SES Electrical Contractors (UK) Ltd Reviews 

130
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 25 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the highly efficient and professional assistance provided for various domestic and communal electrical maintenance needs. Some reviewers were happy with how punctual, polite, and knowledgeable the staff members were during all of their scheduled appointments. People also noted that working areas were always left clean and tidy after the electrical work was successfully completed. Consumers frequently highlight clear communication, quick response times, and great attention to detail demonstrated throughout the entire service process. Many clients state they would gladly recommend these electrical contractors for future projects and ongoing maintenance work.

What people talk about most

Service

Consumers find service to be positive, highlighting professional, punctual, and highly knowledgeable... See more

Staff

Clients share positive opinions on staff, highlighting professional, punctual, and highly knowledgeable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have been using SES electrical for some years to manage the communal fire alarm system in my buy-to-let flats. They are very efficient, polite and conscientious. The work is always carried out t... See more

Company replied

Rated 5 out of 5 stars

Great experience with this company, good value and good service. Needed a maintenance check and fire certificate on our fire system and AOV in our block of flats ...they were very helpful in all our q... See more

Company replied

Rated 5 out of 5 stars

SES provides a fantastic service. I wanted my spot lights decommissioned and replaced with a pendant lamp over the table. Byron did this quickly and efficiently and tidied up to a very high standard... See more

Company replied

Rated 5 out of 5 stars

Byron did a very efficient job of replacing an outside lantern for me. He arrived on time on for the job, which was finished in no time at all. The lantern is now working perfectly and the installatio... See more

Company replied


Company details

  1. Electrician
  2. Fire Alarm Supplier

Written by the company

SES Electrical Contractors is a London-based fire safety and electrical compliance contractor serving businesses, landlords, managing agents, HMOs, churches, community buildings and homeowners. Fire safety is our primary focus. We design, install, service and repair wired and wireless fire alarm systems, emergency lighting, AOV systems, disabled refuge systems and fire extinguishers. We also provide fire alarm monitoring, commercial and landlord EICRs, thermographic surveys, fault finding and electrical remedial work. As NICEIC Approved Contractors with over two decades of industry experience, we provide clear advice, properly documented work and dependable ongoing support. We continue to help homeowners and longstanding residential customers with electrical repairs, consumer unit upgrades, fault finding and safety inspections across London.


Contact info

4.9

Excellent

TrustScore 5 out of 5

130 reviews

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4.9

All reviews

(130)

25 reviews in the last 12 months

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Rated 5 out of 5 stars

Semi-annual check and testing of fire…

Semi-annual check and testing of fire and smoke alarms in whole property.

SES completed thorough job at time and date agreed. The electricians were very knowledgeable and answered other questions we had.

July 26, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Thank you Andrew!
We really enjoy servicing your fire alarm system

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Rated 5 out of 5 stars

Excellent service!

The electrician who installed my induction hob was professional and courteous. Everything was explained to me before the world started and they cleaned and tl tidied up at the end of the job.

Really happy with the price and service, and will most certainly use them again.

November 6, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Thank you Moshe for such kind words, it was our pleasure to of been of service!
The fault finding experts can also install kitchen appliances such as this hob installation

Rated 5 out of 5 stars

Great service from a local company!

Absolutely great service from SES replacing our consumer unit and a range of other lighting / fitting jobs. Callum talked us through the process during the job, and accommodated having the mains off and on at convenient times. Highly recommended, and good to find such a reliable local company!

October 23, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Thank you Ben!
Electrical work in London is our bread and butter

Rated 5 out of 5 stars

Professional and reliable

Very professional company who are excellent at what they do
Very happy with their service

October 13, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Thank you so much for sharing your experience and we appreciate the feedback

Rated 2 out of 5 stars

Very expensive company

Very expensive company, got charged over £400 for changing an hood exhaust. as they work time & material - it is really unpredictable how much you are going to have to pay for fitting an appliance. the hourly rate of £150 is extortionate.

October 5, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Hello Peter,

Thank you for your feedback which is valuable for us to improve our operations and communication between ourselves and customers.

As all charges were made clear before the booking and the cooker hood was installed professionally this takes time and of course has associated costs.

We do appreciate the feedback and are looking at bringing in a flat rate pricing model to help customers have a clearer understanding of the costs involved in all work.

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Rated 5 out of 5 stars

New double socket complete with RCDs

Brian turned up on time, assessed the situation, got stuck in and we had a new double socket, complete with RCDs, in just over an hour. He even cleaned up and removed all the refuse he created.

September 20, 2023
Unprompted review
Rated 5 out of 5 stars

Mark turned up in the allotted time…

Mark turned up in the allotted time slot was friendly highly professional and clear in his explanations. I would recommend SES if you want your electrical problems sorted

September 19, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Mark is a credit to the Team and we appreciate the review

Rated 5 out of 5 stars

They arrived on time

They arrived on time, straight to the point, no messing around, friendly, efficient and professional.

September 11, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

thank you for sharing your 5 star experience

Rated 5 out of 5 stars

Very professional and highly skilled

SES were very professional and thorough. We had a complex fault but they were determined to find the cause to ensure the problem could be fully resolved which they did. They kept me updated throughout the work.

August 23, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

The fault finding experts

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Rated 5 out of 5 stars

Matthew is a brilliant electrician

Matthew was fantastic at tracking down the fault in our system - no mean feat as it involved a floorboard nailed down through circuit wiring - and making it safe and up to spec. He and Sam also attended to all the other bits and pieces that needed doing, replacing/adding sockets, heat/fire alarms etc. Methodical, thorough and very personable as well!

August 21, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Matthew is 5 star

Rated 5 out of 5 stars

Perfect Sparks

I needed an electrical contractor to correct an installation fault to a cable going into my circuit board. I found this company on TrustaTrader, made contact,explained problem. I was given quotation and appointment. The engineer arrived exactly on time, got right to work, corrected what he came to do,efficiently. He informed me of another fault, explained that he needed to report the new finding to the area Electricity board (SSEN). He made his report, updated me, sent me his work report. This is a first class company and I am happy to recommend them to my family and friends. Worth every penny, I have total peace of mind.

August 8, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Hello Sande

Thank you for such a raving review of "The fault finding experts" we appreciate it

Rated 5 out of 5 stars

Great communication and very accommodating.

Great communication between us and our tenants to arrange convenient days and times to complete the EICR. They have given us an in-depth report on the work that needs to be done with competitive rates and very accommodating in fitting in with opening hours for our tenants. Certainly will be using them in the future.

July 27, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Communication is key and your review will help others

Rated 5 out of 5 stars

Great experience beginning to end

Great experience beginning to end. Friendly, flexible, and efficient - and a very fast turnaround post-booking. Whole heartedly recommend

July 26, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

We really appreciate the kind words

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Rated 5 out of 5 stars

Excellent job

Excellent communication with the office. The electrician arrived promptly, did a good job and left the house clean and tidy.

July 11, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Our office team go above and beyond

Rated 1 out of 5 stars

Poor service

very quick to respond and attend the property in order to fix the issues raised. Unfortunately they were not able to get the lighting at the property working properly despite repeated visits to the property.
26/10/2023 You returned to the property at least 2 times after the original work and could not get the lights to work properly, that is why my client didn't want you to further attend the property and an alternative electrician was instructed who got the lights working as required the first time and there have been no issues since.

June 30, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Hello Stuart

Thank you for your review and comments.

It is always disappointing to not be able to solve an issue first time around but on this occasion we hold our hands up and admit we needed more time to identify the cause and as we were not allowed this by your clients so we refunded you the money paid.

If you would like to discuss this further please reach out to the team.

Rated 5 out of 5 stars

Professional and Trustworthy Electricians - West London

We received fast, friendly and, most importantly, trusted service from SES Electrical Contractors. We cannot thank Ryan enough for his great knowledge and professionalism. Ryan arrived on time within the scheduled timing slot that we was given and got right stuck into it. He was able to investigate and identify the issue immediately. Now we can relax knowing our office is safe and functioning accordingly. We highly recommend their services! Ryan thank you.

June 20, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Ryan is a rockstar

Rated 5 out of 5 stars

Quick, reasonably priced fault finding

We had a fault with suspected water in our wires causing a short and found SES on checkatrade. Their man Scott came around and did an excellent, thorough job diagnosing and explaining the problem and giving us several options for how to deal with it. Would absolutely use SES again (and am just about to get them in for some follow up work!)

April 28, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

The fault finding experts strike again

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Rated 5 out of 5 stars

Very thorough and professional EICR service

As a new homeowner of a very old property I wasn't sure what to expect when doing an EICR check, I had never done one before. The guy who came out (I didn't catch his name unfortunately) was polite and professional, and explained his findings in a way that left me very clear on what was working well and where work was needed. He has happy to answer any questions I had and never made me feel rushed. Great sevice!

May 17, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

5 stars thank you!

Rated 1 out of 5 stars

High cost and poor quality

-The quality of the work was initially poor, but SES did send another electrician to put the jobs right.
-Charges are extremely high at £120 per hour for one electrician. Checkatrade suggest hourly rates of London electrician at £60 per hour.
-SES's mark-up on materials is 20 to 25% which is considerably above average rates.
-Immediate payment is very strongly requested by SES, rather than giving 28 days to pay, and in the Company Director's (Byron Sanders) words quoted from his email, "this avoids this constant back and forth and any queries can be answered on the day." This is rather telling!
-SES's billing does not show the full cost of the job as they refuse to include the £150 callout fee in the full invoice, so the full cost of the job is not clear.

April 25, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Ses take all feedback on board and use it to improve our services and customer satisfaction.
We take note of your comments and thank you for the work and points rasied.

Rated 5 out of 5 stars

Good communication before the visit

Good communication before the visit, punctual, thorough, very pleasant and did the job.

April 25, 2023
Unprompted review
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Reply from SES Electrical Contractors (UK) Ltd

Thank you so much for your kind words and the true testament to our quality and service

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