Just perfect service. Purchased a Boldr Venture field watch from SW. The product is great, the service flawles: quick, reliable (I was ordering from within EU), the watch was very well protected by so... See more
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Review summary
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Reviews shaping this summary
Other stores should learn from SeriousWatches how to ensure customer satisfaction and make him purchase again in the future. I've never seen a purchase so safe and tastefully packaged, with lightning-... See more
Company replied
Can't be more happy than this! I've just received my new OceanX Sharkmaster. The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered wit... See more
Company replied
Serious Watches and in particular Mark are amazing. They are quick reply, friendly and offer great value for money. I wouldn’t hesitate to recommend them to anyone considering a watch purchase. They d... See more
Company replied
Company details
Written by the company
We love watches! Based in the Netherlands. Serving the world. Authorised dealer of: BOLDR, Edox, Formex, Maurice Lacroix, NTH, OceanX, Orient, Raymond Weil, Seiko, Sinn, Zelos and more.
Contact info
4.9
Excellent
6K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Serious Watches is Seriously Good!
I had never ordered many things online certainly not a nice watch and I was super hesitant to do it. The staff at Serious Watches were kind, courteous, and respectful. They responded in a timely manner and with the utmost care to ALL of my inquiries. The watch arrived safe and sound. Nicely wrapped and ready to be gifted to my son for his graduation. I am so impressed and grateful to have had such a positive experience. Gold stars to "Mark"and "Weiss" who made sure everything went smoothly.
June 9, 2026
Reply from SeriousWatches
Thank you so much for your kind review! I am very happy to hear your lovely gift arrived sagely and that we were able to help you during the purchasing process. We hope your son will love his watch!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great service and excellent packaging
I ordered a bracelet for my SARB017 and everything went smoothly. The bracelet was exactly what I expected, shipping was fast, and the packaging was outstanding. It's clear that SeriousWatches pays attention to the details. Very satisfied with the purchase and the overall customer experience. Highly recommended.
June 5, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch bracelet will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
It's a great islander strap.
It's a great islander strap.
Looks great on my Islander Hudson Harpoon watch (ISL-305)
May 26, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch bracelet will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
The speed of delivery and ease of use…
The speed of delivery and ease of use of the website.
June 4, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Fantastic company
Super fast delivery, a great company to deal with, extremely helpful staff, have purchased several watches over the years from serious watches, and will continue to do so
June 3, 2026
Reply from SeriousWatches
Thank you so much for your kind review and your continued support! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Perfect
Great selection. Superb, friendly, and fast customer service. Quick delivery. Highly recommended and would gladly order again.
June 3, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
100% recommended!!
As always, great communication and very quick turnaround time, basically the shipment arrived in less than 24hrs after it was posted. 100% recommended!!
June 1, 2026
Reply from SeriousWatches
Thank you so much for your kind review and your continued support! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
excellent!!!
June 1, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Delivery was very quick
Delivery was very quick, and the packaging with the waffle and the screwdriver was excellent also.
May 28, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your wonderful new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Excellent service
Excellent service! The watch was exactly as promised. The package was exceptionally well packed, and unboxing it felt special, especially with the lovely personal note included. It was also delivered quickly, I will definitely order from here again.
May 26, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your gorgeous new watch will be a wonderful wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your gorgeous new watch will be a wonderful wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Everything went really smooth and well
Everything went really smooth and well. Zero reason for complaints.
May 21, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Great watch and good customer service
The quality of the watch is great. The finishing of the case looks better than my Longines.
the customer service is responsive and helpful.
May 21, 2026
Reply from SeriousWatches
Thank you so much for your kind review. I am very happy to hear that you are impressed with your new watch and happy with our service!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Always perfect
Always perfect
Thanks for everything.
Is not the first Time and not the last
May 21, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
5 stars!
It's always a great pleasure the experience of buying from SeriousWatches. The customer support is fantastic, always willing to clarify all our doubts and always very thorough. The watch was delivered the day after purchase, arrived very well packaged and with a sweet, crunchy, delicious surprise. Thank you, SeriousWatches.
May 19, 2026
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Can't be more happy than this!
Can't be more happy than this!
I've just received my new OceanX Sharkmaster.
The shipping has been super fast, the quality of the packaging was not only solid and sturdy, but clearly delivered with care ad passion.
Pricing of the watch was more tha fair.
Really, really satisfied with the quality of the service, of the product and the overall value-for-money experience.
May 21, 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
Watch buying with zero problems
Its just nice to have something go without a hitch every now and again. From start to finish, which was by my watches less than 24 hours from order to wrist. I had my new Islander Cherry Blossom #ISL-337 in my possession. The watch is absolutely stunning. I was concerned whether the dial would be quite as good as it looked on the website, but its even better in person. So now its compliments ahoy as I've had over a dozen people asking about what's that on your wrist and where did you get it from?
So 100% recommended as a watch supplier. Excellent service, excellent products and excellent delivery.
May 7, 2026
Unprompted review
Reply from SeriousWatches
Thank you so much for your kind review! We hope that your new watch will be a great wrist companion!
If we can ever do anything for you in the future, please don't hesitate to reach out to us - we're always very happy to help!
Best regards,
Wies
SeriousWatches
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