Jaden was quick to understand the issue and help us sort it out asap. Even emailed us details so we could get back and search out water meter location even though we had closed the account. Jaden took... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The lady was very clear and precise, very courteous and extremely helpful. I am really appreciative to get such a pleasant helpful person to guide you through. I wish all utility companies were like t... See more
Company replied
We received bills from SES after the account was closed. Ethan was very efficient and explained how the errors arose. He also sent an email confirming the account is now closed. Ethan was very help... See more
Company replied
The advisor Sanapadou was excellent, she was able to do exactly what I needed and was very efficient. Sanapadou stayed on the phone while I updated my details, very patient and friendly. So nice to... See more
Company replied
Company details
Written by the company
SES Business Water provides water and wastewater services for businesses across England and Scotland. We put our customers at the heart of everything we do, and we strive to provide the highest quality of service to each and every one of them. Our team are there when you need them, and they are dedicated to ensuring that the products and services we offer meet the unique needs of the wide variety of businesses we work with.
Contact info
London Road, RH1 2JH, Redhill, United Kingdom
- 0203 750 9300
- query@sesbusinesswater.co.uk
- www.sesbusinesswater.co.uk
4.7
Excellent
398 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 68% of negative reviews
Typically replies within 1 week
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Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that our team was able to help and address your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
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A company hiding behind its existence…
A company hiding behind its existence in South Africa and NOT acting on behalf of its UK business employing it.
Absolute shambles of a business, contract should be cancelled.
I have had a complaint running since early 2025 and then really into the groove from August 2025.
Staff fail to understand their own complaints procedure and do not comply with it. Responses are negative and try to place the onus on the customer.
I have been due compensation and trying to obtain it is laughable. I provided an incorrect bank number by one digit and their response is "it has been processed and cannot be recalled or amended" despite me advisng them of correct details. Absolute nonsense.
A complaint against the payments team has also been lodged due to their incompetence. Last response was 30.1.26 with "Thank you for your patience while this is reviewed" - how long does it take?
A different complaints handler every time an email is sent. No one will take individual ownership of complaints. They will not even provide the name of any senior staff - shocking. No contact numbers within the UK.
Now telling me a payment was sent on 2nd March 2026 and that from an email of 24th March a payment would be received by the end of that week. Neither has been received and a "deadlock" response now received. They clearly have no idea.
I have now referred to CCW - Consumer Council for Water to try and resolve.
Other reviews offer the same negative feedback.
An absolute embarrasment to the business community
STEER WELL CLEAR OF SES BUSINESS WATER AND ITS CALL CENTRE/ADMINISTRATION CENTRE bacause they are both simply not up to job.
April 2, 2026
Unprompted review
Constantly calling my sons phone…
Constantly calling my sons phone number, hes only 8! Calling all day long, absolutely ridiculous, not even a customer, would love to know where they got my number
April 2, 2026
Unprompted review
Reply from SES Business Water
Thank you for providing the information to help us look into your concerns about the unexpected phone calls. We’ve now updated our records and corrected the error. Thank you for taking the time to share your experience.
Good Afternoon,
We are sorry to hear that your son is receiving phone calls from us, we would like to investigate this and ensure that this does not happen again.
Please can you email us at solvemyproblem@sesbusinesswater.co.uk with further details including the number the calls are being received to.
Kind Regards
SES Business Water
I was extremely impressed with the way…
I was extremely impressed with the way that Zubair handled my situation from my first contact with him. He understood my position and dealt with it accordingly. He called me back when he said that he would and even called me back again when I was busy to talk. I’d give him 10/10 for customer care and the world would be a better place if more people were like him.
April 2, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your wonderful feedback. We’re thrilled to hear that Zubair provided such attentive and considerate support throughout your experience. It’s fantastic to know that he understood your situation, followed up as promised, and made such a positive impression. We truly appreciate you recognising his exceptional customer care, and we’ll be sure to pass along your kind words.
Dillon provided excellent customer…
Dillon provided excellent customer service.
March 31, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Dillon provided excellent customer service. We take pride in delivering high-quality support and truly appreciate you taking the time to share your experience.
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The call handler was very helpful
The call handler was very helpful, resolved the issues promptly and kept me updated.
March 31, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that our call handler was helpful, kept you updated, and resolved your issues promptly. Providing timely and attentive service is a priority for us, and we appreciate you taking the time to share your experience.
My call was handled quickly and…
My call was handled quickly and professionally and resolved at pace.
Ethan was friendly and helpful.
March 30, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear that your call was handled quickly and professionally, and that Ethan was friendly and helpful in resolving your issue. Providing efficient and supportive service is very important to us, and we appreciate you taking the time to share your experience.
Clarity & Guidance
The person who guided me through my water bill issues was very helpful and friendly, and I believe that I was able to talk easily and clearly with the person who discussed setting up a direct debit so that my water bills are paid on time.
March 27, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your feedback. We’re delighted to hear that our team member was helpful and friendly while assisting you with your water bill and setting up a direct debit. Clear communication and making the process easy for our customers is very important to us, and we appreciate you taking the time to share your positive experience.
Dillon was very helpful
Dillon was very helpful with looking into our account and investigating the issues we had addressed. His customer service was brilliant, thank you.
March 26, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re thrilled to hear that Dillon was helpful in reviewing your account and investigating the issues you raised. It’s wonderful to know that his customer service made a positive impression, and we truly appreciate you taking the time to share your experience.
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Complaint Update
Update: Thanks to the Complaints Team, especially Vikki and Francis, for their persistence and dedication in getting the issue resolved. I really appreciate the effort and support throughout the process.
March 26, 2026
Unprompted review
Was very helpful and sorted the…
Was very helpful and sorted the majority of the issues.
March 26, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re glad to hear that our team was able to help and address the majority of your issues. We appreciate you taking the time to share your experience and will continue striving to provide thorough and effective support.
Ethan was polite
Ethan was polite, professional and helpful and was able to deal with my query.
March 26, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re pleased to hear that Ethan was polite, professional, and helpful in addressing your query. Providing effective and courteous support is very important to us, and we appreciate you taking the time to share your experience.
very polite but cannot really give any…
very polite but cannot really give any information as to my refund as it is a question of just chasing those above him who need chasing themselves!
March 25, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your feedback. We appreciate your patience and understand your frustration regarding the delay in your refund. While our team strives to provide timely updates, some matters require coordination with other departments, which can take additional time. We value your understanding and are committed to ensuring your issue is followed up until it is resolved. If your refund has not yet been received, please email solvemyproblem@seswater.co.uk with further details and we will investigate this for you.
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Ethan Heuvel was very polite
Ethan Heuvel was very polite and helpful in resolving my issue
March 25, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We’re delighted to hear that you received excellent customer service from Ethan and that you’re happy with the support provided. We’ll be sure to pass along your kind words to him. We appreciate you taking the time to share your experience.
So poor
Poor communication long and drawn out phone calls where you are asked to wait and go over everything you have just done
Super slow refund process but quick enough to hound you for overdue money !!
Absolute sham of a company 😡
March 24, 2026
Unprompted review
Reply from SES Business Water
We’re very sorry to hear about your frustrating experience and appreciate you sharing your feedback. We understand how long calls and slow communication can be upsetting, especially when waiting on refunds. Your comments highlight areas where we need to improve, and we’ll be reviewing our processes to ensure better efficiency and responsiveness in the future. If you are still waiting for your refund please email solvemyproblem@sesbusinesswater.co.uk with your account details so we can investigate this further.
Helpful and supportive
March 24, 2026
Unprompted review
Reply from SES Business Water
Thank you for your kind feedback. We appreciate you taking the time to share your experience.
SES business water told me 3 times over…
SES business water told me 3 times over the phone on separate occasions that they would remove an incorrect reading from 2024 (estimated and inflated) so my billing would be correct going forward. Each time they confirmed this would be done. In the meantime my other supplier, castle water cannot bill me correctly as the reading still stands as they STILL have not removed it.
March 24, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your experience with us. We’re very sorry for the repeated inconvenience caused by the incorrect 2024 reading and the impact it had on your billing with your other supplier.
We completely understand how frustrating this must have been. Please be assured that we investigated why the previous confirmations were not actioned and have now taken the necessary steps to correct the reading, ensuring your billing is accurate going forward.
We truly appreciate you taking the time to share your experience and for your patience while we resolved this matter.
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I have been dealing with Aslam from SES…
I have been dealing with Aslam from SES water Business and Rob from SES water domestic they have both been great and professionally helpful with my enquiry/issue and the issue has now been solved so a big thank you to both.
March 24, 2026
Unprompted review
Reply from SES Business Water
Thank you for your feedback. We’re delighted to hear that Aslam and Rob were both professional and helpful in resolving your issue. It’s wonderful to know that your enquiry was successfully addressed, and we truly appreciate you taking the time to share your experience and recognise their efforts.
A lady worth her weight in gold!
After months of misunderstandings and to be honest, total incompetence this lady took her time to understand the issue, was utterly helpful and polite and in fact appears to have resolved an issue I’ve had for 8 months
Thank you so much, exceptional service
March 20, 2026
Unprompted review
Reply from SES Business Water
Thank you for sharing your experience. We’re thrilled to hear that our team member took the time to fully understand your issue and was able to provide helpful, polite, and effective support—especially after such a long-standing problem. Delivering exceptional service is very important to us, and we truly appreciate you taking the time to recognise this.
Reply from SES Business Water
Thank you for your feedback. We’re thrilled to hear that you received top-notch service from Charne Daniels. We take pride in delivering excellent customer support and appreciate you taking the time to share your experience.
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