There were many unresolved issues we had with the SES Business Water which were taking a long time to resolve. Monika Lagiewka was brought in to help. She managed to sort out quite complex issues to b... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The operative was excellent. SES tecnology not for purpose. Website down the last few weekends. Will only take a meter reading up to 22nd of the month for a bill then raised at the end of the m... See more
Company replied
Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
400 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Ethan Heuvel answered all my question…
Ethan Heuvel answered all my question and was extremely helpful and polite
August 18, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan Heuvel was able to answer all of your questions and provide such helpful and polite service. We really appreciate you taking the time to share your experience and will be sure to pass on your comments.
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Aslam Francis concluded my complaint…
Aslam Francis concluded my complaint very well. Unfortunately this issue which was created by SES and which started in the middle of January this year has been handled appallingly by new fewer than six other members of the staff at SES. No-one up to now, has had the confidence and professionalism to deal with this months ago or indeed to observe that the issue was based on faulty internal information.
Accordingly I look forward to receiving a compensation payment from SES for the severe stress and waste of my time that has been caused by SES
August 14, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. While I'm pleased to hear that Aslam Francis was able to conclude your complaint professionally and bring the matter to a resolution, I'm sorry to learn about the difficulties and frustration you experienced beforehand. We appreciate your comments regarding the handling of the case and the impact it had on you, and we'll ensure your feedback is shared with the relevant teams.
Thanks Ethan
Ethan had supported myself a number of times now and always endeavours to help to the best of his ability. Nothing is ever too much trouble.
August 13, 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Ethan has consistently provided helpful support and gone above and beyond to assist you. I'll be sure to pass on your kind comments to him.
SES Business Water
SES Business Water performance was poor, in my experience, when dealing with my case. A brief background to this, when I closed my business, I notified SES Business Water, they in turn processed this by sending me all the relevant documents required to complete the process, which I completed and returned as requested. This took place in 2025. In March 2026 I received an email from SES Business Water telling me that I needed to make payments for unpaid bills. I explained to them that I no longer operate my business from said address and all information required had already been provided regarding unpaid bills. After a few unpleasant exchanges with some of the worst customer service staff I have ever encountered , Nosibulele Nkonki took over my case, within a few weeks, she politely, professionally and promptly resolved my case and got my refund processed. Case (hopefully) finally closed.
August 13, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. I'm sorry to hear about the difficulties you experienced and the frustration caused earlier in the process. However, I'm pleased that Nosibulele was able to take ownership of your case, resolve the issue promptly and professionally, and arrange your refund. We appreciate your comments and will ensure your feedback is shared.
Very helpful team member
The person who helped me on this occasion was extremely helpful and polite.
August 10, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. I'm delighted to hear that you found the service helpful and polite, and I appreciate you taking the time to share your experience.
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Excellent service
previously, few times tried to setup online account. Unsuccessful . But this time she helped me to till last. Finally I made it. I am very happy.
August 11, 2026
Unprompted review
Reply from SES Business Water
Thank you for your lovely comments. It's great to hear that the assistance provided helped you complete your online account setup, and we're pleased you're happy with the outcome.
Lindsay was absolutely fantastic
August 11, 2026
Unprompted review
Reply from SES Business Water
Thank you for your wonderful feedback. We're delighted to hear that Lindsay provided such fantastic service and made a positive difference to your experience. I'll be sure to pass on your kind comments
The advice given was good the only…
The advice given was good the only downside was that the signal was not good so it was a bit difficult at times
August 11, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. I'm pleased to hear that you found the advice helpful. I'm sorry that the phone signal made the conversation difficult at times, but I'm glad we were still able to assist you
SES Staff always very helpful and…
SES Staff always very helpful and polite when I pay my
account by telephone.
As yet do not do DD also now you are not accepting cheques but why do you enclose an envelope in my paper bill each month??
A very good experience dealing with SES
Heather Silk
August 11, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave your feedback. We are delighted to hear that you have consistently found our team helpful and polite when making payments by telephone.
We also appreciate your comments regarding the pre-paid envelope enclosed with paper bills and will ensure this feedback is shared with the relevant team for review.
Thank you for your kind words about your experience with SES. We value your continued support.
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Quick and easy
Quick and easy, patient and well informed agent, thank you
August 10, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. We're pleased to hear that you found the process quick and easy, and that our agent was patient and well informed while assisting you.
We appreciate your kind words and will be sure to pass your comments on to the team.
Helpful staff
Telephone call answered quickly and adviser understood my query and resolved it in full.
August 10, 2026
Unprompted review
Reply from SES Business Water
Thank you for your positive feedback. We're delighted to hear that your call was answered quickly and that our adviser understood your query and resolved it fully.
We appreciate you taking the time to share your experience and will pass your kind comments on to the team.
Ethan (Heuvel) has restored my faith in…
Ethan (Heuvel) has restored my faith in call centres! He has followed through on the actions he advised yesterday, and it would appear that he will be tracking progress on the actions required with our problem. Thank you!
August 7, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to share your feedback. We are delighted to hear about the excellent service you received from Ethan.
It's particularly pleasing to know that he followed through on the actions discussed, kept you informed, and provided reassurance that your issue would continue to be monitored until resolved. Your comments are greatly appreciated, and we will ensure that your kind words are passed on to Ethan and his manager.
Thank you for your support and for sharing your experience.
Helpful very patient and as it turned…
Helpful very patient and as it turned out useful as the bill came through on an email as requested well done Sanapadou thanks
August 6, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Sanapadou was helpful, patient, and able to assist with getting your bill sent to you by email as requested. We really appreciate you taking the time to share your experience, and we'll be sure to pass your compliments on to Sanapadou.
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Ethan Huevel was extremely helpful
Ethan Huevel was extremely helpful, polite, efficient and professional in dealing with my enquiry. The process of me leaving and transferring the account to the new tenant at my previous buisness address was made very sinple with Ethan's help and guidance.
August 4, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're delighted to hear that Ethan provided such helpful, polite, efficient and professional service. It's great to know he made the process of transferring your account to the new tenant straightforward. We'll be sure to pass your lovely comments on to Ethan. Thank you for taking the time to share your experience.
Helpful
Helpful, quick, and gave me the answers to the questions I needed answered.
August 4, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We're so pleased to hear that you found the service helpful and that you got the answers you needed quickly. Your feedback means a lot to us.
If you ever have any more questions or need further assistance, we're always here to help.
Sanapadou was able to assist with the…
Sanapadou was able to assist with the matter we called about, thanks again for the help
August 3, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave us a review.
We're delighted to hear that Sanapadou was able to help you with your enquiry. We'll be sure to pass your kind feedback on—they'll really appreciate it.
Thank you for choosing us, and if you ever need any further assistance, we're always happy to help.
Quert rsolved quicklyFinally
Finally, someone has responded quickly to my query which had been ongoing for over a year and achieved a good result.
July 30, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We're pleased we were able to resolve your query and achieve a positive outcome. We appreciate your patience throughout the process and your kind words.
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Good Service
Thandolwethu Lonzi was very friendly and assisted with our account superbly.
July 30, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We're pleased to hear that Thandolwethu Lonzi provided friendly and excellent service while assisting with your account. We'll be sure to share your lovely comments with them.
Shamiela was very helpful and sorted my…
Shamiela was very helpful and sorted my direct debit request speedily and with curtesy
July 28, 2026
Unprompted review
Reply from SES Business Water
Thank you for taking the time to leave your feedback. We're delighted to hear that Shamiela was able to assist you promptly and courteously with your Direct Debit request. We'll be sure to pass on your kind comments to her.
Very Helpful Zaakira
I spoke to Zaakira, concerning a query about Charity tariffs for our charity water. I found her incredibly helpful and although the query was a very unusual one, she knew exactly who to talk to to get things moving towards a resolution.
I hope that next time I have cause to ring SES Water that I shall find her, once again, on the other end of the phone.
July 15, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback.
We're delighted to hear that Zaakira was able to help with your charity tariff enquiry. We'll be sure to pass on your lovely comments, and we're pleased she was able to get things moving towards a resolution.
Thank you again, and we look forward to helping you again in the future.
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