AVOID
As of time of writing this review it has been three weeks since I placed an order, and they haven't even shipped it out yet.
Customer support will not respond to any messages either.
December 3, 2025
Unprompted review
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Company details
Information provided by various external sources
Sendero Provisions Co. makes quality outdoor provisions inspired by the landscapes and cultures of the wild American West.
Contact info
Advertisement
ELEVEN DAYS for fulfillment
It took ELEVEN DAYS for fulfillment. In the year of our Lord 2025, when I can get ice cream delivered before it melts, it took ELEVEN DAYS to put a hat in a box.
I emailed customer service, and they responded offering either my money back or they could stick it in the mail the following day. I responded to that email asking for the hat and not the refund. Nobody ever responded. I emailed the CEO. He never responded. It took 11 days. If it takes 11 days to stick a hat in a box, maybe you should hire somebody. If you’re just that far behind, surely there are temp agencies in Waco. I don’t know if the owner of the company is fine with an 11 day turn around or not, but he certainly didn’t take the time to apologize, give a reason for the delays, or even ask an employee to acknowledge that I wanted the hat and not the refund. I will never do business with Sendero ever again, no matter how cool their hats are.
August 28, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.