ETA: Customer service reached out, offered to replace my order with something else. When I couldn’t find anything else I wanted, they refunded my full purchase amount. The design wasn’t what I... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I really like their products, honestly the best underwear I've ever had. They also did a great job with contacting me promptly to notify me that the item of my chose was out of stock, offered alternat... See more
Company replied
I accidently put the wrong size on my order. I let the service department know and they sent me a new order and only charged me for the shipping. Thank you. The cotton boxer briefs are very comfort... See more
Company replied
The fabric and waistband is very soft and comfortable, and the seams do not create any irritation. The front pockets could use a bit of extra space and looseness to avoid shifting with squatting and... See more
Company replied
Company details
Written by the company
Pouches underwear featuring high quality, performance intensive fabrics, super sexy styles and groundbreaking dual pouch design,Keeps Intimate Areas Comfortable
Contact info
United States
- service@separatec.com
- www.separatec.com
4.3
Excellent
420 reviews
Replied to 93% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
You know the real bottom line having…
You know the real bottom line having your underwear is that it is awesome and it is comfortable just like you stayed! I really love the string bikinis during the summer or also on some Sunday afternoon with a pair of shorts!! Of course! I also like the multicolor black regular everyday underwear. They are simply awesome!!
September 26, 2025
Reply from Separatec
Thank you for your detailed feedback! We’re thrilled to hear you love our different styles and find them comfortable. We appreciate your support and enthusiasm!
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Creepy Crawler
The bamboo trunks are soft texture and comfortable. The legs bunched up making them very uncomfortable. I attempted to return after wearing 1 of the 4 pair but the company was unaccepting for even an exchange for something else. I would have rated the product a 1 but the bamboo trunks are soft and lightweight. I wish they wouldn't have slid up on my testicles and butt crack repeatedly.
September 26, 2025
Reply from Separatec
Thanks for sharing your feedback! We really appreciate your comments and will pass them along to our product team to help improve future designs.
For more comfort, we recommend trying boxer briefs with slightly longer legs—they can help prevent fabric from bunching or sliding.
As a reminder, we can only accept returns or exchanges for unworn items to maintain hygiene standards.
Thanks again for your input—it really helps us make our products better for everyone!
Best boxers and briefs never fail just…
Best boxers and briefs never fail just ordered another 3 pair of the Halloween boxers can’t go wrong comfortable and breathable material amazing
September 18, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear you love the comfort and breathability of our Halloween boxers. We appreciate your continued support!
Just uncomfortable shorts
These do not have the pouch like the other separatec products and are not comfortable. Would not reccomend.
September 24, 2025
Reply from Separatec
Thank you for your feedback. We’re sorry to hear that these shorts didn’t meet your expectations. Please note that the style you purchased features a standard pouch, which provides support in a different way than our dual pouch products. We appreciate your comments and will share them with our product team for future improvements.
You provide a great product that is the best!!
You provide a great product that supports your/my junk the way they should be and are delivered quickly; and the customer support is helpful! My only question is, are you going to expand your product to swimwear, thong, and jockstrap style options with the Separatec patented hole and pouch for the frank & beans?! I would definitely by them! As I'm sure many others would, too! Thank you
September 23, 2025
Reply from Separatec
Thank you for your kind words! We’re glad you’re happy with the fit, support, and service. We appreciate your suggestion about expanding to swimwear and other styles and will share it with our product team.
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These have become my favorite brand
These have become my favorite brand. I love the way they feel and look.
September 23, 2025
Reply from Separatec
Thank you! We’re delighted to hear that we’ve become your favorite brand. Your support means a lot to us!
Reply from Separatec
Thank you for your feedback! We’re glad to hear that our products always fit you well.
When you want support and control…
When you want support and control without the bunchiness and stick..Separtec has you covered. It really is all about separation and conquer the day. The new lightweight fabric moves well and stays in place. Great fit every time and no chaffing.
September 22, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you enjoy the support, fit, and lightweight fabric of our Separatec underwear. It’s great to know they help you stay comfortable all day without chafing.
Reply from Separatec
Thank you for your feedback! We’re delighted to hear that you’re happy with our service and quality.
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Reply from Separatec
Thank you for your feedback! We’re glad to hear that you found our ordering process easy and that you’re happy with our products.
The underwear I ever bought
The underwear I bought is the best I’ve had. It’s made me rethink what I’m going to buy from now on.
September 19, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you consider our underwear the best you’ve ever had. Your support means a lot to us!
Best underwear ever
Their products are amazingly comfortable and their customer service is top notch.
September 18, 2025
Reply from Separatec
Thank you for your feedback! We’re delighted to hear that you find our underwear amazingly comfortable and that you’re happy with our customer service. We truly appreciate your support!
Simply the best there is
I have tried numerous brands and types of underwear that I can no longer recall. Seperatec is my favorite brand. I highly recommend trying some today. It is hard to explain without trying them in person. They keep you cooler and comfortable.
Order yours today, and you can thank me later.
September 11, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that Separatec is your favorite brand and that you find our underwear cooler and comfortable. We truly appreciate your recommendation and support!
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Reply from Separatec
Thank you for your feedback! We’re glad to hear that you’re happy with our services and products. We truly appreciate your recommendation!
Insanely comfortable
Insanely comfortable. Will only be wearing Seperatec from here on out
September 18, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you find our Separatec underwear insanely comfortable and that they’ll be your go-to choice moving forward. We truly appreciate your support!
Once you make the
Once you make the switch, you won’t go back they are the most comfortable
September 15, 2025
Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you find our underwear the most comfortable and that switching to them has been a great choice for you. We truly appreciate your support!
Didn’t protect me from heat rash which…
Didn’t protect me from heat rash which is the reason i got them.. customer service isn’t helpful all my packages haven’t came yet and there making me wait half a month before they will do anything about it.. wouldn’t buy again.
October 1, 2025
Unprompted review
Reply from Separatec
We’re very sorry to hear about your experience and apologize for the delays and inconvenience caused. We take feedback like yours seriously and are continuously working to improve both our product performance and customer service.
We truly appreciate your patience and hope to have the opportunity to serve you better in the future.
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Reply from Separatec
Thank you for your feedback! We’re thrilled to hear that you consider our underwear the most comfortable ever. We truly appreciate your support!
Worst customer service ever, AVOID
Company hires a garbage tier delivery company who loses my order. The delivery company takes no responsibility for this, and Separtec then proceeds to ask me to do their legwork for them so they can file a claim against the fly by night delivery company. Separtec does not immediately try to make me whole, they jerk me around to get their claim filed. By the time they get around to talking about making me whole, they claimed to be completely out of stock on the items I ordered. I have yet to either receive merchandise or a refund. Avoid this company at all costs.
September 10, 2025
Reply from Separatec
We sincerely apologize for the issues you experienced with your order and the delay in resolving it. We have now processed a full refund for your purchase.
We truly value your feedback and are continuously working to improve our shipping and customer service experience to prevent similar issues in the future.
Thank you for your patience and understanding—we hope to have the opportunity to serve you better in the future.
Best Briefs 2026
Very good briefs Most comfortable ever Good quality and everything all around
August 11, 2025
Reply from Separatec
Thank you so much for your fantastic review! 🌟 We’re thrilled to hear that you find our briefs so comfortable and high-quality. Your support and feedback mean a lot to us!
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