surprise—it was actually out of stock the entire time.

Apparently, this company’s definition of “in stock” means we’ll take your money, hold it for weeks, and then cancel when it’s too late for you to do anything about it. Fantastic business model.

This was one of the only gifts my daughter asked for Christmas, and instead of a product, I got a last-minute cancellation email and zero solutions. If you enjoy unreliable inventory, poor communication, and holiday stress, this is the company for you.

For everyone else: do not order from here—especially if you need something by a certain date or if it’s a custom item. Save yourself the disappointment and shop literally anywhere else.

The company essentially took 550 euro from me and gave me nothing. They shipped with DHL who only emailed me twice about shipping taxes "estimate" then apparently returned the parcel after 7 days of holding it and then destroyed it (according to the merchant but there is no record of this anywhere, it seems very suspicious). DHL never told me what the actual tax cost was, how long they were going to keep the parcel for and when they were going to return it. NOTHING.
Selkie felt zero responsibility for it and offered no solutions, they just said "yeah sorry we can't refund you and that's it". Their customer service representative lacked compassion and basic intelligence. Not even offering to ship again or a partial refund is ridiculous. Absolutely shocking behaviour. One of the dresses was supposed to be a gift.
Thankfully my bank stepped it and ordered them to issue a refund because it was obvious how unfair it was. Terrible company.

They are not responding to any email, text, chat... horrible customer service. Do not purchase anything from them. I have not been able to even begin a conversation with them about a customer service need.

I placed Order #185055 on November 25 because the website clearly stated a 1–3 day (up to 7 days) processing time for ready-to-ship items.
Today is day 7, and my order is still not processed or shipped.
Customer support now claims the processing time is actually 2–3 weeks plus an additional 10–14 business days due to holidays. This information was not shown at checkout and completely contradicts what the website advertises.
I paid a high amount and relied on the stated timeline. If the real processing time had been shown, I would not have placed the order.
I am requesting one of two resolutions:
Ship my order this week, with a confirmed and guaranteed shipping date,
OR
Issue a full refund due to misleading processing information.
I am not receiving clear answers, only delays and conflicting explanations. This is unacceptable.
Order #185055.

My question and request was answered on a timely manner. I also received an informative answer to what I was asking.

Summer was great and helped me fast and efficiently. I immediately placed a new order after she finished helping me. Thank you!

Probably the best customer service experience I've ever had, Selkie is always so wonderful!!

Great response time, thorough response, helpful, knowledgeable, friendly

This customer service person was beyond helpful and kind! I was so worried I’d made an error and they helped fix it! Thank you!

I accidentally ordered the wrong size but I reach out to them via text and they responded within 12 hours and was able to switch my size! I am so happy with how responsive and kind they were! Can’t wait for my dress to get here

Customer service was able to adjust my purchase to match the new listing and provided me the adjusted cost in a professional, quick process.

Love this brand. On the rare occasion that an order didn’t suit me, I received help with my refund immediately from a very polite and responsive team. Customer service is top notch.

As a long time dreamer of having one of their wedding dresses, I can safely say I will never EVER use this company again. The wedding dress I ordered was a joke. Firstly, it looked used. Buttons missing, creased and the tags looked like they had been re used and re applied. In addition to this the quality of the dress was absolutely shocking. £700 for thin & cheap material. Insult to injury I also had to loose £250 on import tax. They admitted fault when they saw the state of the photos I sent them and refunded the dress but point blank refused to cover the import tax. I've ended up having to take a voucher for a company I never want to use again. A really special moment was ruined by someone's lack of stock checking.

Don't believe the online hype.

I've honestly never had any trouble working with Selkie's CS whether I've simply had a question or had an issue that needed addressing. It's almost always been Summer who's responded and she's the best! She always listens, does her best to help, escalates when needed and is thoughtful and kind. I've also spoken with Alexis a time or two and she's also been lovely. I appreciate that I can email and just ask a question about stock, check on an order, etc. I've never been treated like that's a bother to them, even though I'm sure they're super busy! Much love and appreciation to these folks!

Summer was very knowledgeable and very kind. Summer answered my sizing question with supporting reasons why and didn’t just give me the size as an answer.

They were very helpful and straightforward with my issue. I was very pleased with the response time, very professional and helpful.

Very helpful customer service representative. They were kind and courteous and handled my issue promptly and efficiently. Could not be happier with the interaction and communication. Thank you so much!