SES Water Reviews 

87
TrustScore 2 out of 5

1.8

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Rated 1 out of 5 stars

Out of the blue, received a letter today (via the post) - "unfortunately we've not heard from you about missed payments" (PLURAL) - threatening to involve a Debt Collections Agency - UK Search Limi... See more

Rated 3 out of 5 stars

I had a credit on my account at the end of a 6 monthly billing cycle, which amounted to around 2 months payments. So politely asked for this to be refunded, a simple request you would think! However a... See more

Rated 5 out of 5 stars

I saw a news story about all utility bills going up in 2025 so did a price comparison... SES is actually going down! Felt like I had to (finally) come and review them. I've been with SES for years now... See more

Rated 1 out of 5 stars

15% increase in water charges 2024 A total rip off. Modern day Robbery. This 15% increase far exceeds the inflation rates RPI (retail price index) & CPI (consumer price index) Lining the CEO Ian... See more

Company replied

Company details

  1. Water Utility Company

Written by the company

Supplying water to 750,000 people in parts of Surrey, Kent and south London. Call 01737 772000 in an emergency.


Contact info

1.8

Poor

TrustScore 2 out of 5

87 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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1.8

All reviews

(87)

19 reviews in the last 12 months

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